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Incorporating Crisis Management Into Hospitality Education: A Study Of Current Curriculum Content Compared To Skills Essential For Today's Environment, Barent N. McCool 2010 Texas Tech University

Incorporating Crisis Management Into Hospitality Education: A Study Of Current Curriculum Content Compared To Skills Essential For Today's Environment, Barent N. Mccool

Caesars Hospitality Research Summit

All venues of the hospitality industry have an unprecedented responsibility for the safety, health, and welfare of their guests today. This project is investigating what is currently incorporated in the curricula of United States hospitality management programs regarding crisis management skills and comparing current content with recommended content to determine gaps in these curricula. Based on the findings, recommendations for enhancements that programs might make to their curricula will be made.


The Effect Of Corporate Reputation Management As A Competition Tool On Tourism Businesses, Yuksel Ozturk, Serdar Cop, Rana Allahyari Sani 2010 Gazi University Ankara

The Effect Of Corporate Reputation Management As A Competition Tool On Tourism Businesses, Yuksel Ozturk, Serdar Cop, Rana Allahyari Sani

Caesars Hospitality Research Summit

Abstract The enterprises should be created differences such as; to be able to sustain their entity in the face of competitor, to have position in the sector, to present value in the products and services that have been offered for ensuring profit and to be reliability and honesty. The corporate reputation has been considered as a competition tool that can be revealed these differences. This study aims to put forth the effects of corporate reputation management in the hotel businesses. Managers' idea, working in the hotel businesses in Turkey, about reputation management has been determined and asked them to make ...


The Impact Of Hedonic And Utilitarian Motivations On The Hotel Customers' Risk Perception, Chih-Chien Chen, Zvi Schwartz 2010 Temple University

The Impact Of Hedonic And Utilitarian Motivations On The Hotel Customers' Risk Perception, Chih-Chien Chen, Zvi Schwartz

Caesars Hospitality Research Summit

The study proposes that deal-seeking travelers' perception of risk may have a dual and contradicting impact on Expected Utility and, consequently, on their propensity to search for a better deal and book the travel product. According to a traditionally utilitarian motivation, a high level of risk and the prospect of negative results reduce Expected Utility, and they are therefore likely to reduce search activities and increase booking. This study argues that, due to hedonic motivations, consumers may enjoy the risk elements of their search for a better deal and, consequently, may respond to higher levels of induced risk perception by ...


An Examination Of Operating Costs Within A State’S Restaurant Industry, Yvette Green, John Williams 2010 University of New Orleans

An Examination Of Operating Costs Within A State’S Restaurant Industry, Yvette Green, John Williams

Caesars Hospitality Research Summit

An examination of operating costs within a state’s restaurant industry. The study provided benchmark data that restaurants can use to make sound strategic business decisions. The results provided vital information that can be used in conducting future research.


Hotel Guests’ Perceptions Of Sustainable Hotel Practices In A Mexican Destination, Orie Berezan, Michelle Millar, Carola Raab 2010 University of Nevada, Las Vegas

Hotel Guests’ Perceptions Of Sustainable Hotel Practices In A Mexican Destination, Orie Berezan, Michelle Millar, Carola Raab

Caesars Hospitality Research Summit

Hotel selection and attributes that are important to travelers has been extensively researched using a variety of methods (Dolnicar, 2002). Dolnicar & Otter (2003) confirmed, after reviewing 21studies related to hotel attributes, cleanliness as the top priority, followed by hotel location. In total, 173 attributes were identified that were related to image, price/value, the hotel itself, and service (Lockyer, 2005). None of those attributes, however, were related to environmental attributes of a hotel. For more than a decade, the hospitality industry has been under pressure by government legislation and regulations to implement environmental strategies and thereby reduce their carbon footprint (Zurburg, Ruff & Ninemeier, 1995). In addition to this, increased customer awareness regarding the environment has provided for new marketing opportunities for the industry (Revilla, Dodd & Hoover, 2001). 78 percent of American travelers consider themselves “environmentally conscious” (U.S Travel Association, 2009). In a survey of 1000 business travelers, 95 percent of respondents thought that lodging companies should be undertaking green initiatives. (Weissenberg, Redington, & Kutyla, 2008). Hotels have implemented a gamut of green strategies in their operations. These practices however are often implemented despite a lack of research on how specific green attributes might influence a customer’s hotel selection (Millar & Baloglu, 2008). Mark Dolliver (2008) suggests that green marketing has now become mainstream to consumers, and that companies need to make more informed decisions regarding spending on environmental initiatives and not ride the green wave without first understanding what their customers want. Several marketing research studies have concluded that customer satisfaction has a close relationship with purchase intentions (Barsky, J., & Nash, L., 2003; Baloglu, S., 2002; Mattila, A. S.,2001). Consumers form their beliefs of products’ attributes through their cognitive-learning; then generate affective responses and attitudes regarding their likes or dislikes for the products; and finally, the likes and dislikes lead to purchase behavior intentions and purchase behaviors (Fishbein, M., & Ajzen, I., 1975).


