Digital Commons Network^™

Democratic Policing, Building Trust, And Willingness To Call 911: Examining The Relationship Between Law Enforcement Legitimacy And Calling The Police, Kyle Mclean, Brian Lee Miller, Andrew S. Pyle, Olivia Bauwens

Publications

Recent debates over policing have centered on the proper role of policing in society. Using the lenses of democratic policing and police legitimacy, we suggest that individuals’ willingness to call the police is one method for understanding the public’s consent to be policed and their view of the appropriate role of policing. This simple relationship is further complicated by differential relationships between willingness to cooperate with the police and four typologies of police legitimacy: trustworthiness, normative alignment, obligation to obey, and traditional legitimacy. Using the pretest and posttest of a survey vignette, we show that (1) individuals who legitimate the …

Leadership Strategies Amidst Disruption And Shock: Communication Implications, Stephanie K. Douglas, Robin A. Roberts, Hermen Díaz Iii

Publications

Leaders’ prompt communication about the COVID-19 pandemic was critical to stakeholders’ safety and knowledge about the uncertainty of organizational operations. In this study, the communication of various university leaders was analyzed in response to the new decade’s deadliest exogenous shock, the spread of the deadly COVID-19 virus. Content analysis of statements from a sample of leaders in public universities contained elements of situational, behavioral, and adaptive leadership. The analysis was conducted to identify leaders’ statements detailing contingencies being implemented for the survivability of their universities. Primarily studied were leader statements responding to the intensity and severity of the pandemic, rapid …

Defining And Detecting Toxicity On Social Media: Context And Knowledge Are Key, Amit Sheth, Valerie Shalin, Ugur Kursuncu

Publications

As the role of online platforms has become increasingly prominent for communication, toxic behaviors, such as cyberbullying and harassment, have been rampant in the last decade. On the other hand, online toxicity is multi-dimensional and sensitive in nature, which makes its detection challenging. As the impact of exposure to online toxicity can lead to serious implications for individuals and communities, reliable models and algorithms are required for detecting and understanding such communications. In this paper We define toxicity to provide a foundation drawing social theories. Then, we provide an approach that identifies multiple dimensions of toxicity and incorporates explicit knowledge …

The Impact Of Human Factors And Maintenance Documentation On Aviation Safety: An Analysis Of 15 Years Of Accident Data Through The Pear Framework, Flavio A. C. Mendonca, Natalie Zimmermann

Publications

Regardless of the type of maintenance performed on aircraft, instructions are to be used to provide the aviation technicians completing the maintenance activities with guidance on, and an outline of, the maintenance items to be performed and completed. However, the use of instructions does not guarantee the correct and proper completion of the maintenance activities as the instructions may be erroneous and/or maintenance personnel can misunderstand, misinterpret, or improperly follow the procedures outlined. Resulting maintenance errors can potentially result in aircraft accidents, as illustrated by Air Midwest Flight 5481. With the purpose of understanding how human factors associated with written …

Cyber Social Threats 2021: Ai, Covid-19 Vaccine, Detection And Countering Strategies, Ugur Kursuncu, Jeremy Blackburn, Yelena Mejova, Megan Squire, Amit Sheth

Publications

In recent years, online platforms have been utilized for promoting harmful content and behavior such as extremism, harassment, mis/disinformation, human trafficking, genderbased violence among others affecting our society, often leading to real-world events. Such content and behaviors are inherently complex, making the recognition of these narratives challenging for researchers as well as social media companies. The Cyber Social Threats (CySoc) Workshop 2021 aimed to facilitate a rich forum for researchers and practitioners from both academia and industry in the areas of computing and social science, to discuss novel avenues for research on interdisciplinary aspects of harmful communications on social media, …

Disease And Disaster: Navigating Food Insecurity In A Community Affected By Crises During Covid-19, Andrew S. Pyle, Michelle Eichinger, Barry A. Garst, Catherine Mobley, Sarah F. Griffin, Leslie H. Hossfeld, Mike Mcgirr, Helen R. Saunders

