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Untangling Influence: The Effect Of Follower-Followee Comparison On Social Media Engagement, Yi Peng, Liling Lu
Untangling Influence: The Effect Of Follower-Followee Comparison On Social Media Engagement, Yi Peng, Liling Lu
Research Collection Lee Kong Chian School Of Business
Social media platforms and marketers are keen on identifying truly influential creators. Number of followers (i.e., those who follow creators) and number of followees (i.e., those who are followed by creators) serve as cues to infer creators' influence. However, a cue of creators' actual influence is under-addressed and its effect on social media engagement remains to be explored. This research fills the gap in the literature by investigating how the cue of creators' actual influence (i.e., follower-followee comparison) may affect followers' engagement behavior. The study further examines the moderation effects of media-, topic-, and creator-related factors. The present work leverages …
Introducing Business School Research And Positive Impact, Howard Thomas
Introducing Business School Research And Positive Impact, Howard Thomas
Research Collection Lee Kong Chian School Of Business
Typically, there are three main priorities, and dimensions, which interact with each other as business schools frame their visions and missions of enhancing management knowledge and producing distinctive management theories and insights. First, the processes of knowledge generation and development to produce high quality, often multi-disciplinary research outputs involving academic faculty, doctoral students and ‘tri-sector’ participants. Second, knowledge dissemination in teaching and learning activities enabling the growth of quality education at undergraduate and postgraduate levels and thus contributing to student intellectual growth and societal socio-economic development and advancement. Third, knowledge transfer through ‘tri-sector’ collaboration, engagement and practice enhancements that is …
Smart Manufacturing And Its Implications For Singapore's Smes, Thomas Menkhoff, Surianarayanan Gopalakrishnan
Smart Manufacturing And Its Implications For Singapore's Smes, Thomas Menkhoff, Surianarayanan Gopalakrishnan
Research Collection Lee Kong Chian School Of Business
While Covid-19 and the climate catastrophe continue to make headlines, local small and medium-sized enterprises (SMEs) are quietly setting the gears of Smart Manufacturing in motion with a strategic focus on digitising and automating production processes powered by "Industry 4.0" (I4.0) ready business models. A shared view among several interviewees we talked to recently in the context of an ongoing study on the impact of I4.0 on the business models of local manufacturers is that Industrial Internet-of-Things (IIoT), machine learning, visual computing, automation and digital twining are deemed of great importance for the long-term competitiveness of Singapore's manufacturing ecosystem on …
Enhancing Students’ Global Competence Through International Business Study Missions, Mark Chong, Benjamin Gan, Thomas Menkhoff
Enhancing Students’ Global Competence Through International Business Study Missions, Mark Chong, Benjamin Gan, Thomas Menkhoff
Research Collection Lee Kong Chian School Of Business
This article shares how an Asian University enhanced students’ global competence through international business study missions (BSMs). More specifically, it focuses on (i) how the design of these BSMs enabled “deep” learning beyond industry tourism and (ii) how 21st century competencies such as ‘global competence’ can be acquired through participation in short-term, faculty-led study missions.Using the case study approach, it critically analyses the learning goals and objectives, design decisions, implementation details and learning outcomes underlying three business study missions led by three instructors from the same university to the USA (New York), Germany (Berlin and Stuttgart), and South Korea (Seoul).The …
Outcomes Of An Expert Survey: Are Singapore’S Manufacturing Small And Medium Enterprises Ready To Embrace Industry 4.0, Gopalakrishnan Surianarayanan, Thomas Menkhoff
Outcomes Of An Expert Survey: Are Singapore’S Manufacturing Small And Medium Enterprises Ready To Embrace Industry 4.0, Gopalakrishnan Surianarayanan, Thomas Menkhoff
Research Collection Lee Kong Chian School Of Business
Industry 4.0 encompasses adopting opportunities from end-to-end digitalisation with connected computers and increasingly autonomous automation systems equipped with intelligent machine learning algorithms that control the robotics without much input from humans. Smart manufacturing technologies (a part of the smart industry, an extension of Industry 4.0 initiatives and implementation) involve automating various processes. It aims to connect various units in real-time while enhancing profitability by reducing costs, increasing labour productivity, and improving overall efficiency. The impetus for our paper is the assumption that the adoption of smart manufacturing technologies such as advanced robotics, cyber-physical systems, or the Internet of Things (IoT) …
Learning From Digital Failures? The Effectiveness Of Firms’ Divestiture And Management Turnover Responses To Data Breaches, Gui-Deng Say, Gurneeta Vasudeva
Learning From Digital Failures? The Effectiveness Of Firms’ Divestiture And Management Turnover Responses To Data Breaches, Gui-Deng Say, Gurneeta Vasudeva
Research Collection Lee Kong Chian School Of Business
We examine whether firms learn from digital technology failures in the form of data breach events, based on the effectiveness of their failure responses. We argue that firms experiencing such technological failures interpret them broadly as organizational problems, and undertake unrelated divestitures and top management turnover to achieve better standardization and to remove dysfunctional routines. We test our hypotheses on unrelated subsidiary divestitures and chief technology officer (CTO) turnovers undertaken by 8,760 publicly traded U.S. firms that were at risk of experiencing data breaches in- volving the loss of personally identifiable information during the period 2005–2016. We find that data …
It Won’T Be Business As Usual After Covid-19, Arnoud De Meyer
It Won’T Be Business As Usual After Covid-19, Arnoud De Meyer
Research Collection Lee Kong Chian School Of Business
As customer behaviours change, they will reshape business models in the post-coronavirus world.