Effects Of Restaurant Green Practices: Which Practices Are Important And Effective?, EunHa Jeong, SooCheong Jang 2010 Purdue University - Main Campus

Effects Of Restaurant Green Practices: Which Practices Are Important And Effective?, Eunha Jeong, Soocheong Jang

Caesars Hospitality Research Summit

As customers’ ecological concern is steadily increasing, demand for products and services designed to be less harmful to the environment has augmented. By executing green practices, many business owners believe the image of their companies can be improved. Furthermore, the improved image may eventually motivate the customers to use products or services offered by the green company. The restaurant industry is witnessing the green movement as well. Restaurant owners adopt green practices to their properties with the purpose of creating a distinctive image that can differentiate them from their competitors. Therefore, restaurateurs strive to get this competitive advantage by introducing ...


An Analysis Of Crime Statistics To Tourist Areas And Non-Tourist Areas In New Orleans, Kim H. Williams 2010 University of New Orleans

An Analysis Of Crime Statistics To Tourist Areas And Non-Tourist Areas In New Orleans, Kim H. Williams

Caesars Hospitality Research Summit

The economic impact of travel and tourism to New Orleans, Louisiana is immense. In New Orleans, tourism is one of the leading industries which accounts for the city’s economic recovery in Post-Katrina New Orleans. Tourism was one of the major industries to the New Orleans economy and accounted for 35% or $210 million of the City of New Orleans’ annual operating budget (New Orleans Tourism Marketing Corporation, 2008). Yet, tourism leaders and officials are plagued with the negative perception of crime as New Orleans tops U.S. cities as the murder capital of the United States (McCarthy, 2007). The ...


Travel And Spending Characteristics Of The Mature Biker: An Exploratory Study, Kelly Ann Way, Lona J. Roberts, Jean Turner 2010 University of Arkansas - Main Campus

Travel And Spending Characteristics Of The Mature Biker: An Exploratory Study, Kelly Ann Way, Lona J. Roberts, Jean Turner

Caesars Hospitality Research Summit

Hospitality Research Summit--Tourism segment


The Impact Of Magnitude Salience On Prix Fixe Menu Price Judgment, Shuo Wang, Michael Lynn 2010 Cornell University

The Impact Of Magnitude Salience On Prix Fixe Menu Price Judgment, Shuo Wang, Michael Lynn

Caesars Hospitality Research Summit

The flat price structure of prix fixe menus (i.e., fixed food prices and fixed service gratuities) affords restaurant operators the opportunity to present the same menu price in different ways. This report examined customers’ responses to financially equivalent prix fixe menu prices with a built-in gratuity (i.e., all-inclusive prices), a separately listed percentage gratuity and a separately listed dollar gratuity in terms of deal perception. Through an online experiment, we found that prix fixe menu prices with a percentage gratuity below (above) the conventional 15% were perceived more (less) favorably than their all-inclusive counterparts. However, there was no ...


Incidental Music: Enhancing The Emotional Experience Of The Audience, Kathleen B. Nelson, Daniel E. Nelson 2010 University of Nevada, Las Vegas

Incidental Music: Enhancing The Emotional Experience Of The Audience, Kathleen B. Nelson, Daniel E. Nelson

Caesars Hospitality Research Summit

Environmental psychologists, who study transactions between individuals and their physical settings, maintain when an individual’s environment is changed, his/her behavior and experience are also changed by the environment (Gifford, 2002). Like other segments of the theatrical setting, a manipulation of the environment can enhance or constrain audience actions. Physical elements, as well as other ambient factors such as lighting, color, quality of materials, set design, music, fragrance, and room temperature are just a sample of the dramatic elements used to orchestrate the environment. However, this paper explores the relationship between the elements utilized to create enhanced experiences for ...


The Social Responsibility Of The Foodservice Industry: The Need For Action Regarding The Obesity Crisis, Audrey C. McCool, Barent N. McCool 2010 University of Nevada, Las Vegas

The Social Responsibility Of The Foodservice Industry: The Need For Action Regarding The Obesity Crisis, Audrey C. Mccool, Barent N. Mccool

Caesars Hospitality Research Summit

Abstract: Obesity has reached epidemic proportions. Costs associated with obesity pose a severe threat to the U.S. economy. Evidence indicates the foodservice industry has had a major role contributing to the obesity crisis; thus it is argued that the industry has an ethical and social responsibility to now aggressively adopt socially responsible actions that will help alleviate the increasing incidence of obesity. Such actions might include innovative advertising initiatives, modification of portion sizes, and nutrition labeling so that consumers can make healthful food selections. Even though such actions might result in short-term profit losses, socially responsible actions have the ...


Estimating The Impact Of Showroom Entertainment On The Hourly Gaming Volume Of A Las Vegas Hotel-Casino, Eunju Suh 2010 Florida International University

Estimating The Impact Of Showroom Entertainment On The Hourly Gaming Volume Of A Las Vegas Hotel-Casino, Eunju Suh

Caesars Hospitality Research Summit

Along with the emergence of mega casino-resorts in the gaming industry, researchers have attempted to estimate the indirect gaming contributions of non-gaming casino amenities such as showroom entertainment and restaurants. However, the daily data of aggregate gaming volumes analyzed in previous gaming research did not allow exploring transient gaming volumes associated with casino amenities during a much narrower range of time periods (i.e., hourly). The current investigation addresses this limitation by proposing a model to examine the relationship between showroom headcounts and hourly slot gaming volumes for the hours falling adjacent to the show’s performance time. Considering a ...


