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- <p>Developmentally disabled – Care.</p> <p>Consumer satisfaction.</p> (1)
- <p>West Virginia Education and State Employees Grievance Board.</p> <p>Grievance arbitration – West Virginia.</p> <p>Grievance procedures – West Virginia.</p> <p>Collective labor agreements – Education, Higher – West Virginia.</p> (1)
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A Study Of The Relationship Between Consumer Satisfaction And Direct Care Staff Turnover In An Agency For The Developmentally Disabled, Delia B. Root
A Study Of The Relationship Between Consumer Satisfaction And Direct Care Staff Turnover In An Agency For The Developmentally Disabled, Delia B. Root
Theses, Dissertations and Capstones
This study examined the relationship between direct care staff turnover and consumer satisfaction in an agency for the developmentally disabled. Twenty out of a possible 42 individuals with a developmental disability participated in the survey. There was a significant relationship between staff turnover and consumer satisfaction of day habilitation services. No significant relationship was evident in the areas of residential habilitation or respite. The findings indicate that agencies may need to prioritize direct care staffing patterns to reduce the negative effect on consumer satisfaction.
The Relationship Between Public-Sector Higher Education Level-Four Grievant Variables And Third-Party Discipline And Discharge Arbitration Case Determinations At The West Virginia Education And State Employees Grievance Board Years 1985-1995, E. Jane Barnes
Theses, Dissertations and Capstones
This study examined the relationship between grievant variables (case description, case issue, gender, seriousness of the case) and case determination (denied/granted). A disk copy of QA4 database years 1985 to 1995 was provided by the West Virginia Education and State Employees Grievance Board. The approximate 222 higher education synopses reports were read to locate the population. Fifty five higher education discipline and discharge synopsis reports were isolated. Key words used by the Board assisted in isolating the population. The 55 higher education synopses reports were printed out to compare to information on case decisions housed in the West Virginia Secretary …