Digital Commons Network^™

A Study Of Leadership's Role In Building Relationships Among Virtual Team Members, Danna V. Smith

Doctoral Dissertations and Projects

This research study focused on leadership's role in building relationships among virtual team members. A qualitative case study, the research focused on organizations in the medical device industry within the Charlotte Metropolitan region of North Carolina. The research was formed using 15 open ended questions in an interview of 20 leaders of virtual teams. Each leader was interviewed individually and allowed to elaborate on their answers to help the researcher to thoroughly understand the approach used to help the relationships form among their virtual team members. During the interview, the discussion between the researcher and the leader being interviewed covered …

A Review Of Two Decades Of Research On Language In International Management (1997 - 2022) - Supplemental Material, Yung-Hwal Park, Kevin Lehnert

Other Faculty Publications

This research reviews over two decades of research on language within international management. This comprehensive review codes and summarizes 263 articles, highlighting the impact of language in various strategic areas of management: language policy; HRM and organizational behavior; internationalization; HQ-subsidiary relationship; knowledge sharing; corporate reporting and governance; and mergers and acquisitions (M&A) and inter-firm strategic collaboration. This study also highlights two major needs within the discipline (internal vs. external focus of language and level of analysis – individual, group and organizational), and addressed the call for a broader future research agenda.

Let's Speculate About It: When And Why Consumers Want To Discuss Mystery Products, Aleksandra Kovacheva, Hillary Wiener

Marketing Faculty Scholarship

Research suggests that mystery products can be appealing to consumers and can motivate interest and purchase. In this paper, we examine a different benefit of these offerings – their effect on driving conversation. We propose that such products can prompt a conversation due to their ability to motivate joint speculation, or the process of thinking about possible resolutions of the uncertainty with others. We define this novel driver of conversation, delineate it from related constructs, and situate it in the literature. We then provide initial evidence for the proposed theory in seven studies (n = 2,835), demonstrating that mystery …

Pilgrimage Sites As Magnets Of Interfaith Tolerance: The Case Of Kemaliq Lingsar In Indonesia, Suhadah Suhadah, Deddy Mulyana, Pawit M. Yusup, Nuryah A. Sjafirah

International Journal of Religious Tourism and Pilgrimage

This study aims to reveal the practices of tolerance between the adherents of Islam and Hinduism when they were engaged in worship at Kemaliq Lingsar, a sacred religious site which is used as a pilgrimage site where both parties pray and perform religious tourism and rituals. Drawing on the interpretive approach, this study found the wisdom of the two religious communities in Lingsar Village, West Lombok Regency, Indonesia. This area exhibits unique strategies for sharing the same pilgrimage site: two communities performing their respective rituals in turn and in unison in the same space with complete understanding. This tolerance practiced …

Resume Research Questions Through The Seven Philosophical Foundations Of Communication, Michael W. Major

Faculty & Staff Scholarship

While there is no lack of peer-reviewed publications that focus on resumes, there is a lack of theory-based research in the genre. Most studies on resumes report observations rather than test theories to predict screener behaviors, and recent calls to action have advocated for more theory-based resume research. This paper answers the call and offers ways in which scholars can introduce theory into the existing body of knowledge in the resume genre by exploring research questions guided by the various philosophical foundations of the communication discipline. Future resume research should reference Craig’s constitutive metamodel that offers more than 250 communication …

Communication As The Mainstay Of Entrepreneurial Leadership: A Conceptual Framework, Roshan Lal Sharma, Manpreet Arora

Management Dynamics

Leadership and entrepreneurship, despite being discrete concepts, have to coalesce for sure success of any venture. Communicative ability, nevertheless, is critically crucial for a leader to build successful enterprise. It thus becomes imperative to understand the symbiotic relationship obtaining within this triumvirate namely commimication, leadership and entrepreneurship. This paper views this relationship as communicative entrepreneurial leadership on the basis of critical survey of studies conducted by scholars concerning these areas. There have only been few and sparse studies available on entrepreneurial leadership with communication as their locus. This paper is conceptual and aims at positing that communication skills are the …

