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Leadership In Social Service Non-Profit Organizations: An Interpreative Phenomenlogical Analysis Of Executive Leadership High Attrition Levels And Proposals For Change, Stephanie Fredericka Wanza

Theses and Dissertations

The purpose of this study is to address how leaders who are employed at non-profit organizations can utilize change management frameworks, leadership style, strategic planning and organizational best practices to reduce attrition levels at their organizations. The focus of this study is three-fold: a) to understand why high attrition takes place at non-profits; identify what change model/s, types of leadership styles and best practices can be effective in reducing leader attrition, b) explore the development of a leadership framework by understanding how to manage change at nonprofits through the Carnall (1986), Shields (1999) and Cummings and Worley (2009) change management …

An Examination Of Contemporary Fundraising Trends And Support For A Sustainable Shift To Full-Cost Funding, Alison Scott

Master's Projects and Capstones

For decades, nonprofit organizations have faced immense challenges securing adequate funding that will not only run their programs, but cover all operational and overhead costs. Traditional funding models often restrict funds to specific projects or services, leaving nonprofits with financial instability, and potentially hindering their ability to fully deliver on their missions. Recently, there has been a shift in the philanthropic landscape that challenges these more restrictive fundraising models. As this conversation has grown, the concept of “Full Cost Funding” has gained traction, which calls for a more comprehensive funding approach that covers the full costs of running an organization, …

Accountng Analysis Of A Goodwill Industries International, Elizabeth Howard

Theses/Capstones/Creative Projects

Goodwill Industries International has clean financial health. They are liquid after COVID but plan to invest in different services directed at digital skills. They have no long-term debt, which frees up cash for services and can be considered a strength. Weaknesses in the financials directly attributable to COVID were: a cancellation of 2 million dollars’ worth of pledges in 2020, a decrease of 40 million dollars of program expense over two years, and a drop in investment return to 2.88%. Program expense ratio and Fund-Raising ratio are excellent at 91% and 2.2% respectively in 2021. Weaknesses I find are mostly …

Developing The Nonprofit Theatre: Building A Foundation For The Emerging Theatre Company, Kelsey Mcmillan

Electronic Theses and Dissertations

This paper aims to guide entrepreneurial theatre artists in beginning a nonprofit theatre arts venture. It will provide an in-depth analysis of the foundations required to begin a nonprofit theatre organization and analyze the need for expanding upon traditional structures and styles. Incorporating evidence and research from relevant literature, coursework, and market data as well as analysis of a strategic plan for The Common Theatre Company, this paper finds that non-profit theatre companies can be positively served by developing unique products and services and a nontraditional governance model as an extension of the foundational needs of a nonprofit organization. The …

An Imc Approach To Building Trust Among Nonprofit Donors, Catherine A. Romaine

Honors Theses

This thesis explores the role of a holistic Integrated Marketing Communications strategy within the nonprofit sector. The research aims to identify the effectiveness of different marketing communication tactics in soliciting donations for nonprofit organizations. It examines the influences and motivations of donors when choosing one organization over another for their monetary contributions. The thesis investigates the impact of specific integrated marketing strategies in building and maintaining relationships with different stakeholders such as donors, volunteers, and employees.

Through a literature review of successful nonprofits and missteps within the sector, this thesis identifies various factors that contribute to nonprofit marketing success, including …

Perceptions Of Creative Leadership In Multigenerational Nonprofit Private Education Teams, Rashad L. Burden

PhD in Organizational Leadership

The challenges that are encountered in private schools are in constant flux. Teachers and administrators are tasked with leading and guiding future generations in tumultuous times. A leader’s creativity has a significant influence on the diverse teams that are engaging school-age children. Creative leadership is lacking in academic research in comparison to more established leadership theories. The lack of research is excessively apparent in the multigenerational nonprofit private education sector. In this qualitative study, two Seventh-Day Adventist private school educational teams in southeastern California were engaged in focus group interviews. The purpose of this study was to examine the influence …

Strategies To Increase Membership In A Canadian Nonprofit Protecting Rights And Benefits Of Retired Military Personnel, Bruce Requa

