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Explaining Intention To Use An Information Technology Innovation: An Empirical Comparison Of The Perceived Characteristics Of Innovating And Technology Acceptance Models, Sam Jebeile, Robert Reeve
Explaining Intention To Use An Information Technology Innovation: An Empirical Comparison Of The Perceived Characteristics Of Innovating And Technology Acceptance Models, Sam Jebeile, Robert Reeve
Faculty of Business - Papers (Archive)
This study examines the issue of technology acceptance in a multi-campus secondary college in Sydney, Australia. Seventy-five teachers across two campuses were surveyed as to their perceptions regarding technology acceptance. Regression analysis was used to compare the explanatory power of the perceived characteristics of innovating model (PCIM), and the technology acceptance model (TAM). Both models explained a substantial amount of variation in technology acceptance. However, our findings suggest that it is preferable to use the PCIM, rather than the TAM, to explain intention to use an information technology innovation. Implications for both future research and practice are discussed.
Call Centres And The Quality Of Work Life: A Public/Private Sector Comparison, Zeenobiyah N. Hannif
Call Centres And The Quality Of Work Life: A Public/Private Sector Comparison, Zeenobiyah N. Hannif
Faculty of Commerce - Papers (Archive)
The quality of work life is a traditionally under-researched area where call centres (CC) are concerned. Similarly, much of the existing call centre research is based on the private sector despite the public sector emerging as a large user of CC operations. This paper is based on empirical research conducted in two Australian CC’s to explore whether and how the quality of work life varies between the two sectors. Findings relating to three quality of work life elements are reported: job content, working hours & work-life balance, and managerial/supervisory style and strategies. Public sector call centre Govtcall emerges as being …
Explaining Intention To Use An Information Technology Innovation: An Empirical Comparison Of The Perceived Characteristics Of Innovating And Technology Acceptance, Sam Jebeile, Robert Reeve
Explaining Intention To Use An Information Technology Innovation: An Empirical Comparison Of The Perceived Characteristics Of Innovating And Technology Acceptance, Sam Jebeile, Robert Reeve
Faculty of Business - Papers (Archive)
This study examines the issue of technology acceptance in a multi-campus secondary college in Sydney, Australia. Seventy-five teachers across two campuses were surveyed as to their perceptions regarding technology acceptance. Regression analysis was used to compare the explanatory power of the perceived characteristics of innovating model (PCIM), and the technology acceptance model (TAM). Both models explained a substantial amount of variation in technology acceptance. However, our findings suggest that it is preferable to use the PCIM, rather than the TAM, to explain intention to use an information technology innovation. Implications for both future research and practice are discussed.