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Interpersonal and Small Group Communication

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Theses/Dissertations

2018

Social media

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Study On Recovery Of Bad Social Media Reviews In The Hospitality Industry Using Project Management Principles, Franck Legrand Aug 2018

Study On Recovery Of Bad Social Media Reviews In The Hospitality Industry Using Project Management Principles, Franck Legrand

Dissertations and Theses

This research is about hotel guest recovery on social media. Whenever a guest has a bad experience during their stay, they share their opinion on social media. Negative reviews can damage hotel’s performance. This research seeks to gather information on the expectations of guest based on their personal experiences. Answering guests’ complaints on social media is a difficult task, as it requires an understanding of each guest personality traits. This thesis develops a methodology in order to understand the personality of guests, provide a clear response to answer the guests feedback on social media, help hotel managers to regain trust …


The Effects Of Smartphones On Social Lives: How They Affect Our Social Interactions And Attitudes, D'Juan Gladden Apr 2018

The Effects Of Smartphones On Social Lives: How They Affect Our Social Interactions And Attitudes, D'Juan Gladden

OTS Master's Level Projects & Papers

New technologies available with cellular devices and the introduction of smartphones have become a large part of individual’s lives in the past few decades. Smartphones have the ability to perform almost every operation necessary for individuals at any time or place. Smartphones are means for individuals to communicate quickly while interacting on other websites and social networking platforms at the same time. Each day the capabilities of smartphones continue to grow and allow users to establish more information through these mediums, without the extra work of using other devices and programs. The study investigated the daily usage of smartphones by …