Publications

This exploratory study examines how a community experiencing food insecurity while navigating multiple crises can be a model to inform resources, processes, and systems supporting communities facing similar circumstances. Data for this study were collected from residents of a community in Oconee County, a rural county in the northwest corner of South Carolina experiencing pervasive food insecurity. The community was severely impacted by the onset of COVID-19 and further devastated by a tornado in mid-April. The area of the county that sustained the greatest damage from the tornado was the Utica Mill Hill community, home to the county’s most vulnerable …

Us Political Leadership And Crisis Communication During Covid-19, Daryl V. Watkins, Aaron D. Clevenger

Publications

The research explored the role of political leadership in response to the novel coronavirus (COVID-19). The researchers conducted a political discourse analysis on 239 transcripts from the press briefings of President Trump and seven U. S. governors to determine the extent to which the research subjects used effective crisis leadership and communication. These results suggest that President Trump and Governors DeSantis, DeWine, Ducey, and Ivey are particularly vulnerable to political fallout for their handling of COVID-19 because stakeholders might view them as inattentive to the crisis and ineffective in their policy responses. Governors Cuomo, Newsom, and Whitmer may be in …

Leadership Crisis Communication During The Pandemic Of 2020, Daryl Watkins, Steven Walker

Publications

COVID-19 provided a unique opportunity to examine leadership communication strategies during an extended crisis. The authors used political discourse analysis to review the crisis communication of President Donald Trump and seven U.S. governors using the U.S. Center for Disease Control crisis communication framework. The findings demonstrated that U.S. governors typically used effective communication strategies during their press briefings. President Trump often did not use effective crisis communication. The governors’ crisis communication styles were consistent with the CDC’s guidelines. The governors’ communication styles demonstrate that they are “in the arena,” while President Trump has attempted to remove himself from the arena.

Finding Renewal In The Midst Of Disaster: The Case Of The Deepwater Horizon Oil Spill, Andrew S. Pyle, Robert R. Ulmer

Publications

In 2010, the United States experienced the worst environmental disaster in its history. An explosion on a BP oilrig located in the Gulf of Mexico triggered the crisis. As a result, the United States coast guard and BP were charged with crisis communication in its response to the crisis. This essay provides an unprecedented examination and analysis of the communication experiences of public information officers who worked in the unified command center in Houma, Louisiana during the Deepwater Horizon oil spill response. The authors use the discourse of renewal theory to understand the communication practices and choices of the public …

Optimization Of A Customized Leadership Development Program Upskilling English Language Fluency In Brazil Aviation Leaders, Robin A. Roberts

Publications

Objective: The present study explored how a customized leadership development program (LDP) with coursework taught in English to non-native English speakers could optimize English language fluency in Brazil airline leaders.

Background: Currently, problems exist with a myriad of native language accents and phraseology interfering with cognitive reflexes especially for aircrews and air traffic controllers to safely do their work. Executives from four Brazilian airlines proactively implemented a 14-month LDP focused on English language fluency and leadership enhancements collectively for leaders within their firms.

Method: Blended learning as proposed by the International Civil Aviation Organization provided the experiential …

The Role Of The Internet In Intelligence Gathering And Spreading Propaganda, Leila Halawi

Publications

The analysis of American intelligence as an academic discipline exhibits an excellent level of integration regarding subject matter and methods from military history and strategic studies. The knowledge and information revolution steered a different online culture of sharing and oversharing. While the study of intelligence has primarily been associated with historical methods thus far, opportunities for innovation are also afforded by advances in theoretical and conceptual thinking about intelligence. Such revolutions can help intelligence history while concurrently enlightening the disputes on intelligence in the twentyfirst century. The takings from the information age consist of low cost for access to data …

Competency-Based Education: A Framework For A More Efficient And Safer Aviation Industry, Flavio A. C. Mendonca, Julius Keller, Brian G. Dillman