Assessing The Use Of Social Media For Employee Engagement In The Singapore Military, Kevin Kok-Yew Tan, Augustine Pang
Assessing The Use Of Social Media For Employee Engagement In The Singapore Military, Kevin Kok-Yew Tan, Augustine Pang
Research Collection Lee Kong Chian School Of Business
The purpose of this paper is to assess the potential of using social media in employee engagement within the Singapore military through the theoretical lens of organizational listening, and to ascertain the implications to corporate organizational communication with the transferability of findings made possible by a common pool from which both military and corporate draw their employees. 20 interviewees with varied demographics were interviewed in this research. Findings showed that:- Text messaging and social media were common communication platforms used for employee engagement;- Employees feel proud when the organization showcases good work on social media;- Social media use must be …
Assessing The Effects Of Post-Crisis Regulatory Reforms On Liquidity In The Singapore Government Securities And Mas Bills Market, John M. Sequeira
Assessing The Effects Of Post-Crisis Regulatory Reforms On Liquidity In The Singapore Government Securities And Mas Bills Market, John M. Sequeira
Research Collection Lee Kong Chian School Of Business
The FSB initiated in 2017 an evaluation of the effects of post-crisis regulatory reforms, by developing a framework to assess whether the reforms are achieving their intended outcomes and identify any material unintended consequences. In tandem, MAS established an evaluation framework, which covers four broad impact areas, comprising FIs, financial markets, financial end-users and the broader financial landscape. Internationally, there have been particular concerns over whether post-crisis reforms may have impaired liquidity conditions in specific financial markets. We provide an assessment of the effects of the reforms on liquidity in a key market in Singapore, the SGS and MAS bills …
Future Scenarios Of The Collaborative Economy: Centrally Orchestrated, Social Bubbles Or Decentralized Autonomous?, Julia A. Fehrer, Sabine Benoit, Lerzan Aksoy, Thomas L. Baker, Simon J. Bell, Roderick J. Brodie, Malliga Marimuthu
Future Scenarios Of The Collaborative Economy: Centrally Orchestrated, Social Bubbles Or Decentralized Autonomous?, Julia A. Fehrer, Sabine Benoit, Lerzan Aksoy, Thomas L. Baker, Simon J. Bell, Roderick J. Brodie, Malliga Marimuthu
Research Collection Lee Kong Chian School Of Business
Purpose: The collaborative economy (CE), and within it, collaborative consumption (CC) has become a central element of the global economy and has substantially disrupted service markets (e.g. accommodation and individual transportation). The purpose of this paper is to explore the trends and develop future scenarios for market structures in the CE. This allows service providers and public policy makers to better prepare for potential future disruption. Design/methodology/approach: Thought experiments - theoretically grounded in population ecology (PE) - are used to extrapolate future scenarios beyond the boundaries of existing observations. Findings: The patterns suggested by PE forecast developmental trajectories of CE …
The Wider Impact Of A National Cryptocurrency, Dennis Ng, Paul Griffin
The Wider Impact Of A National Cryptocurrency, Dennis Ng, Paul Griffin
Research Collection Lee Kong Chian School Of Business
This study looks at the impact of a national cryptocurrency on the payment landscape in the midst of the rise of globalpublic cryptocurrencies and interest from central banks in a possible national cryptocurrency. The impacts are analysed for consumers, merchants, banks,payment providers, international money transfer operators and central banks.The study analyses the pros and cons for each player with an overall impactranking. There is a particular emphasis on central banks as they hold key regulatory oversight for economic and financial matters affecting a country.Whilst finding that there is an overall benefit, there are also significant risks. A sandbox approach is …
Singapore Approach To Develop And Regulate Fintech, Sai Fan Pei
Singapore Approach To Develop And Regulate Fintech, Sai Fan Pei
Research Collection Lee Kong Chian School Of Business
This paper starts with a brief introduction of the recent organizational support established by The Monetary Authority of Singapore (MAS) to promote the fast developing FinTech (financial technology) sector. Basing on its existing “balanced” approach in promoting financial development and ensuring a safe and sound financial sector, and in sync with its objective to harness technology to improve the efficiency of the financial markets, the paper elaborates on the insights of MAS' policy intent in regulating the FinTech sector. The paper then focuses on MAS' proposed “Regulatory Sandbox” – an innovative regulatory framework which helps to strike a good balance …
