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What Are The Impacts Of Non-Governmental Organizations On The Lives Of The Citizens Of Tanzania?, Razeen Jivani 2010 University of Pennsylvania

What Are The Impacts Of Non-Governmental Organizations On The Lives Of The Citizens Of Tanzania?, Razeen Jivani

Social Impact Research Experience (SIRE)

No abstract provided.


Isscm Graduating Cohort, 2010, Raj Soin College of Business, Wright State University 2010 Wright State University

Isscm Graduating Cohort, 2010, Raj Soin College Of Business, Wright State University

ISSCM Master Cohort Posters

Poster congratulating the 2010 Graduating Cohort from the Master of Information Systems and the Master of Science in Logistics and Supply Chain Management Programs.


The Marketing Of Experience, Robert J. Kwortnik Jr. 2010 Cornell University

The Marketing Of Experience, Robert J. Kwortnik Jr.

Articles and Chapters

[Excerpt] In their provocative and prescient Harvard Business Review article, Pine and Gilmore (1998) declared, "Welcome to the Experience Economy." Indeed, "experience" has become essential to market exchange in many contexts, with consumers desiring an experience from even mundane service offerings (e.g., quick service restaurants [QSRs] and coffee shops; think Chipotle and Starbucks) and marketers striving to deliver novel experiences as a means to differentiate from the competition and, ultimately, attain customer loyalty (Pullman & Gross, 2003). So strong is the experience wave that a major U.S. "legacy airline" recently announced a search for a new position—VP of ...


Demand Management, Chris K. Anderson 2010 Cornell University

Demand Management, Chris K. Anderson

Articles and Chapters

[Excerpt] Pricing is one of the key drivers of firm profits. Revenue management (RM) is predicated on variable and responsive pricing actions in an effort to optimally match supply with demand. Historically, the matching of supply and demand via RM has been a process of rejecting lower valued demand or reserving capacity for higher yielding demand in the face of excess demand. More recently, RM has been taking a more active pricing role as supply has exceeded demand. The following is a commentary on the four chapters comprising Part VI, with some extensions and discussion of the future role of ...


Citizenship In The Humanities And Social Sciences: A Selective Bibliography, 2000-2009, Wayne State University School of Library and Information Science, Winter 2010 LIS 7160, James E. Van Loon, H.G.B. Anghelescu 2010 Wayne State University

Citizenship In The Humanities And Social Sciences: A Selective Bibliography, 2000-2009, Wayne State University School Of Library And Information Science, Winter 2010 Lis 7160, James E. Van Loon, H.G.B. Anghelescu

School of Information Sciences Faculty Research Publications

Citizenship in the Humanities and Social Sciences is a selective bibliography consisting of citations to works published during the years 2000-2009 on citizenship-related topics in the humanities and social sciences. Primarily consisting of books/chapters and scholarly journal articles, the bibliography also includes other materials (case studies, reports, dissertations, and working papers) for which scholarship, authority and relevance have been established. Most cited works are published in the English language, although articles published in other languages using a Latin alphabet are also included. Citations were retrieved during January-March 2010 from a variety of aggregated databases accessed through the Wayne State ...


A Systems Analysis Experiential Case Study: Repeatable Real World Problem Solving, Priscilla Arling, C. Deeter, H. Eggers 2010 Butler University

A Systems Analysis Experiential Case Study: Repeatable Real World Problem Solving, Priscilla Arling, C. Deeter, H. Eggers

Scholarship and Professional Work - Business

Many business schools today are emphasizing experiential education, particularly in undergraduate instruction, where students often have had limited exposure to business settings. While a business problem can be presented in the form of a written case study, real world projects for external clients are increasingly being incorporated into the classroom. However finding suitable clients and projects for multiple student teams each semester can be difficult.


Toward More Effective Implementation Of Evidence-Based Practice: Relational And Contextual Considerations, Priscilla Arling, Rebekah L. Fox, Bradley N. Doebbeling 2010 Butler University

Toward More Effective Implementation Of Evidence-Based Practice: Relational And Contextual Considerations, Priscilla Arling, Rebekah L. Fox, Bradley N. Doebbeling

Scholarship and Professional Work - Business

Priscilla Arling's contribution to Handbook of Healthcare Delivery Systems. London: Taylor & Francis, 2010.


Immigrant Business Enterprises: A Classification Framework Conceptualization And Test, Roberto Curci, Robert Mackoy 2010 Butler University

Immigrant Business Enterprises: A Classification Framework Conceptualization And Test, Roberto Curci, Robert Mackoy

Scholarship and Professional Work - Business

This article proposes the Immigrant Business Enterprises Classification Framework to organize immigrant-owned businesses into categories associated with different levels of business integration into a host country's mainstream business community. The article applies the framework and reports the findings of structured face-to-face interviews with 199 Hispanic business enterprises (HBEs) in Indianapolis. The authors find Hispanic-owned businesses hold different characteristics depending upon the integration category in which they are classified; the findings suggest that to support immigrant entrepreneurship, governments, business development organizations, and researchers should address category-specific challenges, opportunities, and needs.