Publications

Aircraft design and reliability as well as pilots’ education and training have steadily and significantly improved in the last 20 years. Nevertheless, high-profile accidents still occur, even when the aircraft and related systems are operating adequately. Controlled flight into terrain, runway incursion accidents, and loss of control in flight are examples of mishaps in which inadequate decision-making, poor leadership, and ineffective communication are frequently cited as contributing factors. Conversely, the investigation of accidents (e.g., US Airways Flight 1549, in the U.S. on Jan. 15, 2009) and serious incidents (e.g., TAM Linhas Aereas Flight 3756 in Brazil on June 17, 2011) …

Creating Order Out Of Chaos? Development Of A Measure Of Perceived Effects Of Communication On The Crisis Organizing Process, Ryan Patrick Fuller, Andrew S. Pyle, Laura Riolli, Amy Mickel

Publications

Organizations are important sources of communication during natural-hazard crises. How members of an organization perceive these communications (e.g., creating confusion, causing disorder, providing clarity, and restoring order) influences response and recovery from such a crisis. Using Chaos Theory as a guiding framework, the authors developed a new instrument measuring the perceived effects of an organization’s communication on crisis-organizing processes. Three distinct studies were conducted to assess the reliability and validity of this new instrument: the “Perceived Effects of Communication on the Crisis-organizing Process (PEC-COP)” scale. This one-factor scale can be used by both scholars and practitioners to assess the effects …

Digital Repository Concierge @ Your Service, Anne Marie Casey, Chip Wolfe, Debra Rodensky, Cassandra R. Konz, Jesper M. Jensen

Publications

Libraries often develop and implement new services for the public. Sometimes they succeed; other times they fail. Expecting community members to understand the benefits of a great new idea on their own may not always work. But, taking a concierge approach to the implementation and maintenance of an innovative service may make all the difference to its success. Using a case study from the Embry-Riddle Aeronautical University (ERAU) library as a backdrop, this presentation will highlight the effectiveness of taking a concierge approach to implementing a new service in any type of library. In 2013, ERAU launched Scholarly Commons to …

It Is All About Location: Smartphones And Tracking The Spread Of Covid-19, Jordan Frith, Michael Saker

Publications

Mobile phone location data have become tied to understandings of and responses to the COVID-19 pandemic. Data visualizations have used mobile phone data to inform people about how mobility practices may be linked to the spread of the virus, and governments have explored contact tracing that relies upon mobile phone data. This article examines how these uses of location data implicate three particular issues that have been present in the growing body of locative media research: (1) anonymized data are often not anonymous, (2) location data are not always representative and can exacerbate inequality, and (3) location data are a …

Coextensive Space: Virtual Reality And The Developing Relationship Between The Body, The Digital And Physical Space, Michael Saker, Jordan Frith

Publications

Virtual Reality (VR) has traditionally required external sensors placed around a designated play space. In contrast, more recent wired and wireless systems, such as the Oculus Rift S (released in March 2019) and the Oculus Quest (released in May 2019) use cameras located on the outside of these devices to monitor their physical position. Users can now mark out a physical space that is then digitally tracked within their display. Once a play space has been established, users are alerted if they come close to breaching this boundary by the visual inclusion of a grid. Should this threshold be breached, …

Supporting Safety Culture In Academia: Safety Communication Barriers, Emily Faulconer, Chelsea Lenoble

Publications

In the last decade, we have heard of multiple disturbing academic laboratory accidents resulting in significant injury and property damage. When these hit headlines, it can spur self-reflection across academic institutions. The unfortunate truth is that safety in academia tends to be problematic. Accidents happen regularly even if they do not make headlines, with post-accident analyses typically revealing systematic safety failures. As a result, the concept of safety culture has come into the spotlight.

