Digital Commons Network^™

Being Multicultural In The Workplace, Fiorella Morales

Dissertations

As the workforce becomes increasingly diverse and organizations elevate their efforts to address issues of diversity, equity, and inclusion (DEI), it is critical to engage in a deeper investigation of the experiences of multicultural individuals at work. In this qualitative study, nine multicultural individuals were interviewed using a sociological lens to gain their perspective on the relationship between their identity and their work experiences. The primary research questions that guided this study were: (a) how do multicultural individuals influence the workplace? In turn, (b) how do their workplace experiences affect their identity and sense of self? Data was coded and …

Reducing Workplace Conflict: A Reasonable Expectation?, Stephen Mark Kominek

Department of Conflict Resolution Studies Theses and Dissertations

Workplace conflict is a part of everyday work life for many employees, from educationalinstitutions to businesses, and can occur for multiple different reasons. Research has shown that employees spend a significant amount of their life in the workplace and that addressing unresolved conflict is one of the costliest aspects of running an organization. The literature suggests that providing employees with the opportunity to experience greater job satisfaction may reduce the occurrence of workplace conflict. This quantitative study explored the experience of workers employed in various organizations and institutions. The theoretical frameworks applied in the study were Systems Theory and Maslow’s …

The Impact On Gay Men Of Support And Enforcement Of Workplace Dei Policies: A Meta Analysis, Steven M. Vega

Student Theses and Dissertations

The poor enforcement of workplace DEI policies affects gay men in ways that are unique and invite close attention. The nature of the impact of missing or unsupported DEI policies on gay men has been widely debated in the field of human resources and communication studies, with scholars such as David Wicks, Helen Seitzer, James Ward, and Diana Winstansley arguing that these effects include lasting negative mental and physical health effects and discomfort with self-disclosure in the workplace. However, the existing research on this topic has not sufficiently considered the effects of the poor enforcement of workplace DEI policies side …

Unprofessional Communication In The Workplace, Lilli Tillman

Masters Theses

This study creates a measurable definition of unprofessional communication in the workplace. First, literature is explored, looking at the existing information (or lack thereof) about professional and unprofessional communication in the workplace, along with additional information about politeness norms. A brief definition of unprofessional communication is offered. Next, a method for the study is offered, using both quantitative and qualitative methods to examine perceptions of unprofessional communication in the workplace. Results are then given, showing communicative behaviors that are viewed as both professional and unprofessional in the workplace. Behaviors such as being appropriate or being polite were seen as professional, …

Conclusion: Female Leaders Using Coercive Power Motivate Subordinates, Mary Kovach

The Journal of Values-Based Leadership

This manuscript advances prior research (Blau, 1964; Elangovan & Xie, 1999; French & Raven, 1959; Goodstadt & Hjelle, 1973; Hegtvedt, 1988; Randolph & Kemery, 2011; Zigarmi, Peyton Roberts, & Randolph, 2015) and capitalizes on supervisory skills using power dynamics within the workplace, by investigating employee effort resulting from gender dissimilar supervisor-employee dyads and employee locus of control. To offer a more focused approach, this is an evaluation specifically on reward and coercive power derived from French and Raven’s (1959) five power bases. This manuscript proposes that the motivation levels of employees change, based on their locus of control and gender. …

Preparing Workplaces For Digital Transformation: An Integrative Review And Framework Of Multi-Level Factors, Brigid Trenerry, Samuel Chng, Yang Wang, Zainal Suhalia, Sun Sun Lim, Han Yu Lu, Peng Ho Oh

Research Collection College of Integrative Studies

The rapid advancement of new digital technologies, such as smart technology, artificial intelligence (AI) and automation, robotics, cloud computing, and the Internet of Things (IoT), is fundamentally changing the nature of work and increasing concerns about the future of jobs and organizations. To keep pace with rapid disruption, companies need to update and transform business models to remain competitive. Meanwhile, the growth of advanced technologies is changing the types of skills and competencies needed in the workplace and demanded a shift in mindset among individuals, teams and organizations. The recent COVID-19 pandemic has accelerated digitalization trends, while heightening the importance …

Organizational Dissent: The Implications Of Race And Dissent Outcomes, Siera N. Bramschreiber

Masters Theses & Specialist Projects

Dissent, the public expression of a minority perspective, is valuable to organizations due to its connections with improving decision-making processes within teams. The current study sought to integrate what is known about diversity in thought and diversity in people and how this influences the dissent process. Specifically, I examined if positive perceptions of dissenters (i.e., worthy of respect or courageous) differ based on the race of the dissenter. Second, I examined if stories of successful articulated dissent influence subsequent willingness to dissent. In developing a scenario to manipulate dissent outcomes ranging from negative outcomes (i.e., hostility) to positive outcomes (i.e., …

