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2004

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Responsible Leadership - The Ethic Of Right Behavior (Chicago), C. William Pollard Dec 2004

Responsible Leadership - The Ethic Of Right Behavior (Chicago), C. William Pollard

C. William Pollard Papers

In this speech at a 2004 Rotary One luncheon, Pollard calls on business leaders to run their organizations as moral communities oriented to the "development of human character."


A Taxonomy Of Customer Dissatisfaction-Related Coping Tactics Based On Dissatisfaction-Related Goals, Andrew B. Artis Dec 2004

A Taxonomy Of Customer Dissatisfaction-Related Coping Tactics Based On Dissatisfaction-Related Goals, Andrew B. Artis

Doctoral Dissertations

Practitioners who want to strengthen their market position and avoid greater government regulation would benefit from research that helps them to effectively resolve the problems experienced by their customers. Unfortunately, research efforts to explore, understand, and ultimately predict the responses of dissatisfied customers have been sporadic and have failed to lead to a sustained program of research. This problem is due in part because classification and taxonomical issues have not been sufficiently resolved. Without a theoretically-supported method to categorize and differentiate the various ways that customers respond to dissatisfaction, research into this phenomenon will continue to be slow and erratic. …


Errors & Omissions Insurance: The Experience Of States With Mandatory Programs For Real Estate Licensees, James E. Larsen, Joseph Coleman Dec 2004

Errors & Omissions Insurance: The Experience Of States With Mandatory Programs For Real Estate Licensees, James E. Larsen, Joseph Coleman

Finance and Financial Services Faculty Publication

Errors and omissions insurance (E&O) is a mechanism to transfer financial risk, resulting from honest mistakes or negligence committed by a service provider, from both the service provider and the consumer to an insurance company. Real estate licensees in 38 states are free to obtain this coverage if they so desire, but 12 states currently require their active licensees to have E&O. The purpose of this study is to present information that policy-makers should consider in deciding whether to implement a mandatory E&O program in Ohio. Survey data collected from the Real Estate Commission (REC) in the mandated states, 201 …


Who Survived The Titanic? A Logistic Regression Analysis, Lonnie K. Stevans, David Gleicher Dec 2004

Who Survived The Titanic? A Logistic Regression Analysis, Lonnie K. Stevans, David Gleicher

Lonnie K. Stevans

A logistic regression analysis of an extensive data set on the Titanic passengers is presented which tests the likelihood that a Titanic passenger survived the accident--based upon passenger characteristics. The main finding is that underneath the strong overt preference afforded in the rescue by the authorities to women and children over men, there was a complex class determination of survival rates among men, on the one hand, and women and children, on the other. We hypothesize that the statistical interactions of gender and class are explained by two crucial decisions made by the ship’s authorities: 1. to encourage, and perhaps …


Front Matter, Journal Of Microfinance Dec 2004

Front Matter, Journal Of Microfinance

Journal of Microfinance / ESR Review

No abstract provided.


Scoring Arrears At A Microlender In Bolivia, Mark Schreiner Dec 2004

Scoring Arrears At A Microlender In Bolivia, Mark Schreiner

Journal of Microfinance / ESR Review

Can scoring models help microlenders in poor countries as much as they have helped credit-card lenders in rich countries? This paper presents a scorecard that predicts the probability that loans from a microlender in Bolivia will have arrears of 15 days or more. Although arrears in microfinance depend on many factors difficult to include in scorecards, the paper shows that inexpensive, simple-to-collect data does have some predictive power. In micro-finance, scoring will not replace loan officers, but it can flag high-risk cases and act as a cross-check on loan officers' judgment.


Impact Of Microfinance Programs On Children's Education: Do The Gender Of The Borrower And The Delivery Model Matter?, Nathalie Holvoet Dec 2004

Impact Of Microfinance Programs On Children's Education: Do The Gender Of The Borrower And The Delivery Model Matter?, Nathalie Holvoet

Journal of Microfinance / ESR Review

This article highlights the effects particular features of microfinance programs have on childhood education. Using data from a South India household survey, the article examines how microfinance impacts schooling and literacy, how credit enters the household, and who brings it in. Regression results show that, in the case of direct bank-borrower credit delivery, it does not matter whether credit enters the household through the mother or the father. However, large differences occur when mothers obtain credit through women's groups. Analysis indicates that combined financial and social-group intermediation leads to higher educational inputs and outputs, mainly for girls. Individual interviewis with …


Microleasing: The Grameen Bank Experience, Asif Dowla Dec 2004

Microleasing: The Grameen Bank Experience, Asif Dowla

Journal of Microfinance / ESR Review

Grameen Bank was the first microfinance institution (MFI) to introduce microleasing on a large scale. This paper provides a preliminary evaluation of Grameen's leasing program. Instead of providing a full-fledged impact assessment study, we examine the terms and conditions of the leasing program and evaluate its success in terms of outreach, repayment rate, and asset ownership.Analysis of program level data shows that the program is successful in terms of outreach and repayment performance. Through the program, poor men and women have become owners of power tillers, power looms, shallow machines, cellular phones, and even computers. The success of leasing suggests …


Vol. 06 No. 2 Journal Of Microfinance, Journal Of Microfinance Dec 2004

Vol. 06 No. 2 Journal Of Microfinance, Journal Of Microfinance

Journal of Microfinance / ESR Review

No abstract provided.