Utilization Of Csr To Build Organizations’ Corporate Image In Asia: Need For An Integrative Approach, Augustine Pang, May O. Lwin, Chrystal Shu-Min Ng, Ying-Kai Ong, Shannon Rose Wing-Ching Chau, Kristle Poh-Sim Yeow
Utilization Of Csr To Build Organizations’ Corporate Image In Asia: Need For An Integrative Approach, Augustine Pang, May O. Lwin, Chrystal Shu-Min Ng, Ying-Kai Ong, Shannon Rose Wing-Ching Chau, Kristle Poh-Sim Yeow
Research Collection Lee Kong Chian School Of Business
Corporate social responsibility (CSR) has been found to be a strong predictor of a favorable corporate image [Gray, 1986. Managing the corporate image: The key to public trust. London: Quorum Books]. Websites have become an essential communication platform [Dawkins, 2004. Corporate responsibility: The communication challenge. Journal of Communication Management, 9(2), 108–119]. This study aims to investigate how CSR can be used in enhancing organizational corporate image. Content analyses of 150 corporate websites of organizations in Asia headquartered in Singapore were conducted, followed by in-depth interviews with public relations (PR) practitioners to examine the motivations behind their CSR engagement. Findings showed …
Cyber-Empathic Design: A Data-Driven Framework For Product Design, Dipanjan Ghosh, Andrew Olewnik, Kemper Lewis, Junghan Kim, Arun Lakshaman
Cyber-Empathic Design: A Data-Driven Framework For Product Design, Dipanjan Ghosh, Andrew Olewnik, Kemper Lewis, Junghan Kim, Arun Lakshaman
Research Collection Lee Kong Chian School Of Business
A critical task in product design is mapping information from consumer to design space. Currently, this process largely depends on designers identifying and mapping psychological and consumer level factors to engineered attributes. In this way, current methodologies lack provision to test a designer's cognitive reasoning and could introduce bias when mapping from consumer to design space. In addition, current dominant frameworks do not include user-product interaction data in design decision making, nor do they assist designers in understanding why a consumer has a particular perception about a product. This paper proposes a framework-cyber-empathic (CE) design-where user-product interaction data are acquired …
Explicating The Information Vacuum: Stages, Intensifications, And Implications, Eugene Woon, Augustine Pang
Explicating The Information Vacuum: Stages, Intensifications, And Implications, Eugene Woon, Augustine Pang
Research Collection Lee Kong Chian School Of Business
Purpose: Information vacuums (IVs) arise from organizational failure to satisfy the stakeholders’ informational demands during crises. The purpose of this paper is to expand Pang’s (2013) study of the phenomenon of IV by investigating its nature, stages, intensifying factors and resolution. Design/methodology/approach: Print and social media data of five recent international crises with apparent IVs were analyzed. Findings: Poor crisis communications are intensifying factors that induce media hijacks and hypes, distancing, and public confusion. A four-stage model maps the phenomenon into a flow chart describing its development. IV termination begins when organizations either respond with information or provide solutions, results, …
Speaking Out & Speaking Up: Xinjiao Perspectives, Eng Fong Pang, Arnoud De Meyer
Speaking Out & Speaking Up: Xinjiao Perspectives, Eng Fong Pang, Arnoud De Meyer
Research Collection Lee Kong Chian School Of Business
Contents: A Singaporean in Xinjiang by Wong Ee Vin; Sex for Sale and Second Wives by Xue Jiarong; Singapore Families: Mixed Salad or New Rojak? by Darren Lim; Singaporean-Burmese, Burmese-Singaporean or Both? by In Jin Zaw; Foreign Workers: Seen but not Heard by Mohammad Muzhaffar & Rohith Misir; Wheel You Ride? by Khew Pei Xuan; Gaelic Kallang Roar by Kate Whyte; Gaming Virtual Reality, Seriously by Lin Junkang & Low Kai Loon; Cyber Vigilantes: Mobs or Cops? by Timothy Lim & Hermanth Kumar; Online Dating: Waiting for the Stars to Align by Alex Cherucheril & Muhammed Ismail; Tying the Knot, …
How To Revive Beauty Subscription Boxes In Asia, Shilpa Madan
How To Revive Beauty Subscription Boxes In Asia, Shilpa Madan
Research Collection Lee Kong Chian School Of Business
After being acquired by consumer goods behemoth Unilever for a whopping $1 billion, Dollar Shave Club became the indisputable poster child of the subscription economy era. So will the next Dollar Shave Club come from Asia?