Walden Dissertations and Doctoral Studies

Nonprofit organization leaders with an advocacy mission are increasingly challenged to identify, convert, and maintain their membership base to sustain the effectiveness of their advocacy reach and effectiveness. Grounded in stakeholder theory, the purpose of this qualitative single case study was to explore strategies some nonprofit leaders used to increase membership in a Canadian nonprofit protecting the rights and benefits of retired military personnel. The participants included four leaders of a small nonprofit organization in Ontario, Canada, who have directly or indirectly implemented membership strategies. Data were collected through semistructured interviews, client organizational documents, the organization’s website, an assessment of …

Improving Financial Resiliency To Provide Accessible Community Services During Emergency Conditions Through Strategic Planning, Maria Elisa Colmenares

Walden Dissertations and Doctoral Studies

The study site organization lacked financial resilience to ensure the provision of social services to populations reliant on these services, including before, during, and after emergency conditions. The purpose of this mixed-methods case study was to provide strategic planning recommendations to increase financial resilience and describe the unique partnership between the client agency and the nonprofit arm. The study addressed strategies to increase the financial resilience needed to sustain the organization’s core mission, and strategies the agency can use to provide community services before, during, and after emergencies such as COVID-19, hurricanes, or severe storms. A strengths, weaknesses, opportunities, and …

Nonprofit Administrator Strategies To Procure And Retain Long-Term Donors, Dr. Maxine Rolle

Walden Dissertations and Doctoral Studies

Abstract Nonprofit sector administrators inability to procure and retain long-term donors can result in reduced revenue and possible organization failure. Nonprofit administrators who lack strategies to procure and retain long-term donors can negatively impact organizational performance and success. Grounded in network theory, the purpose of this qualitative multiple-case study was to explore strategies nonprofit administrators use to procure and retain long-term committed donors to remain operable. The participants comprised four administrators of four separate nonprofit organizations in Fort Lauderdale, Florida who procured and retained long-term committed donors to remain operable for at least 5 years. Data were collected through semistructured …

Strategies For Diverse Membership Recruitment And Retention In Nonprofit Organizations, Portia G. Smith

Walden Dissertations and Doctoral Studies

Incorporating diversity is essential to the survival of nonprofit organizations. This qualitative single case study was important to membership-based nonprofit organization leaders because recruitment and retention strategies contribute to organizational diversity. Grounded in critical multicultural marketing theory, the study was conducted to explore the strategies that nonprofit organization leaders used to recruit and retain a diversified membership. Data were collected from three participants, who were nonprofit organization leaders in the eastern United States, through semistructured interviews, and review of organizational documents and reports, social media, and internet reports. The data were thematically analyzed and two themes emerged: (a) recognition and …

Sustainability Strategies For Nonprofit Organizations, Ramchand Francisco

Walden Dissertations and Doctoral Studies

Nonprofit leaders face the challenges of ensuring their organizations are financially healthy while navigating economic and organizational issues that require strategies to support program growth with limited financial resources. Grounded in Markowitz’s modern portfolio theory, the purpose of this qualitative single case study was to explore strategies nonprofit leaders used to support program growth and sustainability with limited financial resources. The study participants were three leaders of a nonprofit organization in the northwest region of the United States who had expertise related to the focus of the research. Data were collected through semistructured interviews, analyses of the client organization’s internal …

Human-Centered Design For Strategic Organizational Shifts In Complex Times, Kristen Laviano Snow

University of the Pacific Theses and Dissertations

Nonprofit organizations are faced with unprecedented challenges as they seek to accomplish their lofty missions in a complex environment, ripe with uncertainty. The global COVID-19 pandemic brought forth new problems for communities and workplaces. As a result, some old ways of working may no longer be useful. To make meaningful progress on their social missions while navigating an unfamiliar post-pandemic context, nonprofits need new tools to help them understand and respond to changing community needs. Evidence has shown design thinking to be an effective approach to developing innovative strategies tailored to real needs, however, it has not been widely practiced …

Obstacles And Enablers For Employing Internal Control Practices Faced By Nonprofit Leaders, Tammy L. Holloway

