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On The Same Page: Combining Service Desks For A Single Point Of Contact, Sally Neal, Susan Anderson, Brian Bunnett, William Weare Jr.
On The Same Page: Combining Service Desks For A Single Point Of Contact, Sally Neal, Susan Anderson, Brian Bunnett, William Weare Jr.
Scholarship and Professional Work
No abstract provided.
Using Gimlet And Libraryh3lp To Improve Services At The Butler Community College Libraries, Ronda Holt, Teresa Mayginnes, Samuel K. Willis
Using Gimlet And Libraryh3lp To Improve Services At The Butler Community College Libraries, Ronda Holt, Teresa Mayginnes, Samuel K. Willis
Kansas Library Association College and University Libraries Section Proceedings
Librarians from Butler Community College will speak about two tools, Gimlet and Libraryh3lp, which they use to improve service and track statistics at the circulation desk and online. The combination of the two software products enables them to track statistics and issues from reference inquiries, along with circulation, college, directional, and technical help questions. Gimlet is an easy and inexpensive desk statistics tracker and knowledge base that allows libraries to staff their desks wisely.