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The Impact Of Soft Skills Training On Guest Satisfaction In The Hospitality Industry, Lawrie Colaco Mr

Culminating Experience Projects

The hospitality industry has become immensely fast-paced, and prioritizing guest satisfaction levels has been one of the main objectives. While hard skills such as technical expertise and operational proficiency are important aspects which are required by the hospitality staff, soft skills also play a pretty significant role. Soft skills enable the staff to be adaptive and communicative, it raises their empathy levels and teaches them to control their emotions and perform under stressful working environments. The importance of soft skills in this sector cannot be overemphasized, not only does this help with harbouring a positive attitude among the employees but …

Assessing The Impact Of Human Resource Management (Hrm) Practices On Organizational Commitment: An Examination Of The Role Of Temporal Focus, Monty Clint Taylor

Theses, Dissertations and Capstones

This study explores how organizational commitment is associated with employee satisfaction regarding the human resource management (HRM) practices of training/development and compensation. Drawing on Affective Events Theory (AET), this research also examines the role of past temporal focus as a moderating variable of the proposed relationships. During times of historically low unemployment rates below 4% in the United States (U.S. Bureau of Labor Statistics, 2024), organizations face major challenges in hiring and retaining employees to fill existing job vacancies (Conklin, 2022). Overall organizational stability (i.e., productivity and financial capabilities) is maintained when skilled employees are successfully recruited and trained as …

Impact Of Training On Employee Motivation And Performance In The Sports Industry, Alyssa Macur

Honors College Theses

This study explores the crucial relationship between employee training and its influence on motivation and performance within the sports industry, focusing on insights from Athletic Directors within the Pace University Athletic Department. Through three comprehensive, in-depth interviews with these key stakeholders, the study aims to discern the effects of targeted, effective training and clear goal setting on employee motivation and performance outcomes. The insights gathered from the Athletics Directors at Pace University reveal a strong correlation between well-designed, efficient training programs and heightened motivation. When training initiatives are aligned with clear objectives and goals, employees exhibit increased levels of enthusiasm, …

Sport Facilities Planning, Design, Operation, And Management Trends: An Introduction To The Special Issue, Jeffrey Petersen, Lawrence W. Judge

Journal of Applied Sport Management

The focus of this special issue is to grow the existing academic literature on sport facilities. This is done by presenting a variety of perspectives from established and emerging scholars in the field. The aim of this special issues aligns with the mission of the Journal of Applied Sport Management, which is to publish research and conceptual contributions that bridge the gap between scholarly work and professional practice in sport business. In all, the special issue includes five thought-provoking pieces contributed by 12 authors as well as a practitioner interview with Earl Santee, one of the most acclaimed sport …

Evaluating Strategic Leadership Development Programs, Felicia Littlejohn

Instructional Design Capstones Collection

Companies that lack an in-depth understanding of leadership development program evaluation may invest in a program that achieves suboptimal results. However, there is no generally prescribed framework for the evaluation of leadership development programs. Thus, the purpose of this action research paper is to provide the basis for vetting leadership development programs based on their organizational fit and investment value, training methodologies, workplace development approaches, coaching and development support, and targeted business outcomes.

Preparing Uk Students For The Workplace: The Acceptability Of A Gamified Cybersecurity Training, Oliver J. Mason, Siobhan Collman, Stella Kazamia, Ioana Boureanu

Journal of Cybersecurity Education, Research and Practice

This pilot study aims to assess the acceptability of Open University’s training platform called Gamified Intelligent Cyber Aptitude and Skills Training course (GICAST), as a means of improving cybersecurity knowledge, attitudes, and behaviours in undergraduate students using both quantitative and qualitative methods. A mixed-methods, pre-post experimental design was employed. 43 self-selected participants were recruited via an online register and posters at the university (excluding IT related courses). Participants completed the Human Aspects of Information Security Questionnaire (HAIS-Q) and Fear of Missing Out (FoMO) Scale. They then completed all games and quizzes in the GICAST course before repeating the HAIS-Q and …

