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Is The Customer Always Right? An Exploration Into The Expectations Of Student Affairs Professionals, Brittany Floyd
Is The Customer Always Right? An Exploration Into The Expectations Of Student Affairs Professionals, Brittany Floyd
Masters Theses
The purpose of this study is to gain perspective of how student affairs professionals are managing the changing dynamic of the student. The researcher sought to explore how student affairs professionals cope with the expectation that the “customer is always right” while encouraging students’ development. It was found that student affairs professionals share a common goal to assist and serve students, but administration, parents, and students have clear expectations as to how they do so. It was found that the customer service mantra “the customer is always right” does exist on a college campus, and it comes with a cost. …
How Do I Do This? How Universities Support Students Experiencing Grief, Jackie Hirn
How Do I Do This? How Universities Support Students Experiencing Grief, Jackie Hirn
Masters Theses
Grief prompts college students to ask, “how do I do this?” in many ways. This phenomenological study examined the ways in which student affairs professionals supported grieving students from four universities across the United States. It was found that grieving college students faced many challenges and barriers, including academic, emotional, financial and legal, and cultural issues. Grief is an individualized process that manifests differently in each student. To ensure student success, it was found that resource referral was vital for students, and that connections between departments were imperative to make those referrals happen. This study notes that the COVID-19 pandemic …
The Perceived Benefits Of Participation In Living And Learning Communities: The Student Perspective, Sally Adams
The Perceived Benefits Of Participation In Living And Learning Communities: The Student Perspective, Sally Adams
Masters Theses
Students' experiences outside the classroom are important to their overall growth and development. Living learning communities (LLC) play a big role in helping to support these areas of growth. Students residing in an LLC are aware of the benefits of the LLC experience and can articulate how their residential environment can help them develop. Non-LLC members find it difficult to define the LLC experience and are not receiving the same benefits. Institutions and residence life often struggle in evaluating and assessing these communities because of the lack of direction and outcomes not clearly being stated. If institutions work to clearly …