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Proactive Librarians, An Annoying Chat Widget, & A Global Pandemic: Analysis Of How An Existing Pop-Up Chat Widget Delivered Point Of Need Reference Services During A Global Pandemic At A Major Academic Institution, Christopher M. Jimenez
Proactive Librarians, An Annoying Chat Widget, & A Global Pandemic: Analysis Of How An Existing Pop-Up Chat Widget Delivered Point Of Need Reference Services During A Global Pandemic At A Major Academic Institution, Christopher M. Jimenez
Works of the FIU Libraries
In 2019, the librarians at Florida International University in Miami, Fl. implemented a pop-up chat widget using Springshare’s LibChat software to help drive more traffic toward virtual reference services. This led to an instant increase in traffic through our chat platform. Affectionately called the Annoying Chat Widget, the ACW also had the unintended success of increasing the percentage of quality research queries, improving the use of librarian time and effort. This established service proved vital when transitioning to fully remote services in March 2020, when librarians were forced to provide all services via virtual modalities. The poster presents a statistical …
Mi Casa, Su Casa: Librarians Serving Students From The Comfort Of Their Homes, Christopher M. Jimenez, Sarah J. Hammill, Elana Karshmer, Holly Morganelli
Mi Casa, Su Casa: Librarians Serving Students From The Comfort Of Their Homes, Christopher M. Jimenez, Sarah J. Hammill, Elana Karshmer, Holly Morganelli
Works of the FIU Libraries
To respond proactively to the pandemic, the Libraries moved many services and programs online. Providing online services is nothing new for librarians; using the technologies available to replicate and improve on the outcomes these services have on student learning has required creativity and new ways of thinking. To this end, we have increased our use of Zoom, Slack, and YouTube to offer support, allowing students to interact in ways that mimic F2F library services. To increase visibility we adapted popular events to an online modality such as Language Day conversations and open mic events to enrich student engagement. Several unique …
We’Ve Come A Long Way (Baby)! Or Have We? Evolving Intellectual Freedom Issues In The Us And Florida, L. Bryan Cooper, A.D. Beman-Cavallaro
We’Ve Come A Long Way (Baby)! Or Have We? Evolving Intellectual Freedom Issues In The Us And Florida, L. Bryan Cooper, A.D. Beman-Cavallaro
Works of the FIU Libraries
This paper analyzes a shifting landscape of intellectual freedom (IF) in and outside Florida for children, adolescents, teens and adults. National ideals stand in tension with local and state developments, as new threats are visible in historical, legal, and technological context. Examples include doctrinal shifts, legislative bills, electronic surveillance and recent attempts to censor books, classroom texts, and reading lists.
Privacy rights for minors in Florida are increasingly unstable. New assertions of parental rights are part of a larger conservative animus. Proponents of IF can identify a lessening of ideals and standards that began after doctrinal fruition in the 1960s …
Global Perspectives: Marking A Transition, Anne Prestamo
Global Perspectives: Marking A Transition, Anne Prestamo
Works of the FIU Libraries
This issue of Journal of Library Administration marks a transition of editorship for “Global Perspectives.” This column will provide a retrospective of past contributions under the founding Editor, Jim Agee. It will look briefly at the landscape of libraries and library organizations worldwide from a variety of sources, and conclude with a call for future submissions, with updated and expanded parameters.