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Articles 1 - 30 of 32
Full-Text Articles in Entire DC Network
Inclusive Leadership And Workplace Bullying: A Model Of Psychological Safety, Self-Esteem, And Embeddedness, Azadeh Shafaei, Mehran Nejati, Maryam Omari, Fleur Sharafizad
Inclusive Leadership And Workplace Bullying: A Model Of Psychological Safety, Self-Esteem, And Embeddedness, Azadeh Shafaei, Mehran Nejati, Maryam Omari, Fleur Sharafizad
Research outputs 2022 to 2026
Bullying is an adverse workplace phenomenon that requires serious attention by leaders and managers. Drawing upon Social Identity Theory, Optimal Distinctiveness Theory, and Victim Precipitation Theory, this study investigates how inclusive leadership is associated with workplace bullying (WB). It also examines the mediating role of psychological safety and self-esteem as serial mediators in this relationship. Additionally, the moderating role of embeddedness on the link between inclusive leadership and WB is explored. The study used a two-wave time-lagged survey completed by 226 full-time employees. The survey captured employees’ perceptions about themselves, their work environment, and their line managers. Study hypotheses were …
An Integrative Review Of Project Portfolio Management Literature: Thematic Findings On Sustainability Mindset, Assessment, And Integration, Masoud Aghajani, Gesa Ruge, Kam Jugdev
An Integrative Review Of Project Portfolio Management Literature: Thematic Findings On Sustainability Mindset, Assessment, And Integration, Masoud Aghajani, Gesa Ruge, Kam Jugdev
Research outputs 2022 to 2026
Sustainability integration in project portfolio management helps shape strategic, organizational, and project-based contexts. The authors conducted a structured literature review from 2000 to 2021 and developed a novel integrative framework presenting a holistic view highlighting three substantive research themes: sustainability mindset, sustainability assessment, and sustainability integration in project portfolio processes. Noteworthy progress has been made at the strategic and portfolio levels toward framing a sustainability mindset (definition, values, and principles) and developing frameworks/tools for sustainability assessment and project portfolio selection. However, areas for more research include integrating sustainability into project portfolio processes, reporting, and organizational learning for portfolio improvement.
Board Demographic, Structural Diversity, And Eco-Innovation: International Evidence, Rashid Zaman, Kaveh Asiaei, Muhammad Nadeem, Ihtisham Malik, Muhammad Arif
Board Demographic, Structural Diversity, And Eco-Innovation: International Evidence, Rashid Zaman, Kaveh Asiaei, Muhammad Nadeem, Ihtisham Malik, Muhammad Arif
Research outputs 2022 to 2026
Research question/issue: We examine whether and how board diversity, measured by demographics (i.e., board gender, cultural diversity, tenure, social capital, expertise, and age) and structural diversity (i.e., board independence, size, board seat accumulation-chair, board compensation, and board meeting frequency), influence corporate eco-innovation. Research findings/insights: Utilizing a global sample of publicly listed companies for the period 2004–2019, we find that a one-standard deviation increase in demographic and structural diversity translates into 4.66% and 7.11% higher corporate eco-innovation, respectively. Furthermore, we discover that demographic and structural diversity promotes eco-innovation by offsetting the negative effects of political risk. In an additional analysis, we …
Customer Behaviour Towards Halal Food: A Systematic Review And Agenda For Future Research, Mohammad Iranmanesh, Madugoda Gunaratnege Senali, Morteza Ghobakhloo, Davoud Nikbin, Ghazanfar Ali Abbasi
Customer Behaviour Towards Halal Food: A Systematic Review And Agenda For Future Research, Mohammad Iranmanesh, Madugoda Gunaratnege Senali, Morteza Ghobakhloo, Davoud Nikbin, Ghazanfar Ali Abbasi
Research outputs 2014 to 2021
Purpose
The halal food market is a large and fast-growing market. To maintain and boost the growth of the halal food industry, scholars have attempted to understand the behaviour of Muslims and non-Muslims towards halal food. To advance understating of previous studies on behaviour towards halal food and shedding light on future studies, this study aims to systematically review the literature.
