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An Empirical Examination Of Relational Governance And Service Capabilities On The Success Of Professional Service Firms Offshore Outscoring The Client Perspective, Renee M. Castrigano
An Empirical Examination Of Relational Governance And Service Capabilities On The Success Of Professional Service Firms Offshore Outscoring The Client Perspective, Renee M. Castrigano
ETD Archive
Professional services, such as accounting, finance, engineering and management consulting, are significant contributors to the U.S. economy accounting for the largest value added industry within the private sector. Knowledge-intensive professional services reached this level of economic prominence by responding to heightened competition, managing rising costs, utilizing key resources, and re-directing their focus to internal core competencies through the strategic decision to engage in offshore outsourcing relationships. By 2015, the Congressional Research Study report predicts 3.4 million, or 13.7 of professional service jobs will be offshore outsourced. Offshore outsourcing is a firm level strategic decision to relocate business activities to an …
An Empirical Examination Of The Factors Affecting The Internationalization Of Professional Service Smes: The Case Of India, Lori Ann Petrill Radulovich
An Empirical Examination Of The Factors Affecting The Internationalization Of Professional Service Smes: The Case Of India, Lori Ann Petrill Radulovich
ETD Archive
This dissertation examines the factors contributing to the internationalization and performance of professional service small and medium-sized enterprises (SMEs) in emerging markets. Specifically, this research documents the relationships among a professional service SME's entrepreneurial orientation, human capital, the degree of internationalization, service innovation, and financial performance. Entrepreneurship literature has recently been extended to the international environment, confirming a positive influence on firm internationalization. Research which examines human capital is limited, yet has potential to contribute to service research. Separately, innovation has been examined from several research disciplines, yet has not been integrated in a model with an entrepreneurial orientation, firm …