Marketing Research For Volunteering: A Research Agenda, Sara Dolnicar, Melanie J. Randle Dec 2004

Marketing Research For Volunteering: A Research Agenda, Sara Dolnicar, Melanie J. Randle

Faculty of Commerce - Papers (Archive)

Contributing an estimated AUD42 billion dollars a year to the Australian economy and US150 billion dollars to the USA, volunteering has become an industry sector of major importance. It has consequently attracted significant attention among researchers of various disciplines, including marketing. Nevertheless, the industry is confronted with ongoing challenges, particularly in the area of recruitment. This article provides a review of prior marketing-related studies and identifies a number of gaps in the research, such as a limitation in the past to a priori approaches to categorising volunteers, which has offered limited insight and conflicting results. The authors recommend a more …


The Role Of Normative Political Ideology In Consumer Behavior, David Crockett, Melanie Wallendorf Dec 2004

The Role Of Normative Political Ideology In Consumer Behavior, David Crockett, Melanie Wallendorf

Faculty Publications

This study of African-American consumers living in a large racially segregated midwestern city adds to extant theory on ideology in consumer behavior by considering the role of normative political ideology in provisioning. The specific roles of traditional black liberal and black nationalist political ideologies are discussed. We conclude that normative political ideology is central to understanding shopping as an expression of social and political relations between households confronting attenuated access to goods and services, ranging from housing to food, in a setting stratified by gender, race, and class. Beyond the specifics of this demographic group and setting, we suggest contemporary …


Good Governance In Microcredit Strategy For Poverty Reduction: Focus On Western Mindanao, Philippines, Frede G. Moreno Nov 2004

Good Governance In Microcredit Strategy For Poverty Reduction: Focus On Western Mindanao, Philippines, Frede G. Moreno

Frede G Moreno

The study argues for the integration of good governance principles in developing financially viable, effective and social equity-laden microcredit strategy for the impoverished agrarian reform beneficiaries in Western Mindanao. It particularly examines the program design and implementation strategies of the Enterprise Development Credit (EDC) sub-component of the Western Mindanao Community Initiatives Project (WMCIP). The study aims to provide lessons and insights for the planning and implementation of comprehensive and integrated Official Development Assistance (ODA)-funded government programs for poverty reduction and rural development. The data and information were generated from combined descriptive and field studies covering a sample survey, group discussions, …


What Moves Which Volunteers To Donate Their Time? An Investigation Of Psychographic Heterogeneity Among Volunteers In Australia, Sara Dolnicar, Melanie J. Randle Nov 2004

What Moves Which Volunteers To Donate Their Time? An Investigation Of Psychographic Heterogeneity Among Volunteers In Australia, Sara Dolnicar, Melanie J. Randle

Faculty of Commerce - Papers (Archive)

Many local environmental volunteering organisations face difficulties attracting volunteers from specific subgroups of the community. Consequently, it is crucial to gain understanding about the variety of factors that move people to participate in environmental volunteering. Factors which might have been underestimated in the past given the rather homogeneous community groups of volunteers which are, e.g., predominantly of Anglo-Saxon origin. This study reports on an analysis of volunteering motivations based on a representative data set provided by the ABS. It reveals that volunteering motivations vary widely and illustrates possible new ways of marketing volunteering organisations in order to attract new community …


The Acculturation Of Middle Income Hispanic Households, Cecilia Maria Alvarez Nov 2004

The Acculturation Of Middle Income Hispanic Households, Cecilia Maria Alvarez

FIU Electronic Theses and Dissertations

Research on the consumer behavior of the Hispanic population has recently attracted the attention of marketing practitioners as well as researchers. This study's purpose was to develop a model and scales to examine the acculturation process of Hispanic consumers with income levels of $35,000 and above, and its effects on their consumer behavior. The proposed model defined acculturation as a bilinear and multidimensional change process, measuring consumers' selective change process in four dimensions: language preference, Hispanic identification, American identification, and familism. A national sample of 653 consumers was analyzed. The scales developed for testing the model showed good to high …


Relating Diet, Demographics And Lifestyle To Increasing U.S. Obesity Rates, Christiane Schroeter Nov 2004