Pedagogical Strategies For Teaching Moral Minimalism, Richard McGowan 2010 Butler University

Pedagogical Strategies For Teaching Moral Minimalism, Richard Mcgowan

Scholarship and Professional Work - Business

In 1986, Stephen Satris’s article, "Student Relativism," means to "offer analysis of, and suggest some methods for dealing with, a quite particular and peculiar problem in teaching philosophy…I speak of the problem of student relativism." (Satris, 1986, p. 193) The problem has not gone away.

However, psychological research suggests that the problem of relativism, a problem especially critical for teaching business ethics (or any other class in applied philosophy) is not insolvable. This paper, extending earlier work by R. McGowan, provides a brief account of research by Lawrence Kohlberg and William Perry on the structure of thought exhibited ...


Evaluating Strategies To Create Successful Business Incubators In Massachusetts Gateway Cities, Sonya C. Smith 2010 University of Massachusetts Amherst

Evaluating Strategies To Create Successful Business Incubators In Massachusetts Gateway Cities, Sonya C. Smith

Masters Theses 1911 - February 2014

This thesis evaluates economic development, planning, public policy, and business strategies to create successful business incubators in Massachusetts’ post-industrial cities. These post-industrial cities in Massachusetts are dubbed “Gateway Cities” because they were once the economic engines of the region as well as areas of entry for many foreign-born residences to live and work. These cities have been recently plagued by high unemployment, poverty, and low business investment as many businesses, especially manufacturing, have located elsewhere. Legislation and policies involving redistribution of wealth to these Gateway Cities has recently been enacted to strengthen these communities. Although there currently isn’t a ...


Random Thoughts On Innovation, Arcot Desai NARASIMHALU, Institute of Innovation and Entrepreneurship 2010 Singapore Management University

Random Thoughts On Innovation, Arcot Desai Narasimhalu, Institute Of Innovation And Entrepreneurship

Research Collection Institute of Innovation and Entrepreneurship

We had to bring about an organizational innovation by reengineering the organization itself!!! The late 1990s saw us redefine the mission of the organization to be user and market centric aiming to produce solutions with a 10X difference. We had to create a program that will allow promising technologies and solutions created by engineers and scientists who were passionate to see their works utilized by the world. This required transforming a quasi-academic publicly funded lab into an engine that would generate new businesses. The transformation was not easy. This was also about the time when the dot com bubble was ...


Once, Twice, Or Three Times As Harmful? Ethnic Harassment, Gender Harassment, And Generalized Workplace Harassment, Jana L. Raver, Lisa Hisae Nishii 2010 Queen's University - Kingston, Ontario

Once, Twice, Or Three Times As Harmful? Ethnic Harassment, Gender Harassment, And Generalized Workplace Harassment, Jana L. Raver, Lisa Hisae Nishii

Articles and Chapters

Despite scholars’ and practitioners’ recognition that different forms of workplace harassment often co-occur in organizations, there is a paucity of theory and research on how these different forms of harassment combine to influence employees’ outcomes. We investigated the ways in which ethnic harassment (EH), gender harassment (GH), and generalized workplace harassment (GWH) combined to predict target individuals’ job-related, psychological, and health outcomes. Competing theories regarding additive, exacerbating, and inuring (i.e., habituating to hardships) combinations were tested. We also examined race and gender differences in employees’ reports of EH, GH, and GWH. The results of two studies revealed that EH ...


Corruption As Social Exchange, Edward J. Lawler, Lena Hipp 2010 Cornell University

Corruption As Social Exchange, Edward J. Lawler, Lena Hipp

Articles and Chapters

This chapter applies social exchange theory to corruption. If two parties exhibit corrupt behaviors, secrecy becomes a new joint good, making the two parties more dependent on each other (an increase in total power). Since no external enforcement mechanisms are available in illicit exchanges, the initial reciprocal exchange pattern shifts toward negotiated or productive forms of exchange. Such forms of exchange, however, tend to leave traces, either because the amount of traded resources increases or the contingencies between the behaviors become more visible to the outside. Using the larger network structure, in which corrupt exchanges are embedded, to deal with ...


A Framework For Evaluating The Customer Wait Experience, Kelly A. McGuire, Sherri E. Kimes, Michael Lynn, Madeleine E. Pullman, Russell C. Lloyd 2010 SAS, Institute, Inc

A Framework For Evaluating The Customer Wait Experience, Kelly A. Mcguire, Sherri E. Kimes, Michael Lynn, Madeleine E. Pullman, Russell C. Lloyd

Articles and Chapters

Purpose – The purpose of this paper is to propose and test a model which defines the psychological processes that mediate the relationship between perceived wait duration (PWD) and satisfaction. This model will provide a framework for evaluating the impact of situational and environmental variables in the servicescape on customer reaction to the wait experience.

Design/methodology/approach – The approach included one field study and two laboratory experiments in which subjects participated in a service with a pre-process wait and evaluated their experience on a survey.

