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A Measurement Of Total Quality Management In Selected North Carolina Community Colleges, Gene C. Couch
A Measurement Of Total Quality Management In Selected North Carolina Community Colleges, Gene C. Couch
Electronic Theses and Dissertations
Many of the colleges in the North Carolina Community College System have embarked on a "quality" journey to continuously improve the educational programs and services that they provide to their communities. The primary focus of this study was to determine the level of Total Quality Management (TQM) principles implemented in selected North Carolina community colleges and to determine if there was a difference in the perception of its implementation between administrators and faculty. Additionally, this study examined the influence of the following variables on the implementation of TQM in selected North Carolina community colleges: personal factors (age, gender, ethnicity, and …