Strategies For Banks Anti-Money Laundering/Counter-Terrorism Finance Compliance Programs To Protect Financial Systems, Pamela L. Connell

Walden Dissertations and Doctoral Studies

Ineffective implementation of anti-money laundering (AML) compliance programs exposes the vulnerability of banks’ and increases the threats of money laundering and terrorist financing. The banking community must address the threat of money laundering and terrorism finance to protect the global financial system from abuse. Grounded in the fraud management lifecycle theory, the purpose of this qualitative multiple case study was to explore strategies to reduce threats of money laundering and terrorist financing. Data were collected from semistructured interviews, a review of bank policy documents, and previous Bank Secrecy Act (BSA) cases. The participants comprised six BSA/AML compliance officers at banks …

"Airbnb Go Home:" Tourism Frictions And Short-Term Rentals In New Orleans, Madeline R. Fussell

LSU Master's Theses

This thesis examines the concerns and conflicts around short-term rental (STR) properties in New Orleans neighborhoods. Using data from collected from critical discourse analysis, semi-structured interviews and social media posts, this paper analyzes the ways the city of New Orleans, residents of the city, STR hosts, and platforms like Airbnb discuss issues of safety, displacement, rising costs of living, as well as responsible STR practices. To understand the complexities of the issues people, have with short-term rental properties, this project approaches STRs from a housing and gentrification lens to understand the role these properties play within in the daily atmospheres …

Communication At The Core: Exploring Decision-Making When Communication Is At The Heart Of An Organisation’S Strategy Development, Sinead Hewson

Theses

This investigation considers whether the position, territory and scope of the public relations function in organisations influences strategic thinking, decision-making, and results. Scholars say communication is a strategic management function and has a significant role to play (Grunig J.E., Dozier and IABC Research Foundation 1992, pp. 325–356; Kitchen, 1997, pp. 43–73). Yet, the strategic expertise of communicators is neither understood nor acknowledged outside of the sector. The study’s investigation into the issue and level of access to industry opinion-makers adds to the strategy discussion, while the proposed model of Adaptive Communication contributes to new knowledge.

A Review Of Two Decades Of Research On Language In International And Multicultural Marketing (1997 – 2020) – Supplemental Material, Yung-Hwal Park, Kevin Lehnert

Other Faculty Publications

This comprehensive review piece investigates over two decades of research, reflecting on the crucial role of language in international marketing success. In coding and summarizing 181 articles, this work highlights how language has impacted international-marketing-related outcomes across 19 specific content areas. Those content areas are then grouped into seven broad research themes relating to language: Marketing Communications; Linguistics; Branding; Consumer Behavior; Servicescape and Retailing; Internationalization, Supply Chain and Sales; Bilingualism. We synthesize these themes and the common outcomes of the research. From these themes we highlight challenges to the field and explore future research in language in international marketing.

Exploring Academic Leadership In Higher Education Through The Lens Of Leader-To-Member Exchange (Lmx) Theory, Dequies A. Lanier

Theses and Dissertations

A phenomenological study focused on Exploring Academic Leadership in Higher Education Through The Lens of Leader-to-Member Exchange (LMX) Theory, Dequies A. Lanier, 2020: Applied Dissertation, Nova Southeastern University, Abraham S. Fischler College of Education and School of Criminal Justice. Keywords: communication, leadership development, higher education, leader-member exchange, organizational leadership This applied dissertation was designed to explore the communication between higher education leaders and faculty at the department level in the United States at a southeastern higher education institution. The study sought to explore (a) the communication relationship between leaders and followers; (b) commitment to the organization; and (c) suggested communication …

Opening Gates: Elevating Corporate Social Responsibility Communication And Strategic Philanthrocapitalism For Social Change, Beth E. Michalec Ph.D.

