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Disrupting Complex Systems With Emerging Technologies: A Study On United States Airport Operations, Emily J. Grone Jan 2019

Disrupting Complex Systems With Emerging Technologies: A Study On United States Airport Operations, Emily J. Grone

Honors Theses and Capstones

The number of United States domestic commercial flight passengers are growing every year, which means the number of people checking-in, dropping off their bags, and going through TSA within airports is equally growing. With the increasing number of passengers and aging airports, there are several areas of pain points within airports where passengers hit a bottleneck due to the current systems that airports have in place. There are three main areas that we are going to reference. First the check-in process, where customers have to get their tickets, input identification information, and check-in for their flight. Second, baggage-drop off, where …


Employee Volunteer Program In The Eyes Of College Students, Diep Thi Ngoc Tran Jan 2019

Employee Volunteer Program In The Eyes Of College Students, Diep Thi Ngoc Tran

Honors Theses and Capstones

The purpose of this study is to understand University of New Hampshire (UNH) students’ opinions about Employee Volunteer Program (EVP), especially what value they place upon EVP and what they are looking for in an ideal EVP. Based on the background and context of EVP among Millennials recently, the paper raises questions about EVP’s value to students generally and how factors like past volunteering experience, gender, and occupation/majors impact students’ valuation of EVP. Data collected from this research leads to several conclusions. Although many students do not fully understand EVP, most of them have positive opinions of the program, leaving …