Project Management Leadership And Interpersonal Skills: The Past, Present, And Future, Valerie Denney, Gordon Haley, Edward Rivera, Daryl V. Watkins

Publications

The purpose of this research is to examine how interpersonal competencies have evolved in the project management profession and describe which additional skills will be needed in the future. Using an applied thematic analysis, the authors examined the past, present, and future of interpersonal skills in peer reviewed academic literature and project management textbooks. A gap analysis was used to compare the reviewed material vs. interpersonal competencies. This research concluded that project management interpersonal transferrable skills are the ones that will be most highly sought after into the future. The future of interpersonal skills will need to concentrate on those …

Locative-Media Ethics: A Call For Protocols To Guide Interactions Of People, Place, And Technologies, Andrea Zeffiro, Julia M. Hildebrand, Jordan Frith, Larissa Hjorth, Caitlin Mcgrane, Amy Schmitz Weiss, Gerard Goggin

Publications

No abstract provided.

Deindividuation In Anonymous Social Media: Does Anonymous Social Media Lead To An Increase In Non-Normative Behavior?, Shayn S. Davidson, Amy Bradshaw Hoppock, Rebecca A. Rohmeyer, Joseph Keebler, Christina M. Frederick

Publications

This research presents several aspects of anonymous social media postings using an anonymous social media application (i.e., Yik Yak) that is GPS-linked to college campuses. Anonymous social media been widely criticized for postings containing threats/harassment, vulgarity and suicidal intentions. However, little research has empirically examined the content of anonymous social media postings, and whether they contain a large quantity of negative social content. To best understand this phenomenon an analysis of the content of anonymous social media posts was conducted in accordance with Deindividuation Theory (Reicher, Spears, & Postmes, 1995). Deindividuation Theory predicts group behavior is congruent with group norms. …

Iran, Diane M. Zorri

Publications

Internet access in Iran is characterized by strong censorship, limited access, surveillance, and widespread state-sanctioned propaganda. The regime in Tehran views internet freedom as a critical threat to its national security (Henry, Pettyjohn, and York 2014). Using an index of variables such as obstacles to access, limits on content, and violations of user rights, the nongovernmental organization Freedom House rates Iran’s internet access as “not free” (Freedom House 2018). On a scale of zero to one hundred, where zero is “free” and one hundred is “not free,” Freedom House scores Iran at an eighty-five, making it the least free nation …

Examining The Qualities Of Online And Offline Friendships: A Comparison Between Groups, Christina M. Frederick, Tianxin Zhang

Publications

Online social technologies are now used by a majority of individuals in the U.S. (Pew, 2018a). Sending emails, texting, posting on social media sites, and connecting with others through online gaming open up our social networks to a wider range of individuals. As a result, it is not uncommon to develop friendships with others that are conducted primarily in an online environment. However, we know little about the qualities of online friendships and how they may, or may not, differ from traditional face to face friendships. The present study focused on exploring friendship quality in online and offline domains using …

Supporting Safety Culture In Academia: Giving A Voice To Faculty, Emily K. Faulconer, Chelsea A. Lenoble

Publications

In the words of Sir Winston Churchill, “The difference between mere management and true leadership is communication.” Department leaders have a vital role to play at all institutional levels when it comes to achieving an optimal safety culture that promotes safety voice behavior.

At the university level, this role is to help the university develop a solid foundation that will support a strong safety culture. At this level, it can be a challenge to mobilize and sustain the necessary resources to effectively develop and communicate a clear, consistent message that is aligned with implicit and explicit reward structures.