Electronic Theses and Dissertations

In today’s global marketplace, the Aristotelian notion of philanthrôpía manifests in myriad terms and meanings: corporate social responsibility, corporate citizenship, social entrepreneurship, venture capitalism and philanthrocapitalism, to name a few. Now, nonprofit organizations and foundations are building on the social and financial capital of successful business titans, such as Bill Gates, Warren Buffett, Ted Turner, Mark Zuckerberg, Jeff Bezos, and others, to address ongoing and growing social issues of health, education, and poverty worldwide. This dissertation will explore the question: Is philanthrocapitalism the next paradigm to elevate global corporate social responsibility efforts? To answer this question, I draw on Jürgen …

Understanding The Impact Of Cross-Cultural Communication Between American And Japanese Businesses, Scott Jenkins

Senior Theses

This thesis aims to investigate the cultural differences between American and Japanese society most relevant to successful business collaboration in relation to SIOS Technology Group. First, by providing an examination of the issues SIOS Technology Group has experienced as a company with businesses in both Japan and the United States, this case will provide context for the use of relevant frameworks for researching cultural differences. Second, this thesis analyzes relevant theories of cross-cultural research such as the CAGE Distance Framework, Hall’s Cultural Elements, Hofstede’s Cultural Dimensions, and Schwartz’s Cultural Values in order to apply their concepts to SIOS Technology Group’s …

Notes On The Same Side, Margaret E. Winters

Journal of Collective Bargaining in the Academy

Administration-side academic contract administrators have a complex job. It includes, in addition to carrying out negotiations and the implementation of contracts, the sometimes fraught task of serving as the liaison between the union and the university administration. A further set of roles for contract administrators involve their relationships with other members of the university administration, chairs, deans, provosts, presidents, and board members. These relationships will be examined first in light of each of these positions, taken in turn, vis-à-vis collective bargaining and then through a discussion of how the various aspects of the role of the contract administrator (negotiations, implementation, …

Successful Strategies For Retaining Profitability In An Education-Sector It Project, Cassandra Romae Middleton

Walden Dissertations and Doctoral Studies

Many information technology (IT) project managers (PMs) and other business leaders lack effective strategies for enhancing communication among their project team members, thereby reducing profitability and organizational cohesion. The purpose of this multiple case study was to explore communication strategies that IT PMs used to successfully complete IT mobile device projects. The conceptual framework for this study was McQuail's mass communication, Craig's communication, and Deming's profound knowledge theory. Purposive sampling method was used to identify 6 successful IT PMs and leaders who worked at 2 leading educations settings located in southeastern South Carolina. Data gathered from the semistructured interviews and …

A Study Of The Influence Of Branded Messages On Non-Branded Food Items When Presented To 10 To 14-Year-Old Children, Cassandra J. Chinn

Theses, Dissertations and Capstones

Children are more likely to create bonds with foods based on the environmental, socioeconomic and familial influences in their lives during early development stages. They gravitate to foods that are familiar to them and that are positioned with familiarity, creating an opportunity for branded food items to create more of a space in their psyche as part of their identity. Current research looks to reposition those energy-dense foods (commodity vegetables) that can often times be left unbranded, to see if immediate interest in the food items changes. Results found no significance to confirm nor deny a positive correlation in interest …

“Race Talk” In Organizational Discourse: A Comparative Study Of Two Texas Chambers Of Commerce, Natasha Shrikant

Doctoral Dissertations

This dissertation takes an interpretive, discursive approach to understanding how organizational members create meanings about race, and other identities, through their everyday communication practices in the workplace. This dissertation also explores how these everyday discourses about race might reproduce, negotiate, or challenge ideologies that maintain the dominant position of Whiteness in United States racial hierarchies. I draw from data collected during eight months of ethnographic fieldwork (from Jan-Aug 2014) with two chambers of commerce in a large Texas city: an Asian American Chamber of Commerce (AACC) and what I call the “North City” Chamber of Commerce (NCC). The AACC explicitly …

Trust In People And Trust In Technology: Expanding Interpersonal Trust To Technology-Mediated Interactions, Evgeniya Evgenieva Pavlova Miller

USF Tampa Graduate Theses and Dissertations

Trust is necessary for human interactions. It provides the ability to participate in risky behaviors without engaging in a laborious risk-benefit analysis about the situation at hand. The introduction of information and communication technologies has brought about new ways of communicating (e.g., text messaging, video conferencing). Despite the benefits stemming from the ability to communicate through technology, the lower quality and quantity of communication cues exchanged during a technology-mediated interaction can hamper the development of trust.

