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Knowledge Sharing: Using Searchable Email Databases, Frank Wedgeworth

Dissertations

In today’s knowledge driven economy, a company’s intellectual capital is increasingly becoming its most important asset. The knowledge of how to create value defines a company’s success. Through knowledge management the value of knowledge within a company can be increased. One way of increasing the value of knowledge is by making it more accessible. The accessibility of knowledge can be facilitated by integrating the search for knowledge into the user’s workflow. Another way to increase the value of knowledge is through the capture of undocumented, tacit knowledge and converting it into explicit, documented knowledge. Email has been identified as the …