Relating Diet, Demographics And Lifestyle To Increasing U.S. Obesity Rates, Christiane Schroeter

Agribusiness

Changes in the American lifestyle are putting more individuals at risk due to the declining quality of their diets. In the last 20 years, the readily available high-fat foods (e.g., "fast foods") combined with the decreased caloric requirements due to lower physical activity levels is assumed to be the major factor in the sharp rise in the prevalence of obesity. The typical away-from-home meal is less healthy than food at home, since it tends to contain more total fat and saturated fat, less calcium, fiber, and iron, and fewer servings of fruits and vegetables. Furthermore, due to the super-sizing trend …


Good Governance In Microcredit Strategy For Poverty Reduction: Focus On Western Mindanao, Philippines, Frede G. Moreno Nov 2004

Good Governance In Microcredit Strategy For Poverty Reduction: Focus On Western Mindanao, Philippines, Frede G. Moreno

Frede G Moreno

The study argues for the integration of good governance principles in developing financially viable, effective and social equity-laden microcredit strategy for the impoverished agrarian reform beneficiaries in Western Mindanao. It particularly examines the program design and implementation strategies of the Enterprise Development Credit (EDC) sub-component of the Western Mindanao Community Initiatives Project (WMCIP). The study aims to provide lessons and insights for the planning and implementation of comprehensive and integrated Official Development Assistance (ODA)-funded government programs for poverty reduction and rural development. The data and information were generated from combined descriptive and field studies covering a sample survey, group discussions, …


Organizational Politics And Multisource Feedback: An Opportunity Or A Threat?, Gary J. Greguras, John M. Ford Nov 2004

Organizational Politics And Multisource Feedback: An Opportunity Or A Threat?, Gary J. Greguras, John M. Ford

Research Collection Lee Kong Chian School Of Business

No abstract provided.


Ada News - 11/01/2004, American Dental Association, Publishing Division Nov 2004

Ada News - 11/01/2004, American Dental Association, Publishing Division

ADA News

Established in 1970 as the official newspaper of the American Dental Association, the ADA News serves practicing dentists and others allied to the dental profession in the U.S. and internationally. It is the No. 1 source of news and information about the many benefits and services the ADA delivers to members daily as well as timely information on scientific, social, political and economic developments affecting dentistry and health care.


Comparative Cost Analysis Of Crrt In Icu/Ccu Patients Undergoing Cardiovascular Surgery Vs. Other Procedures At A Texas Hospital, Tejaswi Belavadi, Alberto Coustasse, Douglas Mains, Antonio A. Rene Nov 2004

Comparative Cost Analysis Of Crrt In Icu/Ccu Patients Undergoing Cardiovascular Surgery Vs. Other Procedures At A Texas Hospital, Tejaswi Belavadi, Alberto Coustasse, Douglas Mains, Antonio A. Rene

Management Faculty Research

The purpose of this study was to conduct a comparative analysis of hospital costs incurred by patients undergoing Cardiovascular Surgery (CVS) and patients undergoing other medical procedures who received Continuous Renal Replacement Therapy (CRRT) in a teaching hospital. A total of 117 patients were identified through review of medical charts for the period of January 1999 to August 2002. Twenty one percent of them were identified having CVS. Eighty-eight percent of the CVS patients admitted to the ICU for CRRT died compared to 67% for non-CVS patients (p=0.047). Average actual costs of hospitalization were $47,225 for CVS patients and $51,724 …


National Security, Suburbanization, Technology, And The Prospect Of Renewing Civic Participation, Roger A. Lohmann Oct 2004

National Security, Suburbanization, Technology, And The Prospect Of Renewing Civic Participation, Roger A. Lohmann

Faculty & Staff Scholarship

In a series of books and articles, Robert Putnam outlined his famous "bowling alone" theses of declining civic participation, which he attributed in considerable part to television and other alternative leisure time pursuits. Putnam also acknowledged the possibility of other possible factors. This presentation identifies two such possibilities that coincide with the decline Putnam noted, - national security and suburbanization - as well as more recent and more ambiguous, technology-related factors contributing to declines in civic participation.


Ada News - 10/04/2004, American Dental Association, Publishing Division Oct 2004

Ada News - 10/04/2004, American Dental Association, Publishing Division

ADA News

Established in 1970 as the official newspaper of the American Dental Association, the ADA News serves practicing dentists and others allied to the dental profession in the U.S. and internationally. It is the No. 1 source of news and information about the many benefits and services the ADA delivers to members daily as well as timely information on scientific, social, political and economic developments affecting dentistry and health care.


