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Not Another Survey! Use Interviews Instead To Understand Needs In Your Library, Dan Broadbent
Not Another Survey! Use Interviews Instead To Understand Needs In Your Library, Dan Broadbent
Faculty Publications
Assessment in libraries is an essential part of managing library resources to meet the needs of patrons and stakeholders. This paper discusses the advantages and disadvantages of two assessment devices—surveys and interviews—in particular as they apply to libraries.
Comparison Of Personas Between Two Academic Libraries, Holt Zaugg, Donna Harp Ziegenfuss
Comparison Of Personas Between Two Academic Libraries, Holt Zaugg, Donna Harp Ziegenfuss
Faculty Publications
Purpose: A persona describes a group of library patrons as a single person to better identify and describe user patterns and needs. Identifying personas in academic libraries can assist in library planning by focusing on patrons. Initially personas were thought to be unique to each library; additional insights led the researchers to rethink this assertion. This article seeks to determine if personas, developed in one library, are unique or more universal than previously thought.
Design/methodology/approach: In this study, 903 surveys were completed across two institutions asking library patrons to identify use patterns within each library. Mean score responses were analyzed …