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Building And Rebuilding Trust: Why Perspective Taking Matters, Michele Williams
Building And Rebuilding Trust: Why Perspective Taking Matters, Michele Williams
Michele Williams
[Excerpt] There is growing interest surrounding the function of perspective taking in social interactions and organizational life. In this chapter, I examine the role of perspective taking in trust building and trust repair. Whereas some researchers focus on the ability of perspective taking to elicit sympathy, concern, and cooperative behavior (Batson, Turk, Shaw, & Klein, 1995; Parker, Atkins, & Axtell, 2008; Parker & Axtell, 2001), others focus on the strategic impact of perspective taking (Epley, Caruso, & Bazerman, 2006; Galinsky, Maddux, Gilin & White, 2008; Galinsky & Mussweiler, 2001). I build on both streams of research by examining work that …
Perspective Taking Building Positive Interpersonal Connections And Trustworthiness One Interaction At A Time, Michele Williams
Perspective Taking Building Positive Interpersonal Connections And Trustworthiness One Interaction At A Time, Michele Williams
Michele Williams
There is growing interest in the role of perspective taking in organizations. Perspective taking has been linked to enhanced interpersonal understanding and the strengthening of social bonds. In this chapter, I integrate research from sociology, communications, and psychology to provide insight into why, when, and how perspective taking facilitates the relational resources of positive connections and trustworthy actions. I introduce the importance of a three-dimensional view of perspective taking for building relational resources and present data validating this conceptualization. I conclude with directions for future research.
A Voice Is Worth A Thousand Words: The Implications Of The Micro-Coding Of Social Signals In Speech For Trust Research, Benjamin Waber, Michele Williams, John Carroll, Alex Pentland
A Voice Is Worth A Thousand Words: The Implications Of The Micro-Coding Of Social Signals In Speech For Trust Research, Benjamin Waber, Michele Williams, John Carroll, Alex Pentland
Michele Williams
While self-report measures are often highly reliable for field research on trust (Mayer and Davis, 1999), subjects often cannot complete surveys during real time interactions. In contrast, the social signals that are embedded in the non-linguistic elements of conversations can be captured in real time and extracted with the assistance of computer coding. This chapter seeks to understand how computer-coded social signals are related to interpersonal trust.
Perspective Taking: Building Positive Interpersonal Connections And Trustworthiness One Interaction At A Time (Download Perspective Taking Survey Items), Michele Williams
Perspective Taking: Building Positive Interpersonal Connections And Trustworthiness One Interaction At A Time (Download Perspective Taking Survey Items), Michele Williams
Michele Williams
There is growing interest in the role of perspective taking in organizations. Perspective taking has been linked to enhanced interpersonal understanding and the strengthening of social bonds. In this chapter, I integrate research from sociology, communications, and psychology to provide insight into why, when, and how perspective taking facilitates the relational resources of positive connections and trustworthy actions. I introduce the importance of a three-dimensional view of perspective taking for building relational resources and present data validating this conceptualization: I conclude with directions for future research.
In Whom We Trust: Group Membership As An Affective Context For Trust Development, Michele Williams
In Whom We Trust: Group Membership As An Affective Context For Trust Development, Michele Williams
Michele Williams
Examining the ways in which affect impacts the trust that develops between members of dissimilar groups broadens the study of trust development. People's perceptions of their own interdependence with other groups influence both their beliefs about group members' trustworthiness and their affect for group members. I propose that this affect, in turn, influences interpersonal trust development through multiple paths: cognitive, motivational, and behavioral. Using literature on social information processing, emotion, and intergroup behavior, I elucidate the social and affective context of trust development.