Diversity And Inclusion In The Workplace; Benefits, Challenges And Strategies For Success, Margaret Leone

School of Professional Studies

In this case study I have explored the topic of diversity and inclusion in the workplace and learned how it can transform a business. When D&I is a serious business strategy supported by senior management it can help recruit and retain top talent, increase profits, and unleash creativity among other benefits. It is important to have leadership that is inclusive so they can set the tone for their staff

This case study evaluates the D&I culture at The Children’s Study Home (CHS) and explores best practices for improvement. CHS is a non-profit human service agency in Western MA, that’s mission …

Feminism And Message Alignment Within Girl Scout Camps, Emily Susan Hinrichsen

Graduate Research Theses & Dissertations

There has been a recent move in the United States for individuals and organizations toactively empower girls and women, provide them with equal opportunities, and help them build confidence. One organization that has been pursuing these goals is Girl Scouts of the USA (GSUSA), and Girl Scout camp is a specific setting in which the organization communicates empowerment, leadership, and inclusion to its members. This study utilized a feminist lens to explore message alignment within GSUSA, focusing on Girl Scout campers and Girl Scout camp staff as two important stakeholders who receive messaging from the organization. The researcher evaluated the …

Understanding Humor In Female Leadership, Lillian Hollar

Honors Projects

This research investigates the relationship between humor, gender, and leadership effectiveness. To explore the relationship between these factors, I asked individuals what they thought about the relationship between humor and their experiences with female leaders. For this research, female is defined as a person who identifies as a woman. Humor is defined as the act of making jokes to elicit a response. My research focuses on the relationship between humor and female leadership as measured by individuals’ attitudes. The results show that some people believe there is a correlation between humor and female leadership, but does not prove conclusively that …

Exploring The Role Of Culture In Communication Conflicts: A Qualitative Study, Sadia Deep, Berhannudin Mohd Salleh, Hussain Othman

The Qualitative Report

This research article as a part of larger study intends to explore the role of culture in triggering communication conflicts among employees at the workplace. It also explores the role of Problem-based learning in resolving these culture based conflicts. Being a part of human life, conflict is a pervasive aspect of the socio-cultural and professional environment, especially at the workplace. The role of culture has one of the aspects that have played a pivotal role in initiating conflicts in the past. Using a qualitative research approach, this descriptive phenomenology study gathered data from semi-structured interviews from eighteen selected employees belonging …

When Men Are Sexually Harassed: A Foundation For Studying Men’S Experiences As Targets Of Sexual Harassment, Leland Spencer, Joshua Trey Barnett

Speaker & Gavel

While much scholarly attention has been given to sexual harassment, scholarship about men’s experiences as targets of sexual harassment has been limited. This essay is a review of the literature about men’s experiences of sexual harassment; it explores the operational definitions and sources of sexual harassment, the inadequacy of the instruments used to study sexual harassment, and the implications of this research for organizations and the field of communication studies. It also examines sexual harassment at the intersections of gender and sexual orientation, finding that there are apparent differences in incidences that feature diversity in these areas. This review concludes …

A Case Study Of An All Female Workplace: The Coffee Crew, Ashley C. Henry

Senior Honors Projects

Dealing with different personalities and gender roles is nothing new in the workplace. Today, the workplace is filled with an abundance of elements that affect the overall climate of the work environment. The elements have a direct influence on the ways in which co-workers interact with one another on a daily basis. In order to see how an organization works, it is important to observe the employees of the organization. The employees each play vital roles in the company and add to the organization’s overall climate and dynamics.

Typically at organizations, there are both male and female employees. However, I …

You Bring Yourself To Work: An Exploration Lgb/Tq Experiences Of (In)Dignity And Identity, Sara J. Baker

Department of Communication Studies: Dissertations, Theses, and Student Research

The workplace can be a hostile space for people who perform their gender, sex, and sexuality in ways that differ from heteronormative expectations. These employees are often met with messages that are particularly undignifying, thereby denying desires for respectful communication with others and damaging an individual’s sense of self-worth and value. Therefore, the goal of my project was to learn about the experiences of gay, lesbian, bisexual, transgender, and/or queer individuals in the workplace and what kinds of interactions either affirm or threaten workplace dignity, their strategies for resistance, and how the communication of (in)dignity influences processes of LGB/TQ identity …

Abusive Online Conduct: Discrimination And Harassment In Cyberspace, Andra Gumbus, Patricia Meglich

WCBT Faculty Publications

Discrimination and harassment that were once committed in real time have now moved to the online environment. Discrimination and harassment on the Internet take many forms and can be more damaging and insidious than the face-to-face forms of abuse. This conceptual paper looks at two types of abusive online conduct that have emerged due to the proliferation of the Internet in our lives: Weblining and cyberbullying. These topics are examined from an ethical perspective with a focus on gender and racial discrimination issues.