Walden Dissertations and Doctoral Studies

Fraud has had disturbing effects which can hurt many nonprofits. Having weak practices can increase risk and invite perpetrators. Small nonprofit organizations are especially at risk. The research problem is that many small nonprofits do not employ strong practices within their organization, which leaves them open to fraud. The purpose of this qualitative case study was to explore the obstacles and enablers that leaders of small nonprofit organizations in the eastern United States face when employing proper internal control practices to protect the organization from fraud. Agency theory framed this study when examining agency problems that leaders face when employing …

Sustainability Strategies For Nonprofit Organizations, Ramchand Francisco

Walden Dissertations and Doctoral Studies

Nonprofit leaders face the challenges of ensuring their organizations are financially healthy while navigating economic and organizational issues that require strategies to support program growth with limited financial resources. Grounded in Markowitz’s modern portfolio theory, the purpose of this qualitative single case study was to explore strategies nonprofit leaders used to support program growth and sustainability with limited financial resources. The study participants were three leaders of a nonprofit organization in the northwest region of the United States who had expertise related to the focus of the research. Data were collected through semistructured interviews, analyses of the client organization’s internal …

Career Research Framework For University Students And Recent Graduates Interested In Nonprofit Sector Employment, Reed Miller

Undergraduate Theses, Professional Papers, and Capstone Artifacts

Through this project, I aimed to gain a better understanding of sustainable opportunities for undergraduate students and recent college graduates to get involved with the nonprofit management world, sustainable opportunities being contingent on potential success factors for both the individual and the organization. My analysis is informed by my hands-on experience working in a leadership position with the Healthcare Surfaces Institute, a national healthcare nonprofit, my interviews with nonprofit leaders in the Missoula, Montana, area, and by looking at labor data for the American nonprofit sector. In this essay, I report on my findings both anecdotal and data-driven to conclude …

Third Sector Organizations In Iceland: Size, Scope, And Scale, Jeannie Entenza

School of Business Student Theses and Dissertations

This study seeks to contribute missing data to existing studies on the comparative nature of global third sector economies. Iceland, a modern, high-income, high-service society on the cusp of the Arctic Circle has not been included in these studies while the other four Nordic countries have all been analyzed. This study aims to map over 12,000 registered third sector organizations in Iceland to demonstrate the type and level of public-facing organized activity in the country. The quantitative research design relied heavily on the concept and inspiration of the Johns Hopkins Comparative Nonprofit Sector Project and proved that Iceland was indeed …

The Value Of A Policies And Procedures Manual In Nonprofit Organizations, Teresa Holman

Capstone Projects and Master's Theses

Nonprofit Connection is a new 501 (c)(3) nonprofit organization, serving as a volunteer hub, linking nonprofit ideas, organizations, and resources, located in Santa Cruz County. Nonprofit Connection supports collaboration, organizational success, and aims to assist as a liaison in the process of delivering services to people in need. The problem with a newly established non-profit organization is the nonexistence of structure. This project addresses the problem by providing written volunteer procedures regarding the required duties of each volunteer position, yearly evaluation forms to determine the quality of work, and NPC policies on ethics, professional conduct, and legal guidelines that require …

Building Human And Organizational Capacity In A Small Nonprofit And Human Service Organization Through A Culture Of Leadership Development, Adam A. Silver

The Dissertation in Practice at Western University

Nonprofit organizations are typically comprised of staff from different backgrounds and education, and with varying degrees of leadership experience. In many cases, underequipped staff members are thrust into senior roles without mentorship or development that would prepare them for increased responsibility, leading to operational challenges, depleted morale, and staff burnout. Furthermore, without developing future leaders, issues of succession planning become evident both at the organizational level, and at the sector level. These concerns, in part, can be remedied by embedding strategic and intentional leadership development into the organizational culture of small nonprofit human service organizations. The problem of practice (PoP) …

Nlr Eats: A Nonprofit To Feed Hungry Kids, Sydney Eagan

Accounting Undergraduate Honors Theses

Organization Description: Dog-Town Eats is a not-for-profit organization set up in North Little Rock, Arkansas, for the purpose of providing nutritious meals to underprivileged children on the weekends. The organization will also strive to provide meals when children are not in school over the summer months.

