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Anger-Expression Avoidance In Organizations In China : The Role Of Social Face, Xu Han

Theses & Dissertations

Chinese people have been theorized to be particularly sensitive to social face and avoid direct discussion in conflict to promote interpersonal harmony. This study uses the theory of social face to predict Chinese employees’ strategies to avoid expressing anger with their supervisors in the organizations. Inspired by previous research, this study proposes that anger-expression avoidance is a complex behavior with different motivations and actions, leading to diverse outcomes. It identifies four strategies for the employees to avoid expressing anger with their boss; they are named outflanking (turn to the third party to resolve the anger), withdrawal (staying cool, ignoring, giving …