How Do They Fit In?: Millennials In The Workplace, Carolee Richendollar

Electronic Theses and Dissertations

In some organizations four generations work together creating a unique culture. Millennials are the second largest generation currently in the workforce. Organizational culture is affected by interpersonal communication. Interviews were conducted with 17 workers between the ages of 19 and 30. Interviews consisted of 22 open-ended questions regarding daily tasks, organized activities, and interpersonal interaction. The perspective of organizational culture was evaluated through personal, task, social, and organizational rituals. Membership categorization was used to determine common vocabulary used to identify with coworkers. Duck’s theory on attraction was used to evaluate interpersonal behavior seeking to determine psychological attractors acting as catalysts …

How Facebook Friendship Transforms The Superior-Subordinate Relationship: A View From Relational Dialectics Theory, Raquel Hellenga

Masters Theses

This thesis project explores how Facebook friendship transforms the relationship between superior-subordinate dyads in the workplace through the lens of relational dialectics theory. A convenience sample of five superior-subordinate dyads (N=10) was used. Criteria for participation included: the superior must be full time and must be the subordinate's direct superior, the subordinate must work at least part time, both must have worked in the organization for at least three months, and the two must be friends on Facebook who communicate at least weekly through the site. This study utilizes qualitative, face-to-face, in-depth participant interviews. The interview questions are open-ended in …

Diversity Week 2011 - The Lgbt Community In The Workplace: Status Of Legal And Organizational Policies, Joseph A. Santiago, Multicultural Center

Multicultural Center

The Lesbian, Gay, Bisexual, and Transgender Community in the Workplace: The Current Status of Legal and Organizational Policies. Atty. Martha Holt, Privacy and Security Officer, Blue Cross and Blue Shield; Bryan Schneidmuller, Manager, Human Resources, Raytheon; and Joe Santiago, Coordinator, LGBT Programs and Services. Lesbian, gay, bisexual and transgender people (LGBT) face many challenges in having their sexual orientation respected in the workplace. Although President Bill Clinton, in 1998, issued Executive Order 13087, prohibiting discrimination based on sexual orientation for most civilian workers in the federal legislation, protecting LGBT workers has not been successfully enacted by the U.S. Congress. The …

Communication Channels Utilized By Emirati Females To Enact Leadership, K. Kathleen O'Neill

Antioch University Full-Text Dissertations & Theses

The purpose of this exploratory study was to identify the communication channels six Emirati females concurrently employed in organizations in Abu Dhabi, United Arab Emirates in which they had supervisory responsibilities; formal, legitimate authority; and positional leadership roles recalled using with their direct reports to enact leadership. In particular, the study attempted to ascertain the reasons for the selection of communication channels when engaged in downward communication with organizational subordinates. Data were collected via three interviews with each participant over a four week period. Interviews were conducted both face-to-face and via telephone. Data were analyzed via thematic content analysis to …

Formal And Informal Work Group Relationships With Performance: A Moderation Model Using Social Network Analysis, Benjamin R. Knost

Theses and Dissertations

Social networks have recently emerged in the management discipline as a unique way of studying individuals groups in organizations. While traditionally used in the analysis of un-bounded networks, applying social network analysis techniques to bounded work groups and organizational teams has become increasingly popular. Past research has established relationships between in-degree social network centrality and individual performance as well as social network density and overall group performance. This field study, conducted at a military training course, attempted to further refine this social network-performance relationship by modeling characteristics of both the formal and informal work group networks in relation to performance …

An Analysis Of Cross-Gender Differences In Computer-Mediated Communication In The Workplace, Stephen P. Duff

Seton Hall University Dissertations and Theses (ETDs)

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Broadcast Managers And The Tolerance For Sexual Harassment Inventory, Jeremy Harris Lipschultz, Michael L. Hilt

Communication Faculty Publications

The purpose of this study was to explore attitudes toward sexual harassment by broadcast general managers and news directors. This study asked broadcast general managers and news directors to respond to the Tolerance for Sexual Harassment Inventory (TSHJ; Lon, Reilly, & Howard, 1982) to determine if there were any differences between the two occupation gr014ps. The index score was used as a dependent variable in a multiple regression equation. Four of nine independent variables (view of women's role in society, role of government, physical appearance, and government support) were retained in a stepwise regression procedure. That accounted for 24 percent …