Experience And Fdi Risk-Taking: A Microfoundational Reconceptualization, Peter J. Buckley, Liang Chen, L. Jeremy Clegg, Hinrich Voss
Experience And Fdi Risk-Taking: A Microfoundational Reconceptualization, Peter J. Buckley, Liang Chen, L. Jeremy Clegg, Hinrich Voss
Research Collection Lee Kong Chian School Of Business
Studies of how firms respond to host country risk have assigned explanatory primacy to organizational capability and managerial risk preference. The organization-level account is built on the premise that capability is a prerequisite for risk-taking while the individual-level account focuses on the managers' intrinsic behavioral attitude. Without integrating one with the other, the former is open to many alternative explanations while the latter remains only a source of heterogeneity. We propose that employing the microfoundations approach can address the limitations of each account and yield a fuller understanding of FDI risk-taking. Drawing upon behavioral decision theory and the concept of …
Hardcore Subcultures For Law-Abiding Citizens And Online Nationalism: Case Study On The Korean Internet Community Ilbe Jeojangso, Kyujin Shim
Research Collection Lee Kong Chian School Of Business
In general, the Internet is perceived as a liberal space in terms of major user demographics and political orientation, and Korea’s cyberspace leans toward liberals and left-wing groups (Peak, 2013). So, interesting questions arise regarding ILBE and its popularity: In a liberal-dominant cyberspace, what drives conservative netizens to the ILBE community, armed with strong racism and nationalism? What are the differences and commonalities between the ILBE community and Japanese Netto-uyo? In the chronology of Korean online communities, sporadically, netizens possessing conservative and racist traits have attempted to build conservative online communities but these have been limited, and none …
The Evolution Of Vocabularies And Its Relation To Investigation Of White-Collar Crimes: An Institutional Work Perspective, Abhijeet K. Vadera, Ruth V. Aguilera
The Evolution Of Vocabularies And Its Relation To Investigation Of White-Collar Crimes: An Institutional Work Perspective, Abhijeet K. Vadera, Ruth V. Aguilera
Research Collection Lee Kong Chian School Of Business
White-collar crimes are illegal and unethical actions by agents of an organization. In this paper, we address two related research questions concerning white-collar crime-how did the language of white-collar crime evolve? And how did this language co-evolve with the investigation of white-collar crime? Building on research on institutional work, we find that key institutional actors such as the Presidential Office are likely to use frames and adopt a particular language (i.e., the term "white-collar crime") in order to legitimize institutional practices (i.e., investigation of white-collar crimes). Conversely, less powerful actors such as the law enforcement agencies are then likely to …
Managing Digital Money: From The Editors, Mark Dodgson, David Gann, Irving Wladawsky-Berger, Naveed Sultan, Gerard George
Managing Digital Money: From The Editors, Mark Dodgson, David Gann, Irving Wladawsky-Berger, Naveed Sultan, Gerard George
Research Collection Lee Kong Chian School Of Business
Editor’s note: This editorial is part of a series written by editors and co-authored with a senior executive, thought leader, or scholar from a different field to explore new content areas and grand challenges with the goal of expanding the scope, interestingness, and relevance of the work presented in the Academy of Management Journal. The principle is to use the editorial notes as “stage setters” to open up fresh new areas of inquiry for management research. GG
Wealth Management In Singapore, Francis Koh
Wealth Management In Singapore, Francis Koh
Research Collection Lee Kong Chian School Of Business
As early as 2015, Singapore may oust Switzerland as the world’s top finance hub. But the path forward requires adjustments in the strategic direction of individual firms. Wealth management in Singapore is vibrant, growing, challenging.
