Digital Commons Network^™

Continuance Of Mhealth Services At The Bottom Of The Pyramid: The Roles Of Service Quality And Trust, Shahriar Akter, Pradeep Ray, John D'Ambra

Faculty of Commerce - Papers (Archive)

Continued usage of information systems (or, IS continuance) has proven to be a critical success parameter for ICT implementation at the top of the global economic pyramid. However, there are few studies which have explored continued IS usage at the bottom of the economic pyramid (BOP) though it represents the majority of the world's population. To fill this knowledge gap, this study develops an mHealth continuance model at the BOP framing the impact of two post adoption expectation beliefs (i.e., perceived service quality and perceived trust). This study extends ECM (expectation confirmation model) perspective synthesizing the extant literature on continued …

Trust In Business Collaboration, Yu Zhang

Faculty of Commerce - Papers (Archive)

Purpose - Trust is vital for business collaboration. However, few empirical studies have assessed trust because it is hard to be measured and is influenced by too many factors. The purpose of this research is to find the factors that influence firm level trust in Australia and China.

Methodology - This paper used quantitative research method to examine the key determinants of trust in Australian and Chinese business collaborations. Qualitative face-to-face interviews are also conducted in Australia and China to examine the results and provide complimentary support for the quantitative research results.

Findings - Trust is influenced by different factors …

Antecedents And Impacts Of Trust In Travel-Related Consumer-Generated Media, Kyung Hyan Yoo, Ulrike Gretzel

Faculty of Commerce - Papers (Archive)

This study investigated the factors influencing trust in travel-related CGM and the degree to which trust affects the benefits and impacts of using CGM when planning pleasure trips. An online survey of US Internet users was conducted with a total of 1170 individuals responding to questions regarding their perceptions and use of CGM for travel planning. The findings show that CGM use is widespread and that trust depends on the type of website on which the CGM is posted, perceptions of other CGM creators as well as CGM readers’ personality. Also, those who have greater trust in CGM report greater …

Models Of Trust-Sharing In Chinese Private Enterprises, Zhong Qin, Guibin Zhang

Faculty of Commerce - Papers (Archive)

This paper presents two related models of development patterns of Chinese private enterprises. They illustrate incentive-based reasons for ownership arrangements of private enterprises, and highlight how institutional foundations of trust, particularly government and family-based cultural values, play an important role in influencing the development of private enterprises. These models attempt to explain why government and family-based culture are crucial for the ownership structure and management of private enterprises. The main argument in the models is that the structure of family businesses can be viewed, in essence, as a form of trust-sharing (Guanxi-sharing) arrangement within the firm. Furthermore, the increase in …

Cross-Cultural Differences In The Development Of Trust In Relational Service Exchange - An Empirical Analysis Of The Moderating Role Of Uncertainly Avoidance, Jan H. Schumann, Florian Wangenheim, Zhilin Yang, Sandra Praxmarer, Fernando Jinenez, Marcin Komor, G Shainesh

Faculty of Commerce - Papers (Archive)

Customer trust is of high importance for customer relationship management in services.

While service providers increasingly provide their services globally, little is known about cross-cultural differences in the way customers develop trust in their service providers. The present paper fills this void by providing a research model that builds on the idea that cross-cultural differences in the development of trust can be explained by moderating effects of uncertainty avoidance. This view is supported by results of an empirical analysis conducted in the banking context in six countries. Managerial implications are derived and directions for further research are proposed.

Customer Characteristics’ Influence On Online Trust In Developing Countries: An Examination Of Confidence Level, Mira Kartiwi

Faculty of Commerce - Papers (Archive)

The advent of E-commerce opens an opportunity for fostering an environment that promotes the globalisation of markets throughout the world, especially those in developing countries like Indonesia. The importance of trust as a key facilitator of E-commerce is increasingly being recognized in academic and practitioner communities. However, empirical research in this area has been overwhelmed by contradictory conceptions of the trust construct, while inadequate attention has been paid to the influence of trust constructs on E-commerce development in different cultural environments and settings. Within these constructs, a number of consumer characteristics – such as gender and age – potentially might …

Macroeconomic Risk Factors In Australian Commercial Real Estate, Listed Property Trust And Property Sector Stock Returns, Tracey West, Andrew C. Worthington

Faculty of Commerce - Papers (Archive)

This paper employs a Generalised Autoregressive Conditional Heteroskedasticity in Mean (GARCH-M) model to consider the effect of macroeconomic factors on Australian property returns over the period 1985 to 2002. Three direct (office, retail and industrial property) and two indirect (listed property trust and property stock) returns are included in the analysis, along with market returns, short, medium and long-term interest rates, expected and unexpected inflation, construction activity and industrial employment and production. In general, the macroeconomic factors examined are found to be significant risk factors in Australian commercial property returns. However, the results also indicate that forecast accuracy in these …

Trust And Deception In Multi-Agent Trading Systems: A Logical Viewpoint, G. Finnie, Zhaohao Sun, J. Barker

Faculty of Commerce - Papers (Archive)