Workplace Religious Discrimination, Rebecca Garnett, Joan M. Clay 2010 University of North Texas

Workplace Religious Discrimination, Rebecca Garnett, Joan M. Clay

Caesars Hospitality Research Summit

Legal cases of religious discrimination are on the rise, a 32.5% increase in claims between 1997 and 2007. Company dress codes are increasingly being challenged based on religious discrimination. This paper focuses on legal cases involving religious discrimination based on dress.


The Impact Of European Pools On A Meeting Planner’S Booking Decision, Dan Cormany, Miranda D. Kitterlin, Curtis Love 2010 University of Nevada, Las Vegas

The Impact Of European Pools On A Meeting Planner’S Booking Decision, Dan Cormany, Miranda D. Kitterlin, Curtis Love

Caesars Hospitality Research Summit

In a city of constant change and competition, many Las Vegas resort properties are offering topless pools (Yeskel, 2008). This phenomenon is known as “adult bathing” or “European-style” tanning, and many of the properties offering this service refer to their venues as “European pools” (Villano, 2007). A number of properties, including at least eight on the Las Vegas Strip, two in off-strip “locals’ casinos”, and one in the downtown area, have added this option for adult sunbathers. While this may be an appealing feature for many leisure travelers, its potential impact on the meeting business for those facilities is not ...


The Role Of Geographic Proximity And Industrial Structure In Metropolitan Area Business Cycles, Michael Hollar, Anthony Pennington-Cross, Anthony Yezer 2010 U.S. Department of Housing and Urban Development

The Role Of Geographic Proximity And Industrial Structure In Metropolitan Area Business Cycles, Michael Hollar, Anthony Pennington-Cross, Anthony Yezer

Finance Faculty Research and Publications

Measurement and prediction of aggregate economic fluctuations at the region, state, and metropolitan area level is a major challenge. As data quality and analytical techniques have improved, the analysis of coincident economic cycle indicators (CEI) has progressed from national to regional to state levels. This paper continues the trend of geographic disaggregation by constructing and analyzing CEI at the MSA level. The theoretical advantage of MSA level indexes is that they reflect labor market areas. Given lack of quarterly economic time series at the MSA level, we construct a new variable, the EPI (export price index). The EPI is an ...


Measuring And Explaining Competitiveness In The Context Of Small Island Destinations, Robertico R. Croes 2010 University of Central Florida

Measuring And Explaining Competitiveness In The Context Of Small Island Destinations, Robertico R. Croes

Faculty Scholarship and Creative Works

This study measures and explains competitiveness among small island destinations. Current measures of competitiveness do not respond to the special needs of small island destinations. An alternative measurement suggests a more suitable Tourism Competitiveness Index (TCI), and through the application of panel regression analysis, tracks the most important factors affecting competitiveness among island destinations. The findings imply likelihood that more expensive destinations obtain a larger share of regional tourism revenues. The study concludes that providing a high-quality product may allow destinations to become and remain competitive.


The Social Implications Of Emerging Technologies, Katina Michael 2010 University of Wollongong

The Social Implications Of Emerging Technologies, Katina Michael

Professor Katina Michael

As the Program Committee Chair, I would like to first and foremost thank the forty person strong international program committee for their support, feedback and contributions from the outset. The Committee itself was made up of researchers from 11 countries, covering diverse disciplines and expertise. In their own right members of the program committee are renowned researchers, cited in many of the papers appearing in this year’s ISTAS full proceedings, and over the years appearing in associated publications such as IEEE Technology and Society Magazine. It was such an honour to work with persons possessing a truly collaborative spirit ...


Auto Control Del Mercado, Guillermo Arosemena 2010 SelectedWorks

Auto Control Del Mercado, Guillermo Arosemena

Guillermo Arosemena

No abstract provided.


Auto Control Del Mercado, Guillermo Arosemena 2010 SelectedWorks

Auto Control Del Mercado, Guillermo Arosemena

Guillermo Arosemena

No abstract provided.


Fostering Ipv6 Migration Through Network Quality Differentials, Roch A. Guérin, Kartik Hosanagar 2010 University of Pennsylvania

Fostering Ipv6 Migration Through Network Quality Differentials, Roch A. Guérin, Kartik Hosanagar

Departmental Papers (ESE)

Although IPv6 has been the next generation Internet protocol for nearly 15 years, new evidences indicate that transitioning from IPv4 to IPv6 is about to become a more pressing issue. This paper attempts to quantify if and how such a transition may unfold. The focus is on ``connectivity quality,'' e.g., as measured by users' experience when accessing content, as a possible incentive (or disincentive) for migrating to IPv6, and on ``translation costs'' (between IPv6 and IPv4) that Internet Service Providers will incur during this transition. The paper develops a simple model that captures some of the underlying interactions, and ...


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