Design/methodology/approach
A sample of 985 peer-reviewed papers was extracted from Scopus and Web of Science databases. A total of 96 articles related to customers' behaviour towards halal food by reviewing the titles, abstracts and contents of the extracted articles …
Do Liquid Assets Lure Managers? Evidence From Corporate Misconduct, Rashid Zaman, Nader Atawnah, Muhammad Nadeem, Stephen Bahadar, Irfan H. Shakri
Do Liquid Assets Lure Managers? Evidence From Corporate Misconduct, Rashid Zaman, Nader Atawnah, Muhammad Nadeem, Stephen Bahadar, Irfan H. Shakri
Research outputs 2022 to 2026
We examine the effect of asset redeployability on corporate misconduct and find a significant positive relationship. Utilizing a large sample of public US firms for the period of 2001 to 2015, we find that a one standard deviation (SD) increase in the proportion of redeployable assets leads to a 7.2% increase in corporate fines. We also find that the positive association between asset redeployability and corporate misconduct varies across types of misconduct and industrial heterogeneity. In our channel analysis, we find that managerial risk-taking is a potential mechanism through which asset redeployability is associated with misconduct. Additional tests reveal that …
Covid-19 And Csr Disclosure: Evidence From New Zealand, Stephen Bahadar, Rashid Zaman
Covid-19 And Csr Disclosure: Evidence From New Zealand, Stephen Bahadar, Rashid Zaman
Research outputs 2022 to 2026
Purpose – Stakeholders’ uncertainty about firms’ value drives their urge to get information, as well as managerial disclosure choices. In this study, the authors examine whether and how an important source of uncertainty – the recent COVID-19 pandemic’s effect on corporate social responsibility (CSR) disclosure – is beyond managerial and stakeholders’ control. Design/methodology/approach – The authors develop a novel construct for daily CSR disclosure by employing computer-aided text analysis (CATA) on the press releases issued by 125 New Zealand Stock Exchange (NZX) listed from 28 February 2020 to 31 December 2020. To capture COVID-19 intensity, the authors use the growth …
Questioning The Inclusivity Of Events: The Queer Perspective, Faith Ong, Clifford Lewis, Oscar Vorobjovas-Pinta
Questioning The Inclusivity Of Events: The Queer Perspective, Faith Ong, Clifford Lewis, Oscar Vorobjovas-Pinta
Research outputs 2014 to 2021
Event programmes are typically designed with a target audience in mind, and such design can inherently signal inclusion or exclusion of marginalised segments. This is particularly the case for lesbian, gay, bisexual, transgender, intersex and queer (LGBTIQ+) individuals, whose sexual and gender identities position them as an invisible minority on the periphery of society. Given the role of events in building community spirit, it is essential to ensure all members of a community feel able to participate in order to create a sense of belonging, fulfilling Sustainable Development Goals of inclusivity in community. Through the lens of Social Dominance Theory …
A Bibliometric Content Analysis Of Do-It-Yourself (Diy) Science: Where To From Here For Management Research?, Peter Galvin, Anton Klarin, Richard Nyuur, Nicholas Burton
A Bibliometric Content Analysis Of Do-It-Yourself (Diy) Science: Where To From Here For Management Research?, Peter Galvin, Anton Klarin, Richard Nyuur, Nicholas Burton
Research outputs 2014 to 2021
Do-it-yourself (DIY) science research is currently in an expansion phase both in terms of its depth (with an increasing number of papers published each year) and its scope (with the core ideas being linked to an increasing number of constructs). To develop a more holistic appreciation of how the field has developed and to identify potential avenues of future research we undertake a bibliometric content analysis of the DIY science literature post 1980. We find four major clusters pertaining to education, culture, the operationalising of DIY science (including commercialisation) and technology-related issues. We review each of these clusters and the …
Corporate Governance, Market Orientation And Performance Of Iran’S Upscale Hotels, Soheil Kazemian, Hadrian G. Djajadikerta, Jamaliah Said, Saiyidi Mat Roni, Terri Trireksani, Md Mahmudul Alam
Corporate Governance, Market Orientation And Performance Of Iran’S Upscale Hotels, Soheil Kazemian, Hadrian G. Djajadikerta, Jamaliah Said, Saiyidi Mat Roni, Terri Trireksani, Md Mahmudul Alam
Research outputs 2014 to 2021
