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A Curricula Assessment And Improvement Quantitative Model For Higher Education: A Design For Six Sigma Methodology, Abdullah Halawany
A Curricula Assessment And Improvement Quantitative Model For Higher Education: A Design For Six Sigma Methodology, Abdullah Halawany
Electronic Theses and Dissertations
Curricula assessment is an integrated process to assist higher education institutions in addressing the challenges in a designated field of study and in exploring the opportunities to better educate and prepare their students for an increasingly complex world. Although assessment as a topic has been researched extensively, there has been a lack of quantitative tools that address the requirements of many of the stakeholders that may be critical to the curriculum design and assessment processes. This research proposes the utilization of Design for Six Sigma (DFSS) to develop a quantitative model for curriculum assessment and improvement for higher education institutions. …
A Framework For Measuring And Analyzing Customer Satisfaction At Computer Service Company Using Lean Six Sigma, Mohammed Abboodi
A Framework For Measuring And Analyzing Customer Satisfaction At Computer Service Company Using Lean Six Sigma, Mohammed Abboodi
Electronic Theses and Dissertations
The computer service industry has been expanding dramatically due to the increase in the number of computing machineries in the last two decades. The entrance of large size companies in the market and the release of online tools that have the ability for diagnosing and troubleshooting hardware and software issues have boosted the competition. In the meantime, many of the small and medium size companies find themselves unable to keep their customers satisfied since their competitors provide high quality service with lower cost. The lack of a good measurement system to assess and analyze the satisfaction level with the provided …
A Framework To Align Strategy, Improvement Performance, And Customer Satisfaction Using An Integration Of Six Sigma And Balanced, Adriana Rodriguez
A Framework To Align Strategy, Improvement Performance, And Customer Satisfaction Using An Integration Of Six Sigma And Balanced, Adriana Rodriguez
Electronic Theses and Dissertations
This dissertation investigated the development, implementation, and evaluation of a management methodology founded on the alignment among the strategy, performance, and customer to bring value to any organization. A case study/action research in a service organization, called Institution "Z," provided the opportunity to assess the effects of the proposed Six Sigma Scorecard (SSS) methodology in the productivity indicators (measured by cycle time, line capacity, and number of errors). The Case study/action research was conducted in three phases: Model and Concepts Design, Data Collection, and Findings. During the research, validity was pursued by using triangulation and theory to help maintain the …