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Hazy Team Composition Processes: Shared Team Leadership, A Strategy To Team Excellence In Higher Education, Pervaiz Masih
Hazy Team Composition Processes: Shared Team Leadership, A Strategy To Team Excellence In Higher Education, Pervaiz Masih
Electronic Theses and Dissertations
Teamwork is an emergent property of efficacious organizations. Team-based and result-oriented organizational structures are gaining momentum, increasing 6% each year. Over 80% of organizations globally deploy teams by putting ordinary people to work together for extraordinary performance. The Defense Language Institute Foreign Language Center is a unique institute that teaches foreign languages in an immersive and team-based environment. This mixed-methods research study investigated (a) the teaching team composition processes, (b) the applicability of trust and diversity in team composition, and (c) the impact of shared team leadership in the Defense Language Institute Foreign Language Center. Data were collected from 82 …
Trust And Bias In Peer-To-Peer Ratings: Why Peer-To-Peer Service Ratings Are Nearly Always Positive, And How They Can Be Fixed, Michael Moorhouse
Trust And Bias In Peer-To-Peer Ratings: Why Peer-To-Peer Service Ratings Are Nearly Always Positive, And How They Can Be Fixed, Michael Moorhouse
Electronic Thesis and Dissertation Repository
Transactions in the peer-to-peer sharing economy carry high risk and uncertainty. Consumers exchange with non-professional providers with whom they have no past history, and must rely on ratings and reviews for choice selection. However, there is a large positive bias in the ratings, making differentiation difficult, and causing some consumers to lose trust. Despite these concerns, little progress has been made to demonstrate the cause of the bias or how it can be fixed. I address this gap by demonstrating that consumers evaluate peer-peer experiences based on trust. This trust evaluation, in concert with network and social factors, contributes to …
Impact Of Corporate Social Responsibility And Sustainability Practices On Brand Trust And Purchase Intention In The Wine Industry, Sarah L. Cooley
Impact Of Corporate Social Responsibility And Sustainability Practices On Brand Trust And Purchase Intention In The Wine Industry, Sarah L. Cooley
Doctor of Business Administration (DBA)
The wine industry continues to grow and is expected to reach 429 billion U.S. dollars by 2023 (Oloruntoba, 2020) and is a major contributor to environmental degradation. The wine industry plays a role in soil degradation, water pollution, waste disposal, and land/vegetation damage. The wine-making process creates emissions and depletes oxygen in the environment, which is linked with increased death rates of aquatic organisms. The wine industry impacts crop growth, the solubility of metals in soil, increases toxicity of water, and generates destructive algal bloom. The industry has been slow to adopt sustainable practices and has been subject to less …
How Positive Practices In Organizations Are Associated With Employee Engagement Via The Moderating Effects Of Generational Cohorts In U.S. Customer Service Organizations, Deborah A. Poole
Theses & Dissertations
The purpose of this study is to examine the moderating role that the respective workforce generational cohorts may have on the relationship between positive practices in organizations and levels of employee engagement of U.S. based adult customer service representatives of all races. Studies show that higher employee engagement positively affects employee motivation, satisfaction, productivity, and ultimately the financial success of the organization. However, the levels of engagement for front line customer service positions are some of the lowest of occupations measured by Gallup and have actually declined in recent years. The broaden and build theory of positive emotions shows that …
An Analysis Of The Impact Of An Influencer's Perceived Trustworthiness And Content Quality On Their Follower's Travel Intent, Josh C. Mcnair
An Analysis Of The Impact Of An Influencer's Perceived Trustworthiness And Content Quality On Their Follower's Travel Intent, Josh C. Mcnair
Doctor of Business Administration (DBA)
Influencer marketing is quickly becoming an essential aspect of a company's online and social media strategy. This research examines the field of influencer marketing by conducting a quantitative study that researches the impact of two influencer attributes, trust and content quality, and how they affect the travel intentions of a follower. The study was conducted directly by an influencer on their followers, and the analysis showed that trust and content quality impact the travel intentions of followers. This work is important as the travel industry is still recovering from the Covid-19 pandemic. It provides a better understanding of how companies, …
The Duality Of Reality: Perception Creation Using Symbolic Management, Christopher J. Thomas
The Duality Of Reality: Perception Creation Using Symbolic Management, Christopher J. Thomas
Electronic Theses and Dissertations
People have historically used different types of symbols to signal an ideology, to create a sense of prestige, or to gain legitimacy. Examples of these types of symbols can be seen in displays ranging from marketing ads to presidential election materials. While these types of symbols tend to be socially constructed, and universally identifiable, the consequences of their use are less uniform in nature. This study explores the gap that currently exists between a symbol’s inherent value and the expected consequences of its use. My theoretical prediction includes two principles: The use of symbolic management to create symbolic environments and …
The Moderating Impact Of Yoga On The Relationship Between Employee Job Satisfaction And Trust In Management, Khalid George Darargeh
The Moderating Impact Of Yoga On The Relationship Between Employee Job Satisfaction And Trust In Management, Khalid George Darargeh
Walden Dissertations and Doctoral Studies
Employees with low job satisfaction are less likely than employees with average or high job satisfaction to achieve organizational productivity objectives. Owners of U. S. companies lose an estimated $605 billion each year in productivity due to low employee job satisfaction. Grounded in the leader-member exchange theory, the purpose of this quantitative correlational study was to examine the moderating impact of yoga on the relationship between employee trust in leadership and employee job satisfaction. Using LinkedIn and Facebook, participants were 80 full-time professionals living in the Baltimore County or Baltimore City vicinities who varied in their participation in yoga as …
The Relationship Between Organizations' Response To Customer Complaints, Customer Trust, And Loyalty, Abimbola Ajibola
The Relationship Between Organizations' Response To Customer Complaints, Customer Trust, And Loyalty, Abimbola Ajibola
All Graduate Theses, Dissertations, and Other Capstone Projects
The purpose of this quantitative study was to examine the relationship between organizations’ responses to customer complaints and their effects on customer loyalty and trust. Four hypotheses were established for this study to help us gain a greater understanding of the dynamics of the responses to customer complaints and their relationship with trust and loyalty. Five independent variables (apology, timeliness, explanation, compensation, and dialogue/active listening) and two dependent variables (trust and brand loyalty) were used to test the hypotheses. An online survey was conducted through Qualtrics and data were collected from participants who were students at a Midwestern University. Facebook …
From Truth To Trust: The Impact Of Blockchain Traceability On Trust In Product Authenticity, Frank Betz
From Truth To Trust: The Impact Of Blockchain Traceability On Trust In Product Authenticity, Frank Betz
Theses and Dissertations
In the global marketplace, customers are increasingly unaware of the source, provenance, and authenticity of products. Early research has shown that the introduction of blockchain technology into the supply chain area can make it more transparent and trustworthy. As a platform that supports distributed, cryptographically secure, auditable transactions, blockchain has expanded from the domain of digital cryptocurrency into the domain of physical asset provenance and ownership tracking and tracing. This research examines blockchain support of trust in product authenticity adopting a two-paper dissertation format. In the first conceptual paper, I develop a conceptual framework on blockchain technology's unique features and …