Digital Commons Network^™

Development Of Modeling Tools To Determine The Effects Of Customer Diversification On Customer Lifetime Value Volatility In Higher Education, Oscar Neal

Dissertations

As societies become increasingly global the competition for customers continues to increase. In competitive markets, it is important to identify a process to acquire and retain the most profitable customers. To discriminate customers, it is important to understand the value different customers bring to an organization. Much research has been done modeling customer value using customer lifetime value, however, there is limited research on the effect current customer diversity has on future customer lifetime value of future customer portfolios.

In this dissertation, a Lifetime Value Model considering the interaction between customer diversity, revenue management, and customer lifetime value in an …

Comparing Online And Traditional Interview Techniques: A Qualitative Study Of The Experiences Of Researchers And Participants In The Malaysian Context, Diyana Kamarudin

Dissertations

The study employed an innovative simulation of interview conditions using both face-to-face and online techniques that facilitated both emic and etic perspectives. The dissertation utilized both micro and a macro levels of study. At the micro level, 10 researcher participants interviewed 30 parent participants utilizing two different interview techniques: online face-to-face interviews via Skype, and traditional face-to-face interview. The interviews focused on parental mediation on children’s television habits. At the macro level the researcher coordinated the study and conducted interviews with the researcher participants, after they completed their own interviews in the simulation. Both online and face-to-face interviews were video …

Connecting The Disciplinary Dots: Faculty Attitudes Toward The Professionalization Of Web Development, Kathleen Mary Kalata

Dissertations

Professionalization offers rewards such as prestige, financial benefits and autonomy. Fields such as nursing and social work have undergone the professionalization process. This exploratory study examined faculty attitudes regarding the professionalization of web development as defined by the Hall model of professionalism. The purpose of the study was to understand how faculty view web development as a profession. Based on the Hall’s Professionalism Scale (1968) and modified survey by Snizek (1972), the Web Development Professionalism Inventory (WDPI) was used to explore faculty attitudes toward professionalization.

This study surveyed faculty about their views on the structural and attitudinal components of web …

From Altruism To Investment: Venture Philanthropy And Its Impact On Shared Governance At Liberal Arts Colleges, Joshua D. Merchant

Dissertations

Competition for philanthropic dollars has escalated in recent years, particularly in higher education. A new type of charitable giving – venture philanthropy – has emerged and is impacting both educational policy and practice. Venture philanthropy involves donors using business models, championed practices of venture capitalists, and decision making procedures to drive their philanthropy and ongoing engagement with organizations they support.

Venture philanthropy has the potential to improve the financial vitality of colleges and universities. However, it also poses significant questions to the academy as more colleges and universities engage with donors who embrace its tenets. The primary research question seeks …

The Role Of Experiential Learning In Nurturing Management Competenciesin Hospitality And Tourism Management Students: Perceptions From Students, Facultyand Industry Professionals, Kristen Jack

Dissertations

Previous research has revealed that industry professionals and educators in the field of Hospitality and Tourism Management (HTM) agree that classroom theory and experience in the field are essential components of undergraduate HTM education. Yet there is some disagreement on internship hour requirements, and limited data on actual outcomes. This study therefore examines the perceptions of students and industry professionals as to the extent HTM undergraduate students actually develop key management competencies while participating in experiential learning components. In addition, it captures the views of university faculty and hospitality industry professionals who work with these students regarding essential competencies and …

Paths To Upper Level Positions In Public Relations, Patrick J. Bishop

Dissertations

Preparation for a career in the field of public relations (PR) is based on a set of unique core competencies typically found in liberal arts. Though PR professionals rarely gain business degrees, they acquire knowledge, skills, perspectives, and strategies wellsuited to executive-level positions in business. Additionally, managerial positions in PR offer greater potential for influence than task-oriented roles with limited strategic opportunity.

This study examines the advancement of PR practitioners into upper-level management positions in business. The purpose of this research is to identify factors and behaviors that contribute to, or hinder, PR professional’s attainment of top-management positions. This study …

Qualitative Inquiry Of Biased And Exemplary Practices Of White Supervisors In Multicultural Supervision, Brian D. Paul

Dissertations

No abstract provided.

An Exploratory Study Of Michigan Grantmaker Attributes And Competencies, Lisa R. Wyatt Knowlton

Dissertations

Foundation trustees and professional staff are giving greater attention to issues of accountability and return on investment, while voices of those with significant experience in the private sector inquire with increasing frequency and vigor about the organizational performance of foundations. For these reasons there must be renewed attention on the competencies and attributes of grantmaking practitioners. This study is a self-assessment by grantmakers based on the construct of Emotional Intelligence (Goleman, 1995) as well as competency studies in organizational management and leadership.

In association with the Council of Michigan Foundations, grantmakers associated with foundations holding in excess of $1 million …

The Relationship Of Saudi Managers’ Characteristics And Their Support Of The Transfer Of Training To The Workplace, Khalid M. Alhazmi

Dissertations

Many HRD professionals have pointed out that one of the most important elements for transfer of training to the workplace is management support. However, there is little discussion concerning management characteristics that support the transfer of training to the workplace. The purpose of this study was to investigate management characteristics that inhibit or promote the transfer of training to the workplace and to provide information regarding those characteristics to companies.

This study focused on one main question: Do management characteristics have an effect on management support of the transfer of training to the workplace? To answer this question, a study …

Lobbying In The Nonprofit Sector: A Study Of Practice And Values, Larry A. Buzas

Dissertations

Executive directors of nonprofit organizations were interviewed to determine their lobbying practices. Direct lobbying and grassroots lobbying, as defined by P. A. 94-455 were studied. Independent variables include: (a) formal organizational support, (b) organizational affiliation, (c) organizational characteristics, and (d) the executive directors' perceptions and demographic characteristics.

Data were collected during semi-standardized interviews. A random sample of 50 executive directors of nonprofit organizations in Michigan was selected. The research shows that executive directors of nonprofit organizations do lobby policy makers at the local, state, and federal levels using the following techniques: (a) face-to-face visits, individually or with coalitions, including providing …