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How Satisfaction Modifies The Strength Of The Influence Of Perceived Service Quality On Behavioral Intentions, Shyh Jane Li, Yu-Ying Huang, Miles Yang 2011 National Sun Yat-Sen University

How Satisfaction Modifies The Strength Of The Influence Of Perceived Service Quality On Behavioral Intentions, Shyh Jane Li, Yu-Ying Huang, Miles Yang

Faculty of Business - Papers

Purpose: The existence and form of interaction effects between service quality and satisfaction are still uncertain. The main purpose of this study is to examine whether satisfaction moderates the relationship between service quality and behavioral intentions. Design/methodology/approach: A structured questionnaire was distributed to the out-patients of 12 regional hospitals (the middle level) in Taiwan. Findings: The findings show that the forms of moderators played by satisfaction are not always the same under different dimensions of service quality (i.e. reliability, responsiveness, assurance, and empathy). Satisfaction positively moderates the influence of reliability/empathy on behavioral intentions, but negatively moderates ...


The Factors Of Sme Cluster Developments In A Developing Country: The Case Of Indonesian Clusters, Mukhammad Kholid Mawardi, Ty Choi, Nelson Perera 2011 University of Wollongong

The Factors Of Sme Cluster Developments In A Developing Country: The Case Of Indonesian Clusters, Mukhammad Kholid Mawardi, Ty Choi, Nelson Perera

Sydney Business School - Papers

Since cluster development factors become a critical issue in the debate of the industrial cluster literature, several scholars have attempted to seek the variables that influence the cluster growth. This paper presents the case of the wood furniture cluster of Bukir- Indonesia to explain the development of SME clusters by identifying its influential factors. We utilize the model proposed by Parrilli (2009) that includes collective efficiency, social capital, and policy inducement variables to explore the driving factors of this cluster growth. Based on the qualitative approach, this case study found that collective efficiency and social capital affect the development of ...


Palliative Care Outcomes Collaboration: Improving The Quality Of Palliative Care Using Routine, Standard Patient Assessments, Maree Banfield 2011 University of Wollongong

Palliative Care Outcomes Collaboration: Improving The Quality Of Palliative Care Using Routine, Standard Patient Assessments, Maree Banfield

Sydney Business School - Papers

The Palliative Care Outcomes Collaboration (PCOC) allows palliative care nurses to more effectively evaluate the quality of care being provided to patients. The PCOC was established in 2005 under the National Palliative Care Program and is supported by the Australian Government Department of Health and Ageing. The collaboration includes the University of Wollongong, the University of Western Australia Flinders University and Queensland University of Technology, with associated quality improvement facilitators to assist services with PCOC.


What Is Activity-Based Funding? Abf Information Series No. 1, Kathy Eagar 2011 University of Wollongong

What Is Activity-Based Funding? Abf Information Series No. 1, Kathy Eagar

Sydney Business School - Papers

Activity-Based Funding (ABF) is a central feature of the Rudd hospital reform plan (‘A National Health and Hospitals Network for Australia’s Future’). ABF is not a new idea, either to the health sector or to other industries. Indeed, the Council of Australian Governments (COAG) agreed in November 2008 to introduce a nationally consistent ABF approach as part of its National Partnership Agreement on Hospital and Health Workforce Reform. The Rudd hospital reform plan proposes to accelerate the ABF work program that has already been agreed with the States and Territories.


Rivers And Puddles: Metaphors For Explaining The Need For Continuous Change And Development In Modern Organisations, Ann M. Rogerson 2011 University of Wollongong

Rivers And Puddles: Metaphors For Explaining The Need For Continuous Change And Development In Modern Organisations, Ann M. Rogerson

Sydney Business School - Papers

Metaphors are popular with academics and researchers to explain organisational phenomena including change, but these metaphors may not be as useful when explaining the need for continuous change to employees. This paper proposes the use of rivers and puddles as metaphors for leaders, managers and organisations to use to explain the shift required in accepting day to day change as the norm rather than a process. These relatable metaphors provide an approach to differentiating between process and adaptive change and how to explain this in terms that having meaning to individual employees and organisations.


Safe System Demonstration Project In A Remote Aboriginal And Torres Strait Islander Community, Teresa Senserrick, Peter Yip, Raphael Grzebieta, Kathleen F. Clapham, Marilyn Lyford, Rebecca Ivers 2011 University of Sydney

Safe System Demonstration Project In A Remote Aboriginal And Torres Strait Islander Community, Teresa Senserrick, Peter Yip, Raphael Grzebieta, Kathleen F. Clapham, Marilyn Lyford, Rebecca Ivers

Sydney Business School - Papers

This paper reports on key findings and recommendations of the first known application of a comprehensive Safe System audit in a remote Aboriginal and Torres Strait Islander community; commissioned by the Indigenous Road Safety Working Group with funding from Austroads. The audit was conducted in Bidyadanga WA in collaboration with the Bidyadanga Community Council during June-August 2010, including: review of policy, management and police records; physical observation of roads, speeds and vehicles; and interviews with community members and local stakeholders including regarding road user issues and vehicle access. Bidyadanga was found to have high quality roads and safe speeds within ...