This study examined the relationship between interpersonal trust and trust in technology during a technology-mediated dyadic interaction and aimed to determine whether interpersonal trust …

Interpreting, Stephanie Jo Kent

Doctoral Dissertations

What do community interpreting for the Deaf in western societies, conference interpreting for the European Parliament, and language brokering in international management have in common? Academic research and professional training have historically emphasized the linguistic and cognitive challenges of interpreting, neglecting or ignoring the social aspects that structure communication. All forms of interpreting are inherently social; they involve relationships among at least three people and two languages. The contexts explored here, American Sign Language/English interpreting and spoken language interpreting within the European Parliament, show that simultaneous interpreting involves attitudes, norms and values about intercultural communication that overemphasize information and discount …

Community Assistance For Refugees And Gender Roles: What Could Make This C.A.R. Run Better?, Nathan E. Meyer

Journal of Undergraduate Research at Minnesota State University, Mankato

Community Assistance for Refugees is a non-profit service organization in downtown Mankato, Minnesota. Secondary migration to southern Minnesota has increased the refugee population as well as the need for research assessing the needs and concerns of refugees. The purpose of this project was two-fold: first to analyze how C.A.R. is able to meet the needs of its clients and second, to investigate ways in which C.A.R. could improve its services. Traditionally female refugees are less educated and less mainstreamed into American society. This research was designed to help all clients, but special attention was paid to the specific needs of …

What's In A User Story: Is Development Methods As Communication, Rodney J. Clarke, Karlheinz Kautz

Faculty of Business - Papers (Archive)

This paper challenges claims made by Scrum proponents when characterising the communicative nature of user stories: including being more 'authentic' because they comprise spoken language and that they are stories. We argue and decisively demonstrate that neither can be upheld. By incorrectly characterising user stories, we miss opportunities to understand what they are and how they work during development. User stories are better understood by applying a functional theory of communication that emphasises how language is used. By selecting systemic functional linguistics, we can analyse user stories, and have developed a method for factoring unwanted epics into usable user stories.

Communication Neutrosophic Routes, Florentin Smarandache, Ştefan Vlăduţescu

Branch Mathematics and Statistics Faculty and Staff Publications

Any manifestation of life is a component of communication, it is crossed by a communication passage. People irrepressibly generate meanings. As structuring domain of meanings, communication is a place where meanings burst out volcanically. Manifestations of life are surrounded by a halo of communicational meanings. Human material and ideatic existence includes a great potential of communication in continuous extension. The human being crosses the path of or is at the intersection of different communicational thoroughfares. The life of human beings is a place of communication. Consequently, any cognitive or cogitative manifestation presents a route of communication. People consume their lives …

Addressing The Challenges Of Cross-Cultural And Virtual Communication In The Workplace, Sarabjit Sundar

Seton Hall University Dissertations and Theses (ETDs)

The move toward a more global or geographically dispersed organization, together with the technology that is being used to enable this, has dramatically changed work and the workplace in the United States and United Kingdom within the last few decades (Ouye, 2011). This is prompting leaders to communicate with teams consisting of vastly different backgrounds, languages and styles, and to essentially ‘work at the same table’ in the absence of physical cues, such as facial expressions and gestures. Leaders of such teams are challenged to create a smooth operation despite the many differences; the possibilities for misunderstandings and cultural blunders …

The Value Of Foreign Languages In Business Communication, Racquel Moreau

MBA Student Scholarship

There are several factors that a company considers when deciding to operate in an international territory or with a foreign company. Factors such as language and culture greatly affect the success of business. Being able to effectively communicate ideas and strategies can be challenging in a new business environment. Determining the importance of language by a company is crucial to its success. Studying another language helps to understand the culture of the studied language which will assist in a corporation’s decision making process. English is a popular language in conducting business; however, communicating in other languages is gaining popularity. The …

Ironic Advertising: Theory, Evidence And Practice, Ekin Pehlivan Yalcin

2012

Irony is one mechanism that advertisers use to attract consumer attention. Although ironic advertising (IA) is utilized in the mass media, it has received surprisingly little conceptual or empirical attention from marketing scholars. Perhaps one reason for this is that in marketing irony has been viewed primarily from a postmodern perspective. This is in marked contrast to psycholinguists where the phenomenon is approached from a more ecumenical, realist point of view. This dissertation is based on the premise that a realist approach to ironic advertising would produce insights for both marketing theory and practice.

