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University of Massachusetts Amherst

Performance

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Essays On Salesperson’S Motivation And Job Satisfaction-Performance, Claire H. Cha Nov 2023

Essays On Salesperson’S Motivation And Job Satisfaction-Performance, Claire H. Cha

Doctoral Dissertations

Salesforces are important to firms as they drive a significant part of the firm’s brand, financial, and relational performance. Salesforce performance, job satisfaction, and motivation have remained key topics of interest to practitioners as well as researchers (Hansen & Levin, 2016; Pullins, 2001; Williams & Plouffe, 2007). This dissertation includes three essays. Essay 1 aims to address a lingering question theoretically and managerially. What is the relationship between satisfaction and performance? That question is assessed with a unique longitudinal simultaneous design to test four leading hypotheses of the causal relationship between salespeople’s job satisfaction and performance. The study’s design addresses …


Internationalization And Hotel Performance: Moderating Effects Of Agglomeration, Linda Woo Jul 2017

Internationalization And Hotel Performance: Moderating Effects Of Agglomeration, Linda Woo

Doctoral Dissertations

The relationship between internationalization and performance has been extensively examined in international business studies, but the findings remain mixed. Furthermore, recent studies have failed to reflect the complexity of internationalization and the unique nature of the hotel industry. The relationship between internationalization and hotel performance is not simple: there are many variables in the middle that affect this relationship, and a failure to account for these variables may result in poor hypothesis testing. This study aims to fill these literature gaps by providing a more robust analysis of internationalization-hotel performance relationship. To capture the complex patterns of internationalization, this study …


Three Essays On Hedge Funds, Liping Qiu Nov 2014

Three Essays On Hedge Funds, Liping Qiu

Doctoral Dissertations

In Essay 1, we find that, on average, hedge funds decrease leverage prior to the beginning of the financial crisis, with leverage remaining below the pre-crisis levels. We also find that younger funds with lower current leverage and stricter fund governance are more likely to increase leverage following favorable performance; funds exposed to higher risk, higher management fee and higher current leverage tend to delever. Managers increase leverage in order to enhance future performance following superior returns only to be disappointed. We find mixed evidence on the performance difference between levered and unlevered funds, but levered funds do survive longer. …


The Impact Of Flexibility And Capacity Allocation On The Performance Of Primary Care Practices, Liang Wang Jan 2010

The Impact Of Flexibility And Capacity Allocation On The Performance Of Primary Care Practices, Liang Wang

Masters Theses 1911 - February 2014

The two important metrics for any primary care practice are: (1) Timely Access and (2) Patient-physician Continuity. Timely access focuses on the ability of a patient to get access to a physician as soon as possible. Patient-physician continuity refers to building a strong or permanent relationship between a patient and a specific physician by maximizing patient visits to that physician. In the past decade, a new paradigm called advanced access or open access has been adopted by practices nationwide to encourage physician to “do today’s work today.” However, most clinics still reserve pre-scheduled appointments for long lead-time appointments due to …