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Contingency Theory Of Strategic Conflict Management: Directions For The Practice Of Crisis Communication From A Decade Of Theory Development, Discovery And Dialogue, Augustine PANG, Yan JIN, Glen. T. CAMERON 2010 Singapore Management University

Contingency Theory Of Strategic Conflict Management: Directions For The Practice Of Crisis Communication From A Decade Of Theory Development, Discovery And Dialogue, Augustine Pang, Yan Jin, Glen. T. Cameron

Research Collection Lee Kong Chian School Of Business

The dilemma facing crisis scholars could not be more paradoxical: How does one explain and predict the outcome of a phenomenon – characteristics which Chaffee and Berger (1987) argued to be the foundation of a theory – that is so contextual-dependent, where the twists and turns of unfolding events often frus-trate the natural ebb of what one could reasonably surmise as logical trajectory? Admittedly, the bête noire for many in the field is that our powers of deductive reasoning, often woven from threads of foraged facts surrounding the unpredictability of crises, are often tragically compromised and encumbered by myriad complex-ities that one ...


The Quays In Salford: An Analysis Of Visitor Perceptions, Satisfaction And Behavioural Intention, Ruth Craggs, Peter Salford 2010 Technological University Dublin

The Quays In Salford: An Analysis Of Visitor Perceptions, Satisfaction And Behavioural Intention, Ruth Craggs, Peter Salford

Articles

Despite an extensive literature on urban regeneration, visitor perceptions of urban waterfront destinations and their subsequent outcomes remain largely
unexplored. The paper reports the findings from a survey of visitors to the Quays in Salford; it focuses on their perceptions, satisfaction and behavioural intentions. While the primary attractions were found to have an important influence, the secondary elements explain more of the variance in
overall satisfaction and intention to return to the Quays and the environmental aspects have a greater influence on visitor intention to recommend the destination. The implications of the findings for destination management and marketing are discussed.


Contemporary Issues In Irish And Global Tourism And Hospitality, Geraldine Gorham, Ziene Mottiar 2010 Technological University Dublin

Contemporary Issues In Irish And Global Tourism And Hospitality, Geraldine Gorham, Ziene Mottiar

Books / Book chapters

This book contains an edited collection of papers presented at the Tourism and Hospitality Research in Ireland Conference 2009 (THRIC). This annual conference provides an invaluable opportunity for Irish and international tourism and hospitality academics and practitioners to debate the key contemporary challenges facing the sector. Based on this selection of conference papers a broad range of issues are addressed in the following chapters. These are issues, which are pertinent not only for Irish tourism and hospitality academics, policy makers and industry, but also resonate with international counterparts. Contributions to this book are made by an eclectic mix of highly ...


The Role Of The Customer As A Quasi-Employee In Service Organisations: A Research Agenda, Jennifer Lawlor 2010 Technological University Dublin

The Role Of The Customer As A Quasi-Employee In Service Organisations: A Research Agenda, Jennifer Lawlor

Books / Book chapters

The travel, tourism and hospitality sectors are increasingly encouraging customers to act as quasi-employees by inviting and/or requiring them to adopt a range of technology-enabled services or self-service technologies (SSTs), i.e. ‘technological interfaces that enable customers to produce a service independent of direct service employee involvement’ (Meuter, Ostrom, Roundtree and Bitner, 2000:50). Specific examples in these sectors include self-check-in online, ‘bag and tag’ facilities at airports, and electronic kiosks for accommodation booking purposes. Inherent in the use of SSTs is the requirement for the consumer to learn about and develop familiarity with such technology.


Towards Performance Measurement In Hotels:An Incremental Approach, Detta Melia, Leigh Robinson 2010 Technological University Dublin

Towards Performance Measurement In Hotels:An Incremental Approach, Detta Melia, Leigh Robinson

Books / Book chapters

The overall aim of this paper was to investigate the phenomenon of performance measurement in independently owned hotels in Ireland in order to understand the role of measurement in the management of the largest component of the hotel sector. The primary objectives of this paper was to investigate the extent to which Irish hotel operators are utilising performance measurement techniques, to establish the rationale for the use of selected performance measures in independently owned hotels and to understand approaches to performance measurement in the management of independently owned hotels.

A comprehensive investigation of existing performance management and measurement activity is ...