This dissertation comprises of three papers …

Global Csr And Photographic Credibility: Exploring How International Companies Portray Efforts Through Photographs In Csr Reports, Janel Lynn Norton

USF Tampa Graduate Theses and Dissertations

We are living in the age of the visual. Imagery is an important element in constructing and deriving meaning through symbols, colors, and context. Images may hold persuasive power, be used as evidence, or simply provide a moment of beauty. Organizations rely on photographs to help them convey an image to their stakeholders within annual reports. Telling an organizations' story through photographs has become an intrinsic part of their efforts to convey sustainability. We live in the age of transparency, and organizations that construct an image that is not truthful will face consequences in today's socially connected and conscious world. …

Power Profiles: The Power-Action Link In Negotiation, Mara Olekalns, Philip L. Smith

Mara Olekalns

Characterizing negotiations as a series of micro-exchanges directs attention to the conditional relationships between negotiators’ strategy choices in consecutive speaking turns. In this research, we used a simulated employment contract negotiation to test how dyadic power profiles influenced these strategy sequences. We identified three distinct power profiles based on the level and distribution of power within a negotiating dyad - symmetric high, symmetric low and asymmetric – and linked these power profiles to differences in how negotiators responded to each other. Our analysis showed that each power profile was linked with a unique pattern of activation and inhibition of strategy …

Lost In Translation: Emotion And Expression Through Technology, Shaylyn Joy

Honors Scholar Theses

My Thesis study was designed to bring to topic certain issues involved with CMC (computer-mediated communication.) Often we are presented with confusing or misleading situations when it comes to expressing our emotions through technological means. It is important that we are aware of certain issues such as the use of emoticons, expressing sarcasm, and the ongoing trend of Internet slang. These various aspects can create confusion in CMC, leading to a loss in translation. My survey study was designed to probe deeper into these issues by asking general questions and by analyzing sample CMC scenarios.

An Integrated Social Actor And Service Oriented Architecture (Soa) Approach For Improved Electronic Health Record (Ehr) Privacy And Confidentiality In The Us National Healthcare Information Network (Nhin), Gondy Leroy, Elliot Sloane, Steven Sheetz

CGU Faculty Publications and Research

The emerging US National Healthcare Information Network (NHIN) will improve healthcare’s efficacy, efficiency, and safety. The first-generation NHIN being developed has numerous advantages and limitations. One of the most difficult aspects of today’s NHIN is ensuring privacy and confidentiality for personal health data, because family and caregivers have multiple complex legal relationships to a patient. A Social Actor framework is suggested to organize and manage these legal roles, but the Social Actor framework would be very difficult to implement in today’s NHIN. Social Actor Security Management could, however, be effectively implemented using Service Oriented Architectures (SOAs), which are rapidly becoming …

Social Marketing Communication In A Multicultural Environment: Practical Issues And Theoretical Contributions From Cross-Cultural Marketing, Gary I. Noble, Michael Camit

Faculty of Commerce - Papers (Archive)

Social marketing communication (social marcom) campaign production can be more challenging when the audience includes individuals from ‘culturally and linguistically diverse’ (CALD) communities. Additional issues such as culturally related values, practices, and attitudes need consideration. Normally, social marcoms campaigns for CALD audiences involve directly translating mainstream campaign material into various ethnic groups’ languages. However, little is understood about the issues beyond translation that confront practitioners adapting mainstream campaigns.

This article presents a case study analysis of work undertaken by the New South Wales Multicultural Health Communication Service (MHCS). The Service’s core activity is adaptation of social marcoms campaigns for use …