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Following The Path Of Involuntary Change: The Emotional Effects, Susan B. Carriere
Following The Path Of Involuntary Change: The Emotional Effects, Susan B. Carriere
LSU Doctoral Dissertations
The purpose of this study was to describe the perceived emotional effects of the seven Medical Case Managers who moved from the role of “consultants” of a Railway to “employees” of a Managed Health Care Company in order to maintain employment within their field of telephonic disability case management of railway employees. This research followed the path of an unintended change with two interviews, 2003 and 2010. The participants were seven Medical Case Managers with a combined institutional knowledge base of over fifty years. The study was a qualitative study based on in-depth interviews. Results showed that the Medical Case …