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Implementation Of Continuous Quality Improvement In A Community Mental Health Care Center: Effect On Morale, Gary Dean Zomalt Edd

Dissertations

Morale is important to all service organizations because quality is dependent upon the nature of face-to-face interactions. Because the workers in mental health service organizations must care for patients, morale is especially important. Although studies suggest that rapid change due to cutbacks, privatization, and managed care, have demoralized mental health workers, the literature suggests that management is the problem. Mechanistic organizations with top-down, command-control management typically exclude and alienate workers. Continuous quality improvement (CQI) can improve morale as well as the bottom-line. However, there are no studies of how to implement CQI, from the perspective of workers, to improve morale …