Regenerating The Quays In Salford: An Analysis Of Visitor Perception, Behaviour And Experience, Ruth Craggs, Peter Schofield 2010 Technological University Dublin

Regenerating The Quays In Salford: An Analysis Of Visitor Perception, Behaviour And Experience, Ruth Craggs, Peter Schofield

Articles

Tourism can generate substantial benefits to destination communities and has featured extensively in urban regeneration policy, but whilst there is now an extensive literature covering urban tourism and dockland regeneration, visitor perceptions of urban waterfront destinations and their on-site behaviour and experience remain largely unexplored. The paper focuses on the Quays in Salford, the city’s former docklands, which has been regenerated and repositioned as its flagship tourism product. It reports the findings from a questionnaire survey of visitors’ perceptions, behaviour and experience of the Quays. A principal components analysis revealed that four product performance dimensions: ‘primary attractions’, ‘secondary attractions ...


A Knowledge Framework Underlying Process Management, Kevin Linderman, Roger G. Schroeder, Janine Sanders 2010 University of Minnesota - Twin Cities

A Knowledge Framework Underlying Process Management, Kevin Linderman, Roger G. Schroeder, Janine Sanders

Operations and Supply Chain Management Faculty Publications

Organizations are increasingly implementing process-improvement techniques like Six Sigma, total quality management, lean, and business process re-engineering to improve organizational performance. These techniques are part of a process management system that includes the organizational infrastructure to support the improvement techniques. The knowledge-based view of a firm argues that organizational knowledge is the source of competitive advantage. To the extent that the process management system enables knowledge creation it should be a source of competitive advantage. This study investigates the underlying framework and factors of a process management system that lead to organizational knowledge creation. Prior studies have considered knowledge creation ...


E-Business In Supply Chain Management, Claudia-Maria Wagner, Edward Sweeney 2010 Technological University Dublin

E-Business In Supply Chain Management, Claudia-Maria Wagner, Edward Sweeney

Books/Book chapters

E-business is concerned with the use of the Internet to link companies with their suppliers, customers and other trading partners. As a business concept, it has evolved significantly since its introduction in the 1990’s in parallel with the rapid rate of development of information technology (IT) during this period.
Supply chain management (SCM) is fundamentally concerned with integration of activities both with
and between organisations. IT plays a crucial role in SCM as a key enabler of supply chain integration
(SCI). This chapter sets out the role of e-business concepts in the context of the supply chain challenges faced ...


The Role Of Sustainability In Scm: The Case Of The Sustainable Packaging Supply Chain, Edward Sweeney 2010 Technological University Dublin

The Role Of Sustainability In Scm: The Case Of The Sustainable Packaging Supply Chain, Edward Sweeney

Practitioner Journals

No abstract provided.


Ict Innovation Diffusion In Small Logistics Service Providers: An Empirical Survey, Pietro Evangelista, Edward Sweeney, Claudia-Maria Wagner 2010 University of Naples

Ict Innovation Diffusion In Small Logistics Service Providers: An Empirical Survey, Pietro Evangelista, Edward Sweeney, Claudia-Maria Wagner

Articles

For companies competing in highly dynamic markets, innovation is considered a fundamental component of a successful business as it allows companies to sustain profit margins, sales growth and reduce competitors’ pressures. Information and communication technology (ICT) is essential innovation enablers especially in service companies. The focus of the paper is on the analysis of the role of ICT in innovation processes of small third-party logistics service providers (3PLs). On the basis of quantitative evidence emerging from a recent survey carried out on the Italian 3PL market, the paper analyses how ICT is used to support innovation and the factors the ...


Excelling In Supply Chain Management: Logistics And Supply Chain Management Excellence In A Volatile Global Environment, Edward Sweeney 2010 Technological University Dublin

Excelling In Supply Chain Management: Logistics And Supply Chain Management Excellence In A Volatile Global Environment, Edward Sweeney

Practitioner Journals

No abstract provided.


Hog Marketing Practices And Competition Questions, John Lawrence 2010 Iowa State University

Hog Marketing Practices And Competition Questions, John Lawrence

Economics Publications

Hog production and marketing practices in the U.S. pork industry have changed dramatically over the past two decades. In the early 1990s, nearly 90% of hogs were purchased in the spot market through auctions, dealers or directly by packers. By early 2010, the percent of spot market hogs had fallen to 5-7%. Approximately 25% of hogs are owned and processed by packers in their own plants and 70% of hogs are traded between seller and buyer through marketing contracts. The contracts vary in duration and specification but are similar in that the transaction price is derived by a formula ...


A Qualitative Review Of Differential Diagnosis Generators, William Bond MD, MS, Linda M. Schwartz MDE, AHIP, CM, Kevin R. Weaver DO, Donald Levick MD, MBA, Michael Guliano MD, MEd, MHPE, Mark L. Graber MD 2010 Lehigh Valley Health Network, University of South Florida

A Qualitative Review Of Differential Diagnosis Generators, William Bond Md, Ms, Linda M. Schwartz Mde, Ahip, Cm, Kevin R. Weaver Do, Donald Levick Md, Mba, Michael Guliano Md, Med, Mhpe, Mark L. Graber Md

Department of Emergency Medicine

No abstract provided.