Market orientation has been known as an efficient managerial tool to assist in sustaining the performance of organisations. Market orientation has three dimensions, namely customer orientation, competitor orientation and inter-function coordination. This paper evaluates how corporate governance influences the three dimensions of market orientation within Iran's upscale hotels. The impacts of the three dimensions of market orientation on the hotels' social and financial performance are also examined to determine if market orientation mediates the relationships between corporate governance and performance. Partial least squares structural equation modelling (PLS-SEM) is used to analyse the survey data collected from the executives of four- …
Too Unsafe To Monitor? How Board-Ceo Cognitive Conflict And Chair Leadership Shape Outside Director Monitoring, Dennis B. Veltrop, Pieter-Jan Bezemer, Gavin Nicholson, Amedeo Pugliese
Too Unsafe To Monitor? How Board-Ceo Cognitive Conflict And Chair Leadership Shape Outside Director Monitoring, Dennis B. Veltrop, Pieter-Jan Bezemer, Gavin Nicholson, Amedeo Pugliese
Research outputs 2014 to 2021
Research into boards of directors has provided mixed support for the view that outside directors' independence or leadership by an independent chair improves monitoring. In this study, we use a micro-level approach to provide a better understanding of why outside directors have difficulty in monitoring the CEO. We highlight that an important reason for this lies in the boardroom dynamics associated with (a) outside directors' cognitive conflict with the CEO and (b) the chair's leadership of the board. Our inductive analyses of video observations of board meetings in five Australian corporations revealed the importance of chair participative leadership during disagreement …
Supply Chain Integration Enables Resilience, Flexibility, And Innovation To Improve Business Performance In Covid-19 Era, Hotlan Siagian, Zeplin J. H. Tarigan, Ferry Jie
Supply Chain Integration Enables Resilience, Flexibility, And Innovation To Improve Business Performance In Covid-19 Era, Hotlan Siagian, Zeplin J. H. Tarigan, Ferry Jie
Research outputs 2014 to 2021
The COVID-19 pandemic has brought about a sudden change from normal conditions to disruption conditions, and industrial sectors have experienced eroded growth. In particular, the manufacturing industry experienced a slowdown due to the sudden disruption in supply and demand. This situation stimulates the manufacturing industry to recover from this current challenging disruption. This study investigates the impact of supply chain integration on business performance through supply chain resilience, supply chain flexibility, and innovation system in Indonesia’s manufacturing companies. Data collection has obtained as many as 470 questionnaires considered valid for further analysis. Data analysis used the partial least square (PLS) …
Examining The Extent Of And Drivers For Materiality Assessment Disclosures In Sustainability Reports, Muhammad Bilal Farooq, Rashid Zaman, Dania Sarraj, Fahad Khalid
Examining The Extent Of And Drivers For Materiality Assessment Disclosures In Sustainability Reports, Muhammad Bilal Farooq, Rashid Zaman, Dania Sarraj, Fahad Khalid
Research outputs 2014 to 2021
Purpose: This paper aims to evaluate the extent of materiality assessment disclosures in sustainability reports and their determinants. The study examines the disclosure practices of listed companies based in the member states of the Cooperation Council for the Arab States of the Gulf, colloquially referred to as the Gulf Cooperation Council (GCC). Design/methodology/approach: First, the materiality assessment disclosures were scored through a content analysis of sustainability reports published by listed GCC companies during a five-year period from 2013 to 2017. Second, a fixed effect ordered logic regression was used to examine the determinants of materiality assessment disclosures. Findings: While sustainability …
Leader Humility And Knowledge Sharing Intentions: A Serial Mediation Model, Diep T. N. Nguyen, Stephen T.T. Teo, Beni Halvorsen, Warren Staples
Leader Humility And Knowledge Sharing Intentions: A Serial Mediation Model, Diep T. N. Nguyen, Stephen T.T. Teo, Beni Halvorsen, Warren Staples
Research outputs 2014 to 2021
Purpose: This paper examines the influence of leader humility on knowledge sharing intention. Drawing on social exchange theory (SET), we test the direct and indirect mechanisms to explain the influence leader humility has on knowledge sharing intention.