Specific Concept: Dog-Town Eats would like to purchase a food truck as well as supplies to offer meals. The organization will progressively expand to the areas surrounding North Little Rock and then eventually the entire state of Arkansas.

Market Description: Children who do not have the means of finding and or providing themselves …

Mission Drift And The Effectiveness Of Resource Dependence Theory In An Internally Resource-Constrained Environment., Kirsten Bullock

Electronic Theses and Dissertations

Why are some organizations able to maintain focus on their mission while others founder? This theoretical and empirical dissertation examines the relationships among funding sources, management practices, and organizational stigma within an internally resource-constrained environment. Using Resource Dependence Theory (RDT) as a basis to manage external resource dependencies, I build a theoretical model and empirically test a research model to understand how funding source affects mission drift, how management practices might help organizations manage that drift, and what effect organizational stigma might have on those relationships within an environment of internal resource constraints. Specifically, this study hypothesizes that nonprofits that …

Marketing Segmentation Strategies For The Nonprofit Sector, Neffie Gatewood

Walden Dissertations and Doctoral Studies

Many nonprofit leaders lack innovative marketing strategies to secure funding from their target audience. Nonprofit leaders who do not continue to expand on their marketing strategies may fail to secure multiple funding streams, leading to an inability to attain their mission. Grounded in the segmentation, targeting, and positioning theory, this qualitative single case study was conducted to explore the traditional and social media marketing strategies used by nonprofit leaders to secure funding from their target audience. The participants were two senior leaders from a nonprofit organization in the U.S. Midwest region. Data were gathered using semistructured interviews, financial data, organizational …

Strategies Leaders Of Stem-Focused Education Nonprofit Organizations Use To Engage Hiring Corporations, Andrew Kanas

Walden Dissertations and Doctoral Studies

Some leaders of nonprofit Science Technology Engineering and Math (STEM) focused nonprofit education organizations lack strategies to engage STEM-focused hiring corporations to support their organizations’ missions. Nonprofit leaders are concerned about engaging individuals, organizations, and government entities to help support sustainability. Grounded in human capital theory, the purpose of this qualitative single case study was to explore strategies leaders of nonprofit STEM-focused education organizations use to engage STEM-focused hiring corporations to support their nonprofit organizations’ mission. The participants consisted of five board members of a nonprofit partner organization in the U.S. state of Florida who successfully managed STEM-focused stakeholder engagement. …

Succession Planning Strategies Of Nonprofit Organization Executives, Mohamed Karaki

Walden Dissertations and Doctoral Studies

Nonprofit organization executives lack strategies for effective succession planning. Executives who implement succession planning strategies can improve human talent, transition executive successors, and retain leadership continuity to preserve organizational success. Grounded in the human capital theory, the purpose of this qualitative multiple case study was to explore strategies nonprofit organization executives use for effective succession planning. The participants included four executives from multiple organizations in southeast Michigan who used strategies for effective succession planning. Data were collected from semistructured interviews and company documents. Through thematic analysis, three themes emerged: effective strategies to formalize a succession plan, effective strategies to develop …

Strategies For Improving The Effectiveness Of Internal Control Processes In Nonprofit Organizations, Annie Selorm Dumoga

Walden Dissertations and Doctoral Studies

Some leaders of nonprofit organizations (NPOs) lack financial strategies to develop and implement effective internal controls for their financial health and the continuation of their organizations’ provision of humanitarian services. The failure of leaders in NPOs to implement adequate internal controls results in insolvency, the inability to pay off debts, and threatens the ability to provide needed social services. Grounded in the Committee of Sponsoring Organization's internal control integrated framework, the purpose of this qualitative multiple case study was to explore strategies NPO leaders used to develop and implement effective internal controls for their organization's financial health and ability to …

Strategies To Decrease Unethical Financial Management Behavior In Nonprofit Organizations, Cristi Michelle Hargrave