Cyberloafing At The Workplace: Gain Or Drain On Work?, Vivien K. G. Lim, Don Jiaqing Chen
Cyberloafing At The Workplace: Gain Or Drain On Work?, Vivien K. G. Lim, Don Jiaqing Chen
Research Collection Lee Kong Chian School Of Business
This study examined the impact of cyberloafing on employees' emotion and work. We also examined gender differences in employees' perception towards cyberloafing. In general, respondents felt that some form of cyberloafing at work was acceptable. Men were also more likely to report that cyberloafing has a positive impact on work compared to women. As well, our findings suggest that browsing activities have a positive impact on employees' emotion while emailing activities have a negative impact. Results of our study provide useful insights for researchers and managers in understanding employees' attitudes towards cyberloafing, and how cyberloafing can result in gain or …
The Use Of Role-Player Prompts In Assessment Center Exercises, Eveline Schollaert, Filip Lievens
The Use Of Role-Player Prompts In Assessment Center Exercises, Eveline Schollaert, Filip Lievens
Research Collection Lee Kong Chian School Of Business
So far, a substantial amount of assessment center (AC) studies have aimed to improve the quality of the AC method by focusing on the assessors. However, systematic studies about the role-player in AC exercises are nonexistent. This is surprising as the role-player might serve as a key figure for consistently evoking job-relevant behavior across candidates. Therefore, this study focused on the 'role' of role-players in ACs. We examined the effects of instructing role-players to use prompts among 233 candidates. Results suggest that role-players are able to use prompts and that their negative impact on candidates' reactions is negligible. In addition, …
Competition, Competitiveness And 'Created' Competitive Advantages: Re-Positioning The Singapore 'Advantage' In China, India, Vietnam And Indonesia, Caroline Yeoh
Research Collection Lee Kong Chian School Of Business
No abstract provided.
Selective Intervention And Economic Re-Engineering: Lessons Form Singapore's Parks In Indonesia And India, Caroline Yeoh, Siang Yeung Wong
Selective Intervention And Economic Re-Engineering: Lessons Form Singapore's Parks In Indonesia And India, Caroline Yeoh, Siang Yeung Wong
Research Collection Lee Kong Chian School Of Business
No abstract provided.
Extending Economic Boundaries: A Note On Singapore's Gambit In Indonesia And India, Caroline Yeoh, Siang Yeung Wong
Extending Economic Boundaries: A Note On Singapore's Gambit In Indonesia And India, Caroline Yeoh, Siang Yeung Wong
Research Collection Lee Kong Chian School Of Business
No abstract provided.
A Trust-Based Consumer Decision-Making Model In Electronic Commerce: The Role Of Trust, Perceived Risk, And Their Antecedents, Dan J. Kim, Donald L. Ferrin, H. Raghav Rao
A Trust-Based Consumer Decision-Making Model In Electronic Commerce: The Role Of Trust, Perceived Risk, And Their Antecedents, Dan J. Kim, Donald L. Ferrin, H. Raghav Rao
Research Collection Lee Kong Chian School Of Business
Are trust and risk important in consumers' electronic commerce purchasing decisions? What are the antecedents of trust and risk in this context? How do trust and risk affect an Internet consumer's purchasing decision? To answer these questions, we i) develop a theoretical framework describing the trust-based decision-making process a consumer uses when making a purchase from a given site, ii) test the proposed model using a Structural Equation Modeling technique on Internet consumer purchasing behavior data collected via a Web survey, and iii) consider the implications of the model. The results of the study show that Internet consumers' trust and …
Singapore's Regionalization Blueprint: A Case For Transnational State Enterprise Networks?, Caroline Yeoh, Victor Sim, Louisa Zhang
Singapore's Regionalization Blueprint: A Case For Transnational State Enterprise Networks?, Caroline Yeoh, Victor Sim, Louisa Zhang
Research Collection Lee Kong Chian School Of Business
No abstract provided.
Extending Economic Boundaries And Exporting Expertise: New Evidence On Singapore's Gambit In Indonesia, Vietnam And India, Caroline Yeoh, Siang Yeung Wong
Extending Economic Boundaries And Exporting Expertise: New Evidence On Singapore's Gambit In Indonesia, Vietnam And India, Caroline Yeoh, Siang Yeung Wong
Research Collection Lee Kong Chian School Of Business
Singapore's regionalization stratagem led to the establishment of industrial parks in China, India and several South-East Asian countries. The strategic intent behind these overseas projects was twofold: exporting Singapore's competencies such as management know-how, technological capabilities and corrupt-free administration to regions where such positive factors were lacking and secondly, exploiting comparative advantages that each region had to offer. This paper 1 revisits Singapore's flagship projects in Indonesia, Vietnam and India. Evidence from on-site surveys and interviews are presented. This paper contends that progress in these privileged investment zones remains stymied by particular dependencies and challenges in the host environments.