Dynamics Of Employee Motivation And Employee Performance In Banking Sector, Muhammad Shoaib Hassan

Business Review

Employee motivation in banking has become one of the most considerable issues as every firm wants to make optimistic usage of their available human resources motivating them to achieve boosted performance. The study aimed to investigate the employee motivation dynamics in Pakistan conventional banking sector for employee performance circulating an adopted questionnaire online, considering 180 respondents as the sample size using a convenience probability sampling technique with a valid response rate of 78.89%. The findings employing SEM analysis using Smart PLS3 revealed a positive impact of employee motivation training and intrinsic rewards on the performance of bank employees. Furthermore, the …

How Effective Are Seta Programs Anyway: Learning And Forgetting In Security Awareness Training, David Sikolia, David Biros, Tianjian Zhang

Journal of Cybersecurity Education, Research and Practice

Prevalent security threats caused by human errors necessitate security education, training, and awareness (SETA) programs in organizations. Despite strong theoretical foundations in behavioral cybersecurity, field evidence on the effectiveness of SETA programs in mitigating actual threats is scarce. Specifically, with a broad range of cybersecurity knowledge crammed into in a single SETA session, it is unclear how effective different types of knowledge are in mitigating human errors in a longitudinal setting. his study investigates how knowledge gained through SETA programs affects human errors in cybersecurity to fill the longitudinal void. In a baseline experiment, we establish that SETA programs reduce …

A Comparative Study On Contract-Based And Coproduction-Based Entrepreneurship Training Programs: A Study Case Of Jakarta Province, Fazlur Rahman Hassan, Muhammad Rizqy Anandhika, Maulana Fajrul Izzi

BISNIS & BIROKRASI: Jurnal Ilmu Administrasi dan Organisasi

Training is essential to guide and equip SMEs with the necessary skill sets to adapt to the disruption of the COVID-19 pandemic. The budget limitation urged DKI Jakarta Provincial Government (DJPG) to change their conventional training program for SMEs and arrange an IT-based platform enabling all city entities, including private and non-private sectors, to participate in a coproduction scheme. This study employed the performance outcomes framework to examine the impacts of coproduction in entrepreneurship training for SMEs by comparing contract-based and coproduction-based training conducted by DJPG, including the impacts on the deliverables and budget. The results indicate that overall, coproduction-based …

Literature Review On Training And Development In Work Setting, Abdul Rahman Beydoun, Rima F. Saleh

BAU Journal - Society, Culture and Human Behavior

This study reviews the existing literature in training and development, which considered as essential practices in Human Resource Management (HRM); moreover, they constitute a necessary investment and a significant component of the organizations’ budgets. Training and development help organizations to accomplish competitive advantage, they are a must to go along with innovation and global issues, and most importantly, they work constantly as the organization is performing. This literature review focuses on the current knowledge about the determining factor and the importance of training and development in HR management in specific and in organizations in general. Furthermore, this paper aims to …

Impact Of The Skill Shortage On The Construction Supply Chain Performance In Australia, Ming Juan Ding, Ferry Jie, Sommala Sisombat, Bala S. Bandlamudi

Research outputs 2022 to 2026

The purpose of this paper is to investigate how the skill shortage impacts the performance of the construction supply chain in Australia. The study has adopted a quantitative research method. The quantitative data were collected by conducting a survey of employees who work in construction companies in Australia. A regression analysis was used to analyze the data from 113 respondents. The findings of the study reveal that the construction sector in Australia has high labour costs, but workers are still thinking they are not getting paid enough and cannot invest more in themselves to improve their skills. There is a …

Effect Of Nascent Entrepreneurs' Training On Their Stress: The Role Of Gender And Participants' Interaction, Etienne St-Jean, Maripier Tremblay, Franck Barès, Monica Simionato

New England Journal of Entrepreneurship

Purpose: A career in entrepreneurship is stressful, especially during the start-up phase. Training programs for these nascent entrepreneurs are designed to improve entrepreneurial competencies and, more generally to generate learnings. Although learning outcomes can reduce stress, the conditions under which this can happen are not fully understood. The study looks particularly at the effect of learning, interaction with other participants and gender.

