Digital Commons Network^™

Enterprise Resource Planning Ii – A Review Of Critical Success Factors, Andrew Laurence Norton

Andrew Laurence Norton

Delivering benefits from enterprise resource planning (ERP) II is challenging and the current research investigates the allocation of resources contributing towards benefits realisation. A literature review has been undertaken based on critical success factor (CSF) analysis. This research has revealed that ERP CSF change over time and that only some traditional ERP CSF are used in ERP II, as some are unnecessary whilst others are detrimental. In addition, ERP II specific CSF are also required to address extended enterprise opportunities. The use of ranked CSF is proving to be ineffective and ERP II CSF must be phased-in during the implementation …

Hidden Russia: Informal Relations And Trust, Andrew Laurence Norton

Andrew Laurence Norton

Breaking into the Russian market has always been a challenging task, particularly for Western organisations, and personal networks play a crucial role in achieving this. However, personal networks that exist in Russian business remain a mystery. The aim of this book is to address the role of informal relations and trust in Russian society and business. Our findings provide a deeper understanding of the relationship between Russian business and personal relations, thus helping foreign practitioners and investors to enter the Russian market and develop strong business-stakeholder relationships. With the intention not to criticise or dress up the image of Russia …

Ensuring Benefits Realisation From Erp Ii: The Csf Phasing Model, Andrew Laurence Norton, Yvette May Coulson-Thomas, Colin Joseph Coulson-Thomas, Colin Ashurst

Andrew Laurence Norton

Purpose – Delivering benefits from ERP II is challenging and the purpose of this paper is to investigate the allocation of resources contributing towards benefits realisation.

Design/methodology/approach – A case-study investigation was based on a five-month placement within the project team of an organisation implementing ERP II. A critical success factors (CSF) phasing model was developed in order to categorise invested resources. Participant observations formed the first stage of the research and two years post implementation the observations were presented back to four key members of the project team to identify which invested resources contributed towards benefits realisation. Subsequently, the …