Walden Dissertations and Doctoral Studies

Unethical financial management leadership conduct in nonprofit organizations threatens organizational mission accomplishment. Leaders of nonprofit organizations who fail to decrease unethical financial management conduct can observe a lack of mission accomplishment in their organizations. Grounded in the stakeholder and agency theories, the purpose of this qualitative multiple case study was to explore strategies nonprofit leaders use to decrease unethical financial management conduct. Participants were three nonprofit leaders from organizations on the East Coast of the United States who implemented strategies to reduce unethical financial management conduct. Data were collected using semistructured interviews and a review of nonprofit regulatory reporting documents. …

Strategies For Navigating The Nonprofit Starvation Cycle, Jennifer T. Matthews

Walden Dissertations and Doctoral Studies

Donors’ skewed perceptions and unrealistic expectations about nonprofit organization (NPO) overhead can negatively impact the administrative infrastructure and limit productive capacity. NPO leaders who succumb to the pressure to spend less overhead are at high risk of eroding the administrative infrastructure and limiting productive capacity. Grounded in Duncan’s theory of impact philanthropy, the purpose of the qualitative multiple case study was to explore effective strategies NPO leaders use to navigate the nonprofit starvation cycle. Data were collected from five nonprofit leaders using semistructured interviews, organizational documents consisting of annual reports, at least 3 years of Form 990, websites, member checking. …

Factors Of Employee Retention Within Youth-Serving Nonprofits In The Mid-Atlantic Region Of The United States, Meleny Thomas

Walden Dissertations and Doctoral Studies

Factors of employee retention have been widely researched and examined. However, research on factors of retention in relation to youth-serving NPOs was limited. Turnover was an issue that many organizations face, but the impacts and implications of turnover for youth-serving nonprofits may be greater. Using Herzberg’s two-factor theory of motivation, this study identified the factors that local and national NPO employees in the Mid-Atlantic region of the eastern United States provided as to why they remained at or left NPOs. The aim of this study was to identify the motivator and/or hygiene factors that employees or former employees of NPOs …

Challenges Nonprofit Organization Leaders Encounter With Voluntary Employee Turnover, Terrance Carr

Walden Dissertations and Doctoral Studies

Employees within the nonprofit sector who voluntarily depart from an organization can have unfortunate financial implications. Nonprofit leaders are concerned about voluntary turnover, which can be costly due to replacing employees. Grounded in transformational leadership theory, the purpose of this qualitative multiple-case study was to explore strategies nonprofit leaders use to reduce voluntary employee turnover. The participants were three nonprofit leaders from the Houston area who have experience reducing voluntary employee turnover in the nonprofit sector. The data were collected using semi-structured interviews. Three themes were identified through thematic analysis: (a) employee retention strategies, (b) employee incentives, and (c) organizational …

External Stakeholder Relationship Strategies For Increasing Nonprofit Organizations' Financial Viability, Henry Ayoola Olofinmoyin

Walden Dissertations and Doctoral Studies

AbstractA business leader’s ability to establish and sustain effective relationships with organizational stakeholders affects business competitiveness and sustainability. Some executives of nonprofit organizations (NPOs) lack strategies to build relationships with external stakeholders to achieve financial viability for their organizations. Grounded in stakeholder theory, the purpose of this qualitative single case study was to explore strategies NPO executives use to build relationships with their organization's external stakeholders to achieve their organization's financial viability objectives. The participants were three senior executives of an NPO in Mississippi, United States, who have successfully managed financial viability objectives using external stakeholder relationship strategies for 3 …

Strategies Leaders In A Canadian Charity Use To Maintain Donors’ Trust And Ensure Continued Donations, Egberth Ralph Jeffers

Walden Dissertations and Doctoral Studies

Eroded public trust and financial support threaten charity organizations' sustainability. Charity directors are concerned with eroding trust as lack of confidence adversely impacts the economic lives of disadvantaged communities. Grounded in Stewart’s ladder of accountability theory and Alderfer’s existence, relatedness, and growth theory, the purpose of this qualitative single case study was to explore strategies charitable organizations’ leaders use to maintain donors’ trust and ensure continued donations. The participants were five charity directors who used strategies to maintain donors’ trust and ensure ongoing donations. Data were collected using semistructured interviews and document reviews. Through Braun and Clarke's six-step thematic analysis, …