Design/Methodology/Approach: A two-wave, time-lagged field study was conducted. We surveyed 252 professional employees from Australia.
Findings: Results show a significant direct, positive association between leader humility and knowledge sharing intention. While leader humility had a direct, positive association with affective trust in supervisor and work engagement, it did not directly impact on organizational citizenship behaviors directed toward the individual (OCB-I). There were three …
Turnaround Management Of Airport Service Providers Operating During Covid-19 Restrictions, Bassam Buhusayen, Pi-Shen Seet, Alan Coetzer
Turnaround Management Of Airport Service Providers Operating During Covid-19 Restrictions, Bassam Buhusayen, Pi-Shen Seet, Alan Coetzer
Research outputs 2014 to 2021
© 2020 by the authors. Licensee MDPI, Basel, Switzerland. Many sectors worldwide have been impacted by government restrictions resulting from the COVID-19 pandemic. For example, restrictions on travel have resulted in major losses for organizations operating within the aviation sector. This study aims to emphasize the challenges faced by these organizations while they implement turnaround management strategies. The study is based on 30 semi-structured interviews with frontline managers working for airline service providers in three different departments of an airport in Australia. The organization has implemented several turnaround management strategies to survive the crisis caused by COVID-19 restrictions, creating new …
Do Environmental And Financial Performances Affect Environmental Disclosures? Evidence From Listed Companies In Indonesia, Indah Fajarini Sri Wahyuningrum, Mochamad Arief Budihardjo, Fadel Iqbal Muhammad, Hadrian Geri Djajadikerta, Terri Trireksani
Do Environmental And Financial Performances Affect Environmental Disclosures? Evidence From Listed Companies In Indonesia, Indah Fajarini Sri Wahyuningrum, Mochamad Arief Budihardjo, Fadel Iqbal Muhammad, Hadrian Geri Djajadikerta, Terri Trireksani
Research outputs 2014 to 2021
© 2020 by author(s) and VsI Entrepreneurship and Sustainability Center. The number of companies in Indonesia that have participated in environmental-related activities continues to grow. Some of these companies have also engaged and implemented an assessment program called Program for Pollution Control, Evaluation, and Rating (PROPER). This assessment program was initially launched by the Indonesian Ministry of Environment in 1995 to measure and rate the environmental performance of companies in Indonesia. They have also administered an environmental management system as part of their environmental protection initiatives. However, the level of environmental disclosure by these companies is still low. This may …
Collaboration And The Emerging Craft Brewing Industry: An Exploratory Study, Alonso Duarte, Nevil Alexander, Seamus O'Brien
Collaboration And The Emerging Craft Brewing Industry: An Exploratory Study, Alonso Duarte, Nevil Alexander, Seamus O'Brien
Research outputs 2014 to 2021
In adopting various elements associated with the theory of collaboration, this exploratory study investigates collaboration in the context of predominantly micro- and small craft breweries. The findings revealed that collaboration within other brewers helped increase product quality, gain basic knowledge of new recipes, and enhance strategic knowledge about the industry. The applicability of the elements related to the theory of collaboration was confirmed. For instance, the element of stakeholders of a problem domain was aligned with the notion that craft brewery operators’ actions, including collaboration, can have significant impacts on the problem domain that brought them together
Chinese Outbound Travel: Understanding The Socioeconomic Drivers, Songshan (Sam) Huang, Xiang Wei
Chinese Outbound Travel: Understanding The Socioeconomic Drivers, Songshan (Sam) Huang, Xiang Wei
Research outputs 2014 to 2021
This study used a national sample (N = 36,490) of Chinese urban residents to examine the relationship between outbound travel intention and some key demographic, economic, and geographic variables. Findings indicate that education, income, and paid vacation days significantly predicted outbound travel intention. Compared to residents in Tier-4 cities in China, those in Tier-1, -2, and -3 cities had higher probability of choosing outbound travel by 13.1%, 30.9%, and 15.3%, respectively. This study draws meaningful connections between Chinese outbound tourism and the social and economic realities in China and offers an alternative approach to understanding Chinese outbound tourism.