That Uplifting Tweet You Just Shared? A Russian Troll Sent It, Darren Linvill, Patrick Warren

Publications

Internet trolls don’t troll. Not the professionals at least. Professional trolls don’t go on social media to antagonize liberals or belittle conservatives. They are not narrow minded, drunk or angry. They don’t lack basic English language skills. They certainly aren’t “somebody sitting on their bed that weighs 400 pounds,” as the president once put it. Your stereotypical trolls do exist on social media, but the amateurs aren’t a threat to Western democracy

Professional trolls, on the other hand, are the tip of the spear in the new digital, ideological battleground. To combat the threat they pose, we must first understand …

Mobile Media Beyond Mobile Phones, Jordan Frith, Didem Özkul

Publications

In this introduction, we argue for an expanded focus in mobile media and communication studies (MMCS) that accounts for the many types of mobile media that affect our lives. We begin by pointing out that mobile phone/smartphone research has dominated MMCS as a field. That focus makes sense, but it runs the risk of MMCS essentially turning into “smartphone studies,” which we argue would limit our impact. To make that case, we identify a few examples of the types of oft-ignored technologies that could add to the depth and breadth of MMCS research (e.g., RFID [radio frequency identification] tags, the …

Social Shaping Of Mobile Geomedia Services: An Analysis Of Yelp And Foursquare, Jordan Frith, Rowan Wilken

Publications

In their book, Location-Based Social Media: Space, Time and Identity, Leighton Evans and Michael Saker remark on the apparent ‘death’ of location-based social networks, suggesting that location-based social networks can now be understood as ‘a form of “zombie-media” that animates and haunts other media platforms’. In this article, we use this perspective as a point of departure for a social shaping of technology-informed analysis of two key geomedia platforms: Yelp and Foursquare. With Yelp approaching its 15th year of service and Foursquare approaching its 10th anniversary, this article provides a timely opportunity to (re-)examine the significance of Yelp and …

Snowedout Atlanta: Examining Digital Emergence On Facebook During A Crisis, Andrew S. Pyle, Meredith Morgoch, Brandon C. Boatwright

Publications

Individuals in emergencies form spontaneous, emergent groups to respond and recover. With the rise of social media use in crises, academics and professionals must be aware of how groups digitally coordinate emergent response efforts. This paper examines digital emergence through the case of SnowedOut Atlanta, a Facebook group formed during the 2014 ice storms in Atlanta. The posts and actions of the group members are in line with those of traditional emergent groups. For example, group members shared informational, material, and emotional support. The findings also provide implications for practitioners and insight into the communication of such groups. In …

A Roundtable For Victoria M. Grieve, Little Cold Warriors: American Childhood In The 1950s, Thomas Field Jr., Julia L. Mickenberg, Lori Clune, Mary Brennan, Donna Alvah, Victoria M. Grieve

Publications

Dr. Thomas Field introduces a roundtable discussion of Victoria M. Grieve's Little Cold Warriors: American Childhood in the 1950s, providing a synopsis of reviewer critiques before the reviewers expand on their views and the author responds.

Fixing The Sic: Preventing And Managing Self-Inficted Crises, Andrew S. Pyle

Publications

Social media platforms provide channels for both individuals and organizations to engage with global audiences. A successful social media message can reach millions and shape the way the public views a particular person, group, or cause. As organizations become more engaged with the public through social media platforms, a new area of organizational risk has also developed. It is possible for an organization to create a self-inflicted crisis through the unintentional transmission of a poorly worded or ill-conceived social media message. This type of self-induced crisis event creates organizational conflict that must be managed quickly. This chapter explores three cases …

The Role Of Social Media In Enhancing Risk Communication And Promoting Community Resilience In The Midst Of A Disaster, Kathryn E. Anthony, Steven J. Venette, Andrew S. Pyle, Brandon C. Boatwright, Carrie E. Reif-Stice

Publications

The importance of engendering community resilience after a disaster event cannot be overstated. In this chapter, we argue that the strategic design of risk communication messages is critical for communities affected by crises. In the past, many communication practitioners employed the single shot, top-down approach for constructing messages, especially during crises. Given growing recognition of the ineffectiveness of this model, scholars have become more attentive to the role of message design in conveying risk to stakeholders. Specifically, through the lens of the message convergence framework, we argue the need for a multiple messages approach that targets diverse groups of people …