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Cdl Data Quality Assessment, Valerie Keathley-Helil, Mallory Brown, Andrew Martin, Amir E. Najarzadeh, Brian K. Howell, Jennifer R. Walton
Cdl Data Quality Assessment, Valerie Keathley-Helil, Mallory Brown, Andrew Martin, Amir E. Najarzadeh, Brian K. Howell, Jennifer R. Walton
Kentucky Transportation Center Research Report
Quality issues related to commercial driver license (CDL) data present ongoing challenges to state and federal transportation agencies. This study highlights several problems with CDL data, including a lack of standardization for state-specific traffic infractions; process and workflow difficulties that degrade the accuracy, validity, and timeliness of data; adjudication procedures that can potentially mask serious violations from CDL driver history records; inadequate recordkeeping in state law enforcement citation and court case management software applications; outdated mainframe systems in urgent need of upgrades; IT personnel who are not paid enough; and insufficient reporting requirements for federal agencies that issue traffic citations. …
Developing A Baseline For Customer Satisfaction In The Kentucky Transportation Cabinet's Department Of Vehicle Regulation, Steven Andrew Martin, Christopher W. Van Dyke, Jennifer R. Walton, Jeeyen Koo, Valerie Keathley Helil, Brian K. Howell
Developing A Baseline For Customer Satisfaction In The Kentucky Transportation Cabinet's Department Of Vehicle Regulation, Steven Andrew Martin, Christopher W. Van Dyke, Jennifer R. Walton, Jeeyen Koo, Valerie Keathley Helil, Brian K. Howell
Kentucky Transportation Center Research Report
Among the Kentucky Transportation Cabinet’s (KYTC) business units, the Department of Vehicle Regulation (DVR) has the most interactions with members of the public and other government agencies. Given its high profile and public visibility, it is critical for the department to provide high-quality customer service. Lacking data on customer perceptions of DVR’s level of service, the department commissioned researchers at the Kentucky Transportation Center (KTC) to conduct a baseline and rebaseline customer satisfaction surveys. Along with administering surveys to external customers, KTC’s research team also polled DVR staff to gauge employee morale and identify areas which could be improved. Approximately …