Did We Tame The Beast: Views On The Us Financial Reform Bill, Lawrence G. Baxter 2010 Duke Law School

Did We Tame The Beast: Views On The Us Financial Reform Bill, Lawrence G. Baxter

Faculty Scholarship

Prof. Lawrence Baxter takes a microscope to the ‘Dodd-Frank’ Bill (Dodd-Frank Wall Street Reform and Consumer Protection Act, H.R. 4173) finding a veritable ’Micrographia’ of doubt. The Bill was devised to address problems associated with the global financial crisis of 2007-2009. This paper was written in anticipation of the US Financial Reform Bill’s passage through Congress. The legislation has since been enacted as Public Law No. 111-203, signed by President Obama on July 21, 2010.


International Movement To Deter Corruption: Should China Join?, Paul D. Carrington 2010 Duke Law School

International Movement To Deter Corruption: Should China Join?, Paul D. Carrington

Faculty Scholarship

Global concerns over the corruption of weak governments by firms engaged in transnational business are the source of an international movement that emerged in 1997. Special concern is presently directed at the weakness of enforcement of laws enacted in recent times to deter corrupt business practices in international trade that were enacted in response to that movement. One cause of weakness in law enforcement is the failure of China to share actively in those concerns and the efforts to address them. This essay will briefly record steps taken in other nations to address the concerns and the limited effectiveness of ...


Genuine Remorse, David J. Cherrington 2010 Brigham Young University

Genuine Remorse, David J. Cherrington

Faculty Publications

The development of moral character occurs when we realize that we have done something wrong and we resolve to do better. However, this is not what we typically do. The natural tendency is to rationalize our misdeeds and justify what we have done wrong, which allows us to possess a certain sense of emotional comfort.


The Ethics Of Technology, David J. Cherrington 2010 Brigham Young University

The Ethics Of Technology, David J. Cherrington

Faculty Publications

Earlier today, I used my credit card to pay for a purchase. As I handed my card to the merchant, he asked if I had used my card to purchase gas recently. When I said yes, he warned me that I should never do it again. He explained that technology experts have developed something that fits inside the credit card reader and copies your credit card information. Another customer overhearing our conversation nodded in agreement. The merchant acknowledged that carrying cash to make gas purchases was much less convenient, but he cautioned me that I should never again use a ...


World Bank, Francis Owusu 2010 Iowa State University

World Bank, Francis Owusu

Community and Regional Planning Publications

The World Bank (often called simply “the Bank”) is one of the Bretton Woods institutions, including the International Monetary Fund (IMF), that have their roots in the post-World War II meeting of eminent economists in Bretton Woods (New Hampshire) to discuss the rebuilding of Europe. While the Bank was to provide longer-term funds for investment in productive endeavors, the IMF was to provide short-term balance-of-payments relief.

What is often referred to as the World Bank is part of the World Bank Group, which is made up of the following five development institutions: (1) International Bank for Reconstruction and Development (IBRD ...


From Canter To Cantor: Negotiating Constraints, And The Perceptions Of Elitism In Serious Leisure Pursuits : The Experiences Of A High Performing Athlete And Artist, Lorraine O'Neill 2010 Edith Cowan University

From Canter To Cantor: Negotiating Constraints, And The Perceptions Of Elitism In Serious Leisure Pursuits : The Experiences Of A High Performing Athlete And Artist, Lorraine O'Neill

Theses: Doctorates and Masters

Everyone experiences leisure differently but, for people who excel in a chosen field, a hobby can become a serious goal-oriented leisure pursuit. Many talented people, however, fail to reach their leisure goals due to constraints. This study explored individual life experiences of serious leisure participants. It focused on the lived experiences of individual event [horse] riders and opera singers who successfully negotiated their constraints, enabling them to reach their high performance goals.

The purpose of this study was to explore positive personal strategies that individuals used to negotiate constraints in serious leisure. This was done by exploring intrapersonal, interpersonal and ...


Proving Marketing Success Pays Off: Marketing Performance Measurement And Its Effects On Marketing’S Stature And Firm Success, Don O'Sullivan 2009 Melbourne Business School

Proving Marketing Success Pays Off: Marketing Performance Measurement And Its Effects On Marketing’S Stature And Firm Success, Don O'Sullivan

Don O'Sullivan

No abstract provided.


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