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Revisiting Strategy In A Time Of Crisis, Gregory A. Smith
Revisiting Strategy In A Time Of Crisis, Gregory A. Smith
Faculty Publications and Presentations
The season of upheaval brought on by the COVID-19 pandemic is a critical occasion for libraries to revisit their organizational strategies. Strategy includes two complementary dimensions: alignment with the environment and the pursuit of competitive advantage. Rapid changes in the environment call for practicing strategic thinking iteratively rather than engaging in a fixed rhythm of multi-year planning. An effective library strategy displays four key attributes: (1) It responds to the concerns of diverse stakeholders. (2) It is flexible enough to adapt to emerging conditions. (3) It enacts organizational mission but can also help to reshape it. (4) It integrates with …
“Can You See My Screen?”: Utilizing Virtual Appointments For Remote Research Support, Amanda Hahn, Jeremy Mcginniss
“Can You See My Screen?”: Utilizing Virtual Appointments For Remote Research Support, Amanda Hahn, Jeremy Mcginniss
Faculty Publications and Presentations
This poster will show how one academic library employed virtual research appointments as part of the library’s response to COVID-19. Specific data points highlight student demographics, number of appointments, time spent per meeting, how usage coincided with the semester schedule, and impact of link location on service availability. The poster also identifies best practices, adjustments made since implementation, and results of initial assessment. The objective of this poster is to show how other libraries can take a similar approach to adapting and maintaining services for a virtual environment.