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Making Stewardship Meaningful For Nonprofits: Stakeholder Motivations, Attitudes, Loyalty And Behaviors, Geah N. Pressgrove

Theses and Dissertations

This dissertation explores the ways in which stewardship motivates nonprofit stakeholder attitudes, behaviors and loyalty. Using an online survey of stakeholders from eight local United Ways in one southern state (N=660), this research has three major focuses. First, it seeks to validate a scale to measure perceptions of the relationship cultivation strategies of stewardship. Second, it investigates group differences between nonprofit stakeholder types (donor only versus both donor and volunteer). Third, the study explores opportunities to extend existing relationship management models beyond assessments of perceived relationship quality to include desirable behavioral outcomes.

Findings offer a new conceptualization of stewardship comprised …