Building Relationships Between Business Schools And Students: An Empirical Investigation Into Student Retention, Phani Tej Adidam, R. Prasad Bingi, Birud Sindhav Oct 2004

Building Relationships Between Business Schools And Students: An Empirical Investigation Into Student Retention, Phani Tej Adidam, R. Prasad Bingi, Birud Sindhav

Marketing and Management Faculty Publications

This study uses the relationship marketing theory of commitment and trust as a framework to investigate the issue of student retention in business schools. Structural equation modeling was used to examine relationships specified by Morgan and Hunt's (1994) theory of relationship marketing. Students' commitment to the business schools were determined by perceived benefits of attending the school, perceived similarity of values between the school and the students, and trust between the professors and the students. Commitment increased intentions to remain at the business school.


Information Media News, Vol. 34, No. 1, St. Cloud State University Oct 2004

Information Media News, Vol. 34, No. 1, St. Cloud State University

Information Media Newsletter

No abstract provided.


The Effects Of Malpractice Tort Reform On Defensive Medicine, Katherine D. Hennesy, Heather M. O'Neill Oct 2004

The Effects Of Malpractice Tort Reform On Defensive Medicine, Katherine D. Hennesy, Heather M. O'Neill

Business and Economics Faculty Publications

Positive defensive medicine occurs when physicians order additional tests or procedures primarily to avoid malpractice liability. This paper shows the degree of defensive medicine occurring across states is related to the malpractice environment in the states. As the environment changes due to malpractice tort reform, defensive medicine practices also change. This paper shows the existence of positive defensive medicine and how it adds to total health care expenditures for head trauma victims in 23 states in 2000. Moreover, given different malpractice environments across states, we witness variations in defensive medicine practices leading to differences in health care expenditures.


2004 October, Office Of Communications & Marketing, Morehead State University. Oct 2004

2004 October, Office Of Communications & Marketing, Morehead State University.

Morehead State Press Release Archive, 1961 to the Present

Morehead State University press releases for October of 2004.


Accounting Historians Notebook, 2004, Vol. 27, No. 2 (Ocotber) [Whole Issue] Oct 2004

Accounting Historians Notebook, 2004, Vol. 27, No. 2 (Ocotber) [Whole Issue]

Accounting Historians Notebook

Copyright held by: Academy of Accounting Historians


Feminising Prehistory, David Oldroyd Oct 2004

Feminising Prehistory, David Oldroyd

Accounting Historians Notebook

In a recent paper Oldroyd (2003) explored the idea, first gaining ground in the 19th century, that a time once existed in prehistory when society was universally matriarchal, and counting and calculation were the exclusive preserves of women. Despite the extreme antiquity of the subject, making proof difficult, there is some supporting evidence. The topic is noteworthy for a number of reasons, not least because it suggests an earlier place for women in the history of accounting than is usually acknowledged. In speculating that the first reckoning/accounting devices - a series of notched bone awls dating from the Upper Paleolithic …


History In Print [2004, Vol. 27, No. 2], Academy Of Accounting Historians Oct 2004

History In Print [2004, Vol. 27, No. 2], Academy Of Accounting Historians

Accounting Historians Notebook

No abstract provided.


Economic Engagement: An Avenue To Employment For Individuals With Disabilities, William Kiernan, John Halliday, Heike Boeltzig Oct 2004

Economic Engagement: An Avenue To Employment For Individuals With Disabilities, William Kiernan, John Halliday, Heike Boeltzig

All Institute for Community Inclusion Publications

The role that employment has played for persons with disabilities over the past several decades has moved from one of no engagement in the workforce to a realization that persons with disabilities can work and are interested in working. The shrinking workforce has increased employers' interest in looking at the full range of potential workers, including those previously considered unemployable. The growing economy—coupled with the declining birth rate, the increase in technology and supports for a diverse workforce, and the increasing expectation that all persons should be provided with the opportunity to work—has led to a new view of individuals …


Institute Brief: Taking The Mystery Out Of Customer Service, Heike Boeltzig, Lora Brugnaro, Cecilia Gandolfo, Amy Gelb, Karen Zimbrich, Lara Enein-Donovan, Cindy Tsui, Joy Gould Oct 2004

Institute Brief: Taking The Mystery Out Of Customer Service, Heike Boeltzig, Lora Brugnaro, Cecilia Gandolfo, Amy Gelb, Karen Zimbrich, Lara Enein-Donovan, Cindy Tsui, Joy Gould

The Institute Brief Series, Institute for Community Inclusion

With the current emphasis on universal access to employment services for all members of the community, the workforce development field needs to evaluate service delivery. A "mystery shopper" program is one of many evaluation tools available to ensure continuous quality improvement and customer satisfaction. This technique allows organizations to collect data on the experiences of One-Stop Career Center customers from the customer perspective. The brief includes a sample shopper questionnaire.