Digital Commons Network^™

Organizational Capabilities As Predictors Of Effective Knowledge Management: An Empirical Examination, Kimberly K. Anderson

HCBE Theses and Dissertations

Knowledge management has become one of the most important trends in business, yet many knowledge management initiatives fail. To understand the success and failure of knowledge management, firms must identify and assess the organizational capabilities required for the effort to prosper, which is the focus of this study. Literature has offered important theoretical grounding for this study with regard to organizational capability as a predictor of knowledge management effectiveness, but empirical examination is lacking. The organizational capabilities have been identified as knowledge infrastructure capability (consisting of cultural, structural, and technological) and knowledge process capability (consisting of knowledge acquisition, conversion, application, …

Customer Satisfaction, Loyalty, And Repurchase: Meta-Analytical Review, And Theoretical And Empirical Evidence Of Loyalty And Repurchase Differences., Tamilla Curtis

HCBE Theses and Dissertations

Despite the large volume of research in the area of loyalty-repurchase-satisfaction, the findings on the relationship between these variables are conflicting. It seems that links between loyalty, repurchase, and satisfaction are not fully understood yet.

The study provided the theoretical background on loyalty, repurchase, satisfaction, and their interrelationships. The Theory of Planned Behavior and the Expectation Confirmation Theory were discussed. The loyalty-repurchase differentiation with five contributing factors was addressed. From the literature review nine hypotheses were proposed.

The study was conducted in three phases. The purpose of the first phase was to statistically identify the magnitude and the direction of …

The Effect On Corporate Performance Of Firms That Won The Malcolm Baldrige National Quality Award, John Richard Horne

HCBE Theses and Dissertations

This study examined the business results of companies that won the Malcolm Baldrige National Quality Award (NQA). It used performance data before and after the award to determine if there were significant differences in three key performance indices after

adoption of those business techniques that enabled these companies to win their NQA.

The three key indicators were return on assets (ROA), earnings per share (EPS) and the current ratio. The study examined the data in two ways; first tests were made by comparing company performance before and after winning an NQA. The second way of

testing was by comparing the …

Toward A Theory Of Morality: An Empirical Study Of Cognitive Moral Development In Market Channel Dyads In The Construction Industry Using The Defining Issues Test, James Nicholas Reischl

HCBE Theses and Dissertations

This dissertation tackles the ageless human debate of the body versus the soul. Based on Kohlbergian theory, the multidisciplinary literature review advances the proposition that moral development proceeds in waves of referential egoism leading to nonreferential altruism that is couched in power--the apple of the eye.

Many inter organizational studies using the Defining Issues Test have compared moral maturity levels coming from various academic backgrounds. Previous studies have purported that education is the chief moderating variable for moral maturity, with little regard for paradigmatic bases of power. Yet, in this study noncoercive power is carefully controlled because of the highly …