Given The Fact That Australia Has Had A 'Petroleum Resource Rent Tax' Since 1987, Why Should There Be Any Opposition To A 'Mineral Resource Rent Tax'?, John A. McLaren, Pierre Chabal 2011 University of Wollongong

Given The Fact That Australia Has Had A 'Petroleum Resource Rent Tax' Since 1987, Why Should There Be Any Opposition To A 'Mineral Resource Rent Tax'?, John A. Mclaren, Pierre Chabal

Faculty of Business - Papers

The Australian Government introduced a resource rent tax on offshore oil and gas deposits in 1987 and since then it has raised in excess of an additional $1 billion a year in revenue over and above the normal company tax on income. At the time it was being introduced a great deal of controversy followed the proposed introduction of the petroleum resource rent tax (PRRT). On 2 November 2011, the Australian government introduced the raft of bills into Parliament for the imposition of a Mineral Resource Rent Tax (MRRT) on profit generated from iron ore, coal and gas from coal ...


Three-Dimensional Dosimetry Imaging Of I-125 Plaque For Eye Cancer Treatment, Michael Weaver, Janette P. Green, Marco Petasecca, Michael L. Lerch, Dean L. Cutajar, D. Franklin, J Jakubek, Martin G. Carolan, M Conway, S Pospisil, Tomas Kron, Peter E. Metcalfe, M Zaider, Anatoly B. Rosenfeld 2011 University of Wollongong

Three-Dimensional Dosimetry Imaging Of I-125 Plaque For Eye Cancer Treatment, Michael Weaver, Janette P. Green, Marco Petasecca, Michael L. Lerch, Dean L. Cutajar, D. Franklin, J Jakubek, Martin G. Carolan, M Conway, S Pospisil, Tomas Kron, Peter E. Metcalfe, M Zaider, Anatoly B. Rosenfeld

Sydney Business School - Papers

Treatment of ocular cancers using eye plaque brachytherapy is now an established medical procedure. However, current QA for these eye plaques is quite rudimentary, limiting the opportunities for precise pre-tumour plaque customisation. This paper proposes and experimentally validates a new technique for imaging of eye plaque dose distributions using a high-resolution pixelated silicon detector. Results are presented demonstrating the 2D and 3D isodose surfaces produced using experimental data collected using this method.


Coaching With Self-Determination Theory In Mind: Using Theory To Advance Evidence-Based Coaching Practice, Gordon B. Spence, Lindsay G. Oades 2011 University of Wollongong

Coaching With Self-Determination Theory In Mind: Using Theory To Advance Evidence-Based Coaching Practice, Gordon B. Spence, Lindsay G. Oades

Sydney Business School - Papers

The scholarly coaching literature has advanced considerably in the past decade. However, a review of the existing knowledge base suggests that coaching practice and research remains relatively uninformed by relevant psychological theory. In this paper it will be argued that Self-Determination Theory (SDT; Deci & Ryan, 1985) presents as a useful theoretical framework for coaching as it can help understand coaching practice at both macro and micro levels. The utility of SDT as a theoretical framework for coaching is explored, with particular attention given to the role that coaching would appear to play in the satisfaction of three basic psychological needs ...


The Aging Workforce: How Can Australian Universities Address Future Workforce Challenges?, Susan Loomes, Grace McCarthy 2011 University of Wollongong

The Aging Workforce: How Can Australian Universities Address Future Workforce Challenges?, Susan Loomes, Grace Mccarthy

Sydney Business School - Papers

Australia is facing major demographic challenges fueled by low workforce participation rates and the exit of the baby boomers from the workforce. Universities are likely to face the same workforce challenges. However, they may be in a better position than mainstream businesses due to the skills required, the flexibility of hours, and the nature and casualization of the workforce. This opens the door to attract retiring business professionals and aiding them to transition into academic teaching roles. For this non-traditional recruitment pathway to succeed, universities will need to ensure they have appropriate education and training pathways, mentoring along with peer ...


Counter-Terrorism And Information: The Nsi Act, Fair Trials And Open, Accountable Government, Mark Rix 2011 University of Wollongong

Counter-Terrorism And Information: The Nsi Act, Fair Trials And Open, Accountable Government, Mark Rix

Sydney Business School - Papers

This paper investigates Australia’s National Security Information (Criminal and Civil Proceedings) Act 2004 (Cth) (hereafter, the NSI Act) focusing on its provisions for protecting national security information. The investigation highlights the broad and encompassing definitions of ‘national security’ and ‘information’ used in the Act and considers the measures it prescribes for the protection of so-called ‘security sensitive’ information in Federal civil and criminal proceedings. The paper then examines the implications of the definitions and measures for a suspect’s prospects of receiving a fair trial in terrorism cases. Here, the paper highlights the serious restrictions the Act places on ...


History And Potential Of Renewable Energy Development In New Zealand, Geoff Kelly 2011 University of Wollongong

History And Potential Of Renewable Energy Development In New Zealand, Geoff Kelly

Sydney Business School - Papers

Many years before greenhouse gas emission reduction became a major driver for renewable energy development, New Zealand was an early adopter of several alternative energy technologies, particularly hydroelectricity and geothermal energy. It has achieved a level of 60% of total electricity generation from such sources, and is now pursuing a target of 95% of electricity generation from renewable energy, to be achieved in fifteen years. In recent years however the development of renewables has lagged that of other countries, particularly in fields such as wind power. The paper reviews the history, current status and potential of the major renewable energy ...


Reconstructing Vision: Undone Science And Anti-Vegf Treatment Of Wet Age-Related Macular Degeneration, Tommy Cleary 2011 University of Wollongong

Reconstructing Vision: Undone Science And Anti-Vegf Treatment Of Wet Age-Related