Design/methodology/approach: A six-month three-wave longitudinal study of 120 nascent entrepreneurs has been conducted to investigate the before-and-after effects of training on stress reduction. The training is specially designed to develop competencies, share knowledge about business creation and support …

Employee Development And Workforce Engagement In A Behavioral Health Organization, Lakisha R, Brimage

Walden Dissertations and Doctoral Studies

Ongoing training at the targeted behavioral health organization is necessary to improve employee knowledge, skills, and abilities to drive engagement and overall organizational performance. The purpose of this case study was to determine what leadership practices and strategies are currently in place and what training modules improve employee development for the purpose of improving workforce engagement. The Baldrige Excellence Framework was used to guide the qualitative case study of the nonprofit organization, which provides social services to low-income families in the United States. Data sources included semistructured interviews with two behavioral health leaders at the organization and reviews of organizational …

Employee Development And Workforce Engagement In A Behavioral Health Organization, Lakisha R, Brimage

Walden Dissertations and Doctoral Studies

Ongoing training at the targeted behavioral health organization is necessary to improve employee knowledge, skills, and abilities to drive engagement and overall organizational performance. The purpose of this case study was to determine what leadership practices and strategies are currently in place and what training modules improve employee development for the purpose of improving workforce engagement. The Baldrige Excellence Framework was used to guide the qualitative case study of the nonprofit organization, which provides social services to low-income families in the United States. Data sources included semistructured interviews with two behavioral health leaders at the organization and reviews of organizational …

Strategies For Developing Effective Teams Within Small Businesses, Jennifer Holly Wolfson

Walden Dissertations and Doctoral Studies

Due to the prominence of building larger teams, some small businesses lack strategies to create effective teams for improving organizational performance. Small business managers yearn to instill team development strategies because they could produce a team that will use their abilities to enhance organizational performance. Grounded in Tuckman’s group development theory, the purpose of this qualitative multiple case study was to explore strategies small business managers use to create effective teams for improving organizational performance. The participants were three managers from three small businesses who created effective teams. Data were collected using semistructured interviews and reviewing manuals, protocols, and training …

Strategies For Developing Effective Teams Within Small Businesses, Jennifer Holly Wolfson

Walden Dissertations and Doctoral Studies

Due to the prominence of building larger teams, some small businesses lack strategies to create effective teams for improving organizational performance. Small business managers yearn to instill team development strategies because they could produce a team that will use their abilities to enhance organizational performance. Grounded in Tuckman’s group development theory, the purpose of this qualitative multiple case study was to explore strategies small business managers use to create effective teams for improving organizational performance. The participants were three managers from three small businesses who created effective teams. Data were collected using semistructured interviews and reviewing manuals, protocols, and training …

Professional Staffing Small Business Strategies For Reducing Voluntary Employee, Gwendolyn L. Johnson

Walden Dissertations and Doctoral Studies

Some small business owners need help reducing voluntary employee turnover, often putting the business at risk for performance failure. Grounded in Herzberg’s two-factor theory, the purpose of this qualitative single case study was to explore strategies professional staffing small business owners used to decrease voluntary employee turnover. The participants were five professional staffing small business leaders in the Washington, D.C., area with successful strategies to retain talented employees. Data were collected through semistructured interviews and analyzed using Yin’s five-step process. Three themes emerged: (a) employee recognition, (b) communication, and (c) advancement and training. A key recommendation for small business owners …

Professional Staffing Small Business Strategies For Reducing Voluntary Employee, Gwendolyn L. Johnson