How Does Destination Social Responsibility Contribute To Environmentally Responsible Behaviour? A Destination Resident Perspective, Lujun Su, Songshan (Sam) Huang, Joanna Pearce
How Does Destination Social Responsibility Contribute To Environmentally Responsible Behaviour? A Destination Resident Perspective, Lujun Su, Songshan (Sam) Huang, Joanna Pearce
Research outputs 2014 to 2021
Based on stakeholder theory and social exchange theory, this study developed an integrated model to demonstrate that destination social responsibility (DSR) influences tourism impacts (both positive and negative impacts), overall community satisfaction, and both directly and indirectly influences resident environmentally responsible behaviour (ERB). The model was examined using a sample of 453 residents living on the Gulangyu Island, a famous island tourism destination of Xiamen, China. Results show that DSR enhances residents’ perception of positive tourism impacts, improves overall community satisfaction and contributes to resident ERB. However, the effect of DSR on negative tourism impacts was not significant. Thus, positive …
Towards An Improved Typology Approach To Segmenting Cultural Tourists, Ganghua Chen, Songshan (Sam) Huang
Towards An Improved Typology Approach To Segmenting Cultural Tourists, Ganghua Chen, Songshan (Sam) Huang
Research outputs 2014 to 2021
This study aims to improve the cultural tourist typology methodology that uses cultural centrality and depth of cultural experience in its framework. Using a sample of Chinese tourists in Macau (n = 595) collected via questionnaire surveys, the study confirmed the determination effect of cultural centrality on depth of cultural experience. Subsequently, the study demonstrated an improved approach that eliminates such a determination effect in typology identification. Compared to McKercher's () approach, the improved typology presents a balanced segmentation of cultural tourists and distinguishes the segments more clearly in their sociodemographic characteristics. The improved typology generated more meaningful practical implications.
Extending The Job Embeddedness-Life Satisfaction Relationship: An Exploratory Investigation, Emmanuel T. Ampofo, Alan Coetzer, Paul Poisat
Extending The Job Embeddedness-Life Satisfaction Relationship: An Exploratory Investigation, Emmanuel T. Ampofo, Alan Coetzer, Paul Poisat
Research outputs 2014 to 2021
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Purpose
This exploratory study adopts a stakeholder perspective on organisational effectiveness. The purpose of this paper is to examine the job embeddedness (JE)–life satisfaction relationship, moderating roles of gender and community embeddedness and mediating role of innovative behaviour.
Design/methodology/approach
Using a snowballing approach, data were collected from 549 participants employed in organisations located in four major metropolitan centres in South Africa.
