Digital Commons Network^™

Library Orientation Can Be Murder!: An Interactive Training Experience, Kathryn A. Cox

Faculty Publications and Presentations

Each Fall Semester, before classes begin, the library holds an orientation and training for all library faculty, staff, and student workers. This is typically a time when the captive audience (attendance is mandatory) is treated to a day of lectures and presentations on such riveting topics as library policies and procedures, customer service standards, and emergency preparedness, followed by tours of the different working areas of the library. No one is spared; even long-time, returning employees must attend to be reminded of things they should very well know and to show solidarity and support for the new employees. It is …

Developing An Academic Library Assessment Plan: A Case Study, Gregory A. Smith, Howard D. Tryon, Lori B. Snyder

Faculty Publications and Presentations

Purpose

– The purpose of this paper is to analyze the process of developing an academic library assessment plan and its relation to the furtherance of a culture of assessment.

Design/methodology/approach

– Qualitative study of a university library’s assessment planning process; findings based on documentary evidence as well as an employee survey; analysis framed in relationship to relevant literature.

Findings

– Planning for the future of assessment offered the Jerry Falwell Library a significant opportunity for organizational change. Evaluations of the planning process were mixed, but generally revealed evidence of conditions associated with the development of a culture of assessment. …