Walden Dissertations and Doctoral Studies

Some small business owners need help reducing voluntary employee turnover, often putting the business at risk for performance failure. Grounded in Herzberg’s two-factor theory, the purpose of this qualitative single case study was to explore strategies professional staffing small business owners used to decrease voluntary employee turnover. The participants were five professional staffing small business leaders in the Washington, D.C., area with successful strategies to retain talented employees. Data were collected through semistructured interviews and analyzed using Yin’s five-step process. Three themes emerged: (a) employee recognition, (b) communication, and (c) advancement and training. A key recommendation for small business owners …

University Faculty Perceptions Of Mandatory Online Training As Related To Training Self-Efficacy, Motivation, And Utility, Tori Austin

Graduate Research Theses & Dissertations

Organizations spend millions of dollars training employees in ways to improve their skills –recently through mandatory professional development delivered virtually or through online asynchronous platforms. This research investigated how social exchange theory and self-efficacy theory inform faculty participants’ motivation to transfer such knowledge and skills from mandatory online trainings into their workplace practices. Faculty who had attended mandatory online training were asked to complete a 25-item survey about their motivation to transfer information from the training into their workplace practice as well as their perceived utility of training and their training self-efficacy. This study examined the extent to which motivation …

How Do Cooperatives Enable Empowerment Among Rural Women? Evidence From The Municipality Of Cavinti, Laguna, Maria Theresa M. Castro-Bernardo, Liezel S. Cruz

Journal of Economics, Management and Agricultural Development

The persistent gender issues and their implications for sustainable development have led to several strategic yet collective schemes, such as the cooperatives, promising to contribute to (women) empowerment and social equality. Guided by Kabeer’s conceptual framework, this study analyzes the role of cooperative membership in promoting empowerment among its female coop-members in Cavinti, Laguna. Primary and secondary sources of data were used and analyzed using descriptive statistics and correlation analysis. The result indicates that cooperatives play a critical role in empowering women by providing new and/or improved knowledge and skills through capacity-building training necessary to make informed decisions, thus strengthening …

Training Transfer, Sarah Stepanek, Megan Paul

Umbrella Summaries

What is training transfer? Training transfer is formally defined as “the degree to which trainees effectively apply the knowledge, skills, and attitudes gained in a training context to the job” (Baldwin & Ford, 1988, p. 63). Training transfer has been conceptualized based on three main factors, which are detailed further below. ► Maintenance versus generalization: Maintenance consists of the degree to which knowledge, skills, and abilities (KSAs) from the learning environment are able to persist over time, whereas generalization consists of being able to take KSAs acquired from a learning environment and apply them to situations or settings that are …

Methods For Teaching Mindfulness Within The Workplace, Gerrel March

UNLV Theses, Dissertations, Professional Papers, and Capstones

Over the past few years, the world has been shaken by the COVID-19 pandemic and technological advancements that have contributed towards work-life imbalances. Now more than ever, organizations are focusing on improving mental health and well-being. This understanding holds value towards the hospitality industry as employee wellbeing has a direct link towards consumer experience. Considering the nature of the business, employees endure distress resulting from emotional labor, long work hours, etc, understanding how organizations can improve well-being is critical. This paper attempts to make significant contribution towards understanding both individual and organizational outcomes of mindfulness, best practices, and potential limitations …

Policing For Peace: Training For A 21st Century Police Force, Kate M. Den Houter, Margaret E. Brooks

Personnel Assessment and Decisions

We review the present state of research on police training in the United States, highlighting gaps in the literature, and limitations of trainings in use by local policing agencies. We focus on training content relevant to the volatile situations that are at the center of controversy, we evaluate content areas that focus on successfully navigating real-time, unpredictable, and potentially dangerous interactions, and discuss training needs in these areas. We suggest that one common response to the issue of bias—implicit bias training—lacks evidence of efficacy. Accordingly, we recommend alternative training content to address bias and discrimination. Finally, we call attention to …

An Overview Of Tour-Guide Training Literature In Türkiye, Nazım Çokişler

International Journal of Tour Guiding Research

The discussion of tour-guide training, which started in the 1990s in Türkiye has been taken up in the associated literature more than in any other country. No studies were previously carried out, however, to place the nearly-30-year-prolonged discussions in a historical framework and evaluate them. Yet, understanding the evolution of such training-related discussions has the potential to lead to remarkably useful information for future analyses of the subject. The purpose of the present research is to provide an overall evaluation of the literature about tourguide training in Türkiye. To this end, the literature was reviewed, and the issues addressed as …

November 2022 Human Resources Connection, Georgia Southern University

Georgia Southern University Human Resources Newsletters

• Make a Difference in Georgia

• NOVEMBER Fire Safety Tips!