Findings – Perceived wasted time, perceived control, perceived boredom, and perceived neglect mediated the relationship between ...


Commentary: Human Resources Strategy In The Hospitality Industry: Where Do We Go From Here?, J. Bruce Tracey 2010 Cornell University School of Hotel Administration

Commentary: Human Resources Strategy In The Hospitality Industry: Where Do We Go From Here?, J. Bruce Tracey

Articles and Chapters

[Excerpt] Our understanding of the strategic role and impact of human resources (HR) has evolved considerably over the past several years. One of the most salient changes is that HR is now viewed—for the most part—as a strategically central function rather than an administrative cost center. Indeed, as human capital concerns top the list of the industry’s most vexing and challenging issues (e.g., Enz, 2001, 2004), much more attention has been given to the ways in which the HR function can support a company’s competitive position and add real value to business-level decision making and ...


A Sense Of Things To Come: Future Research Directions In Sensory Marketing, Ryan S. Elder, Nilufer Z. Aydinoglu, Victor Barger, Cindy Caldara, Hae Eun Chun, Chan Jean Lee, Gina S. Mohr, Antonios Stamatogiannakis 2010 Brigham Young University

A Sense Of Things To Come: Future Research Directions In Sensory Marketing, Ryan S. Elder, Nilufer Z. Aydinoglu, Victor Barger, Cindy Caldara, Hae Eun Chun, Chan Jean Lee, Gina S. Mohr, Antonios Stamatogiannakis

Articles and Chapters

The exciting exploration on sensory marketing presented in this book is just the foundation upon which to build future research. There are myriad unexplored questions and innumerable directions in which to take this research. Our goal in this chapter is not to provide an exhaustive array of these future directions, but rather to stimulate the reader into exploring new ideas. We present possible future directions for each sense individually (vision, audition, smell, touch, taste), and conclude with ideas for future research addressing the interplay among multiple senses within consumer behavior.


Developing Global Mindset And The Impact On Virtual Teams, Maureen Martin 2010 Cornell University

Developing Global Mindset And The Impact On Virtual Teams, Maureen Martin

CAHRS White Papers

[Excerpt] Increasingly global and competitive in nature, today’s work environment necessitates more cooperation, collaboration, and cross-cultural understanding than ever before. Many significant changes have altered the way companies conduct business. Companies now compete in a global economy that demands quality goods and services at competitive prices. Consumers, through increasing demand for better quality, force companies to remain competitive by providing (1) tailored solutions for specific needs and (2) responding rapidly to market changes. In this global context, speed and personalized solutions create customer growth. But how do multinational companies respond to these two often competing forces? Expanding on the ...


Virtual Teams: Work/Life Challenges - Keeping Remote Employees Engaged, Kirsten Sundin 2010 Cornell University

Virtual Teams: Work/Life Challenges - Keeping Remote Employees Engaged, Kirsten Sundin

CAHRS White Papers

Remotely located employees are quickly becoming a norm in the modern workplace in response to evidence that telecommuters save on costs and produce more efficiently. There are many intangible benefits also felt with the increasing prevalence of remote employees. Telecommuters are more satisfied with their work/life balance and report lower rates of job burnout. Though there are also many well-identified setbacks remotely located managers and employees may face. Employers see the most success with telecommuting by first recruiting the people best fit to fill these remote roles. However, the process of developing remote employees is a process that requires ...


A Cost-Benefit Analysis Of Face-To-Face And Virtual Communication: Overcoming The Challenges, Rebecca Heller 2010 Cornell University

A Cost-Benefit Analysis Of Face-To-Face And Virtual Communication: Overcoming The Challenges, Rebecca Heller

CAHRS White Papers

Virtual communication has become the norm for many organizations (Baltes, Dickson, Sherman, Bauer, & LaGanke, 2002; Bergiel, Bergiel, & Balsmeier, 2008; Hertel, Geister, & Konradt, 2005). As technology has evolved, time and distance barriers have dissolved, allowing for access to experts worldwide. The reality of business today demands the use of virtual communication for at least some work, and many professionals will sit on a virtual team at some point (Dewar, 2006). Although virtual communication offers many advantages, it is not without challenges. This article examines the costs and benefits associated with virtual and face-to-face communication, and identifies strategies to overcome virtual communication's challenges.


Challenges And Interventions In Monitoring And Evaluating Virtual Team Performance, Rex Fitzpatrick 2010 Cornell University

Challenges And Interventions In Monitoring And Evaluating Virtual Team Performance, Rex Fitzpatrick

CAHRS White Papers

With the increasingly global nature of our economy, heightened complexity of jobs, emphasis on enterprise agility, and an increase of American telecommuters (approximately 17.2 million in 2008 compared to 12.4 million in 2006* (“Telework Trendlines,” 2009), many companies have adopted distributed, or “virtual”, teams into their organizational structures to successfully operate in changing business conditions.

Research suggests that the implementation of virtual teams can provide organizations with many potential benefits—remote working options to greater attract and retain employees (Cascio, 2000), enhanced project decision quality stemming from the firm’s ability to place the best individuals together on ...


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