Findings
Analyses revealed a positive relationship between JE and life satisfaction. Gender moderated the JE–life satisfaction relationship, such that the relationship was stronger among females than males. Community embeddedness moderated the organisation embeddedness–life satisfaction relationship, such that the relationship …
Managing Learning In The Workplace: A Study Of The Perceptions And Practice Of Local Government Managers, Jenna Rogers
Managing Learning In The Workplace: A Study Of The Perceptions And Practice Of Local Government Managers, Jenna Rogers
Theses: Doctorates and Masters
In 1995 the Australian Government commissioned the report Enterprising Nation ‘: renewing Australia’s managers to meet the challenges of the Asia-Pacific century (Karpin, 1995), which emphasised the change that was necessary in Australian business to remain competitive in the global and growing economy. The development of flexible organisational cultures, where managers increasingly displayed leadership and developed their staff to generate innovative cultures, was a central premise of the Karpin Report Task Force’s vision. Twenty years later, this study explored the extent to which managers have moved from being ‘cops to coaches’ and integrated the facilitation of employee learning within …
Women Business Owners’ Start-Up Motivations And Network Content, Jalleh Sharafizad, Alan Coetzer
Women Business Owners’ Start-Up Motivations And Network Content, Jalleh Sharafizad, Alan Coetzer
Research outputs 2014 to 2021
Purpose
The purpose of this paper is to examine how women small business owners’ (SBOs) business start-up motivations influence their network content.
Design/methodology/approach
Semi-structured interviews were conducted with 28 women SBOs who were recruited through purposeful sampling methods. Interview data on their start-up motivations were used to categorise them into three types: classic, forced and work-family. The interviews explored the network contents of the three categories of participants.
Findings
There were many similarities between network contents of classic and forced SBOs, as both groups had started their business for financial reasons rather than family reasons. All the participants’ networks contained …
Creativity, Design And Management In Australian Fashion Enterprises, Bruno Santarelli
Creativity, Design And Management In Australian Fashion Enterprises, Bruno Santarelli
Theses: Doctorates and Masters
In this study a number of Australian fashion enterprises are investigated in an effort to understand how product development is managed and creativity facilitated. Of particular interest was the interaction between the various actors in the creative process and the manner in which they influenced creative output. The study was underpinned by a wideranging review of the literature that reflects the multidisciplinary nature of creativity and innovation in business.
The study is timely because Australian fashion enterprises are operating in an increasingly challenging market with a perfect storm of competitive drivers at play. Technology enables instant dissemination of fashion trends …
Power Relationships And Authentic Organisational Learning : Daring To Break The Silence On Meaningful Dialogue In Policing Organisations, Lindsay B. Garratt
Power Relationships And Authentic Organisational Learning : Daring To Break The Silence On Meaningful Dialogue In Policing Organisations, Lindsay B. Garratt
Theses: Doctorates and Masters
The 21st century presents great opportunities and threats for business: national and global markets are demanding high performance, innovation, creativity, and flexibility. Public sector organisations are continually asked to do more with less, with equal if not greater efficiency and creativity demands as the private sector. Organisational learning is a concept touted as an important and necessary strategy for organisations to keep pace with the rapid changing global environment that now plays host to opportunities as well as great economic and social volatility. However the reality for many is that they become proficient at the kind of organisational learning that …
Getting Reticent Young Male Participants To Talk: Using Artefact-Mediated Interviews To Promote Discursive Interaction, Susanne T. Bahn, Llandis G. Barratt-Pugh
Getting Reticent Young Male Participants To Talk: Using Artefact-Mediated Interviews To Promote Discursive Interaction, Susanne T. Bahn, Llandis G. Barratt-Pugh
Research outputs 2011
During a pilot study that used interviews to collect data from young male apprentices about construction site safety, we were confronted with limited verbal responses. This article is about how we explored this research problem of ameliorating unresponsive interview interactions. The article reviews the options that previous researchers have trialled and developed, and specifically focuses on artefact-mediated interviews conducted with young male participants. We focus on the use of images within artefact-mediated interviews to draw out data from less communicative subjects. Our reflection upon this process proposes that the use of both abstract and concrete images within an artefact-mediated interview …