Trust and deception have been of concern to researchers since the earliest research into multi-agent trading systems (MATS). In an open trading environment, trust can be established by external mechanisms e.g. using secret keys or digital signatures or by internal mechanisms e.g. learning and reasoning from experience. However, in a MATS, where distrust exists among the agents, and deception might be used between agents, how to recognize and remove fraud and deception in MATS becomes a significant issue in order to maintain a trustworthy MATS environment. This paper will propose an architecture for a multi-agent trading system (MATS) and explore …

The Influence Of Infrastructural Trust On Electronic Commerce Development In Indonesia, Mira Kartiwi, Robert C. Macgregor

Faculty of Commerce - Papers (Archive)

The advent of E-commerce opens an opportunity for fostering an environment that promotes the globa/isation of markets throughout the world, especially those in developing countries /ike Indonesia. The importance of trust as a key facilitator of E-commerce is increasingly being recognized in academic and practitioner communities. However, empirical research in this area has been overwhelmed by contradictory conceptions of the trust construct, while inadequate attention is paid to the influence of trust constructs on E-commerce development in different cultural environments and settings. It is, therefore, the aim of this paper to address the gap by providing an exploratory study on …

Developing A Climate Of Trust During New Product Development: A Conceptual Framework, Janette K. Rowland

Faculty of Commerce - Papers (Archive)

A gap exists in our understanding of the role that “trust” plays within organisations that produce new products. Recent organisational research suggests that trust may play a more significant role in modern organisational structures than previously thought. Trust encourages efficient information sharing, limits defensive behaviours, encourages citizenship behaviours, leads to co-operation and teamwork, and encourages collaboration. The NPD literature has traditionally focused on “integration methods” which promote information sharing and interaction among participants with trust often being viewed as a “by product” of these approaches. A conceptual framework is proposed, with several research propositions, which highlights the importance of understanding …

The Effects Of Organisational Structure, Interpersonal Trust And Communication During New Product Development Projects, Elias Kyriazis, Graham R. Massey

Faculty of Commerce - Papers (Archive)

This study examines the antecedents of effective working relationships between Marketing and R&D managers during NPD projects. Adopting both a structural and individual-level perspective, we examine the impact on relationship effectiveness of formalisation, centralisation, communication frequency and bidirectionality, and interpersonal trust between Marketing Managers and R&D Managers during NPD product development projects. Our hypothesised model is tested using a sample of 184 product development projects conducted in Australia, and our findings reveal two dimensions of interpersonal trust (cognition- and affect-based trust) are potent factors driving effectiveness during product development projects. We also reveal differential effects of the two communication behaviours, …

The Effects Of Structure, Communication And Trust Between Marketing And R&D During New Product Development, Elias Kyriazis, Graham Massey

Faculty of Commerce - Papers (Archive)

The ability to effectively manage cross-functional working relationships (CFRs) during innovation is a key success factor in developing successful new products. However, empirical evidence suggests that CFRs during new product development are often problematic, resulting in extremely poor relations between managers, and the development of unsuccessful new products. This paper adds to our existing knowledge on the Marketing/R&D CFR by examining the effects of structural factors, communication behaviours, and interpersonal trust on the dependent variable perceived relationship effectiveness. Our findings reveal that trust has potent positive, direct effects on this CFR. Further, bidirectional communication and quality of communication also have …

The Role Of Trust In The Marketing And R&D Interface During The Npd Process: A General Framework, Elias Kyriazis, Janette K. Rowland

Faculty of Commerce - Papers (Archive)

A gap exists in our understanding of the role that "trust" plays within organisations that produce new products. Recent organisational research suggests that trust plays a more significant role in modern organisational structures than previously thought. Trust encourages efficient information sharing, it limits defensive behaviours, encourages citizenship behaviours, it leads to co-operation and teamwork, and encourages collaboration. The NPD literature has traditionally focused on "integration methods" which promote information sharing and interaction amongst participants. Trust has been viewed as a "by product" of these approaches. A framework is proposed which highlights the important role that management play in creating an …

The Role Of Interpersonal Communication In The Development Of Client Trust And Closeness In A Sme Professional Services Context, Les Kirchmajer, Paul Patterson

Faculty of Commerce - Papers (Archive)

This study develops and tests a model of effective interpersonal communication as an antecedent to client trust and closeness amongst small to medium enterprise (SJ\1E) professional services providerspersonal fmancial planners. A new multidimensional scale for interpersonal communications is developed and tested, resulting in the identification of three dimensions : Communications clarity (5 items),Social communications (4 items), and Information provision (7 items). Client trust is investigated also as a multidimensional construct with credibility trust and benevolence trust being the two dimensions used. Closeness is investigated as a unidimensional construct. The results suggest that there is a positive relationship between communications clarity …

Trust, Choice And Online Shopping, Lawrence Ang, Chris Dubelaar, Boon-Chye Lee

Faculty of Commerce - Papers (Archive)

Trust is a major issue in Internet transactions. This paper presents a model of trust on the Internet that focuses on three dimensions of trust. It investigates the perceived value a consumer places on these dimensions when set in the context of different product categories, price discounts, and delivery time. It is argued that the more willing an Internet merchant is to heed these three dimension of trusts, the greater the probability of transaction on the Internet.