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Survey Of Effectiveness Of Transportation Services, Jerry G. Pigman, Kenneth R. Agent, Joseph D. Crabtree

Kentucky Transportation Center Research Report

With increased emphasis on public accountability and program evaluation, the need for effectiveness measures to indicate the extent to which an agency's goals and objectives are being met is increasingly apparent. A research study was undertaken to establish and implement a procedure for monitoring the effectiveness of transportation services in Kentucky. Quantitative data for many of the effectiveness measures were obtainable only through responses from the public. Surveys of licensed drivers and bus riders were selected as data sources. This report addresses the procedures and results of the two surveys. Responses were received from 35.5 percent of the 10,000 licensed …