The Relationship Between Attributional Style And Information Technology Project Perception, Eric Kordt
The Relationship Between Attributional Style And Information Technology Project Perception, Eric Kordt
Theses: Doctorates and Masters
The purpose of this research is to investigate the relationship between attributional style and Information Technology (IT) project perception at varying job responsibility levels. To achieve this thirty participants were recruited from a large government department in the three distinct job responsibility levels of support worker (i.e. individual who undertakes activities under general direction), line manager (i.e. individual who undertakes activities under limited direction and typically performs role of team leader) and executive manager (i.e. individual who undertakes activities that involve a high a level of management skill under broad direction) and interviewed using a modified Work Attributional Style Questionnaire …
Explaining The Lack Of Strategic Planning In Smes: The Importance Of Owner Motivation, Calvin Wang, Elizabeth Walker, Janice Redmond
Explaining The Lack Of Strategic Planning In Smes: The Importance Of Owner Motivation, Calvin Wang, Elizabeth Walker, Janice Redmond
Research outputs pre 2011
Considerable evidence shows that strategic planning leads to increased firm performance. Yet, the majority of SMEs do not plan and the reasons why are not well understood. This article questions the common approach to understanding this problem based on identifying business barriers to planning. For the majority of SME owner operators, business performance often ranks far behind intangible goals such as autonomy, personal satisfaction and lifestyle. Strategic planning may therefore have little value to owner-operators driven by such motivators. This article presents an alternative perspective to the issue by arguing that owner aspirations are integral to whether or not SMEs …
The Relationship Between Corporate Social Performance And Financial Asset Characteristics, Ingebjørg Kristoffersen
The Relationship Between Corporate Social Performance And Financial Asset Characteristics, Ingebjørg Kristoffersen
Theses: Doctorates and Masters
This thesis explores the theoretical and empirical evidence for a relationship between corporate social performance (CSP) and financial characteristics. An empirical analysis is performed to examine the Australian evidence for such a relationship, from a financial asset perspective. CSP data provided by Corporate Monitor Pty. Ltd. are used in the analysis. Specifically, available measures of environmental, social and governance performance of 237 Australian companies are compared with selected financial asset characteristics, including firm size, book-to-market value, financial performance and risk, covering the period between July 1997 and August 2003. Evidence of relationships is sought using bivariate correlations, group comparisons and …
The Service Delivery Process : An Examination Of How Consumers Evaluate Technology-Assisted Service Encounters In The Retail Banking Industry, Catherine W. Munene
The Service Delivery Process : An Examination Of How Consumers Evaluate Technology-Assisted Service Encounters In The Retail Banking Industry, Catherine W. Munene
Theses: Doctorates and Masters
This study examined consumers' perceptions post-adoption of technology and how these perceptions affect their levels of dis/satisfaction and their continued use of technology·assisted service encounters. To this end, this study investigated the criteria that consumers in Western Australia's retail banking industry are likely to use when evaluating banking transactions involving EFTPOS, ATM, telephone, and Online banking modes. II examined whether these criteria changed with the mode of electronic banking in use and whether the significance of the criteria changed with
consumers' demographic characteristics. In addition, this study explored whether consumers who use these modes of electronic banking experience the paradoxes …
Intellectual Capital: Managerial Perceptions Of Organisational Knowledge Resources, Mark Valentine St Leon
Intellectual Capital: Managerial Perceptions Of Organisational Knowledge Resources, Mark Valentine St Leon
Theses: Doctorates and Masters
This study addresses the question 'To what extent does organisational type and managerial role define managers' perception of Intellectual Capital?' Our understanding of the phenomenon of Intellectual Capital is an emerging one. The most recent attempts to describe and define Intellectual Capital identify a dynamic 'action' perspective as well as a static 'perception' perspective. Intellectual Capital broadly describes the resources of knowledge available to an organisation, whether embodied in human or non-human forms, and which are capable of being transformed into and codified as productive organisational assets. The emergence, development and application of concepts of Intellectual Capital herald the arrival …