• R E C R U I T I N G S E L F S E R V I C E T R A I N I N G

• St. Joseph’s/Candler Mobile Mammography Unit is Coming to YOU!

• Upcoming USG Well-Being Events

• Class C Operator/ WEX Card Training Update

• Tap Deadline!

Reconceptualizing Informal Learning In An Online Learning Environment, Silvia Clark

Theses and Dissertations

In 2020, many organizations moved their formal training programs to an online learning context due to COVID-19. Informal learning, which refers to activities that are self-guided and occur independently outside of formal learning contexts has gained significant interest among researchers and practitioners in the past two decades as it has been identified as the primary type of learning in today's organizations. Despite the increasing interest in informal learning, no attempt has been made to examine and understand informal learning in an online learning environment.

This dissertation provides an integrative review of prior work on formal and informal learning in online …

The Antecedents And Consequences Of Individual Adaptive Performance: A Systematic Literature Study, Widya Nandini, Aurik Gustomo, Dedy Sushandoyo

BISNIS & BIROKRASI: Jurnal Ilmu Administrasi dan Organisasi

The emergence of industry 4.0 and the dynamic changes in the market have urged organizations to be more agile. An organization demands that its employees have a high adaptive performance to be agile. Existing research on individual adaptive performance, however, emerges from various contexts, including the context of an employee’s develop-ment process and organizational capabilities. Thus, a systematic literature study to identify the topics addressed in the existing studies and the research gap as the foundation for future research direction is scarce and needed. This study analyzes fifty-nine highly relevant papers based on the topics and research approaches/methods. From the …

The Impact Of Agile Project Management On Productivity In It Projects, Kristin A. Seeton

Doctoral Dissertations and Projects

Agile project management is considered an enabler for increased productivity over traditional project management frameworks because Agile helps the team remain focused and transparent, fostering collaboration, communication, and accountability. The methodology relies on self-organized and frequently geographically disbursed teams. This approach encourages creativity and innovation, increases the pace of development, enables flexibility in response to changing requirements, and promotes customer satisfaction. However, implementing Agile methodologies requires a philosophical change in management’s approach. Adapting to an Agile organization requires understanding the differences in methods and the impact of the changes on the working culture. The engagement of remote team members by …

Employee Perception On Training: A Comparative Study Of Manufacturing And Service Sector, Tripti Singh, Shefali Nandan, Ankit Singh

Management Dynamics

Competitive Industrial Organizations have realized the potential of training and development needs of employees for Human Resource value creation. However the employees perspective differ across manufacturing and service sector in India. The objective of the study is to do a comparative study of manufacturing and service sector in India with respect to employees 'perception of the training program regarding: its design, quality ofthe programme and its functions and role at various levels. An exploratory research is carried out on selected organizations amongst employees in both manufacturing and service organizations. It may be stated that in both manufacturing and services sector, …

Monitoring Of The State Of Speed And Strength Training Of Highly Qualified Handball Players In The Training Process, Alisher Odilovich Abdalimov

Eurasian Journal of Sport Science

Purpose: to determine the attitude of coaches and athletes to the selection of training tools for effective improvement of speed and strength training of highly qualified handball players.

Methods: In order to solve the tasks, set in order to monitor the state of speed and strength training of highly qualified handball players in the training process, we used the questionnaire method.

Results: According to the results of the survey, it was revealed that many coaches do not have enough scientific and theoretical information about the development of speed and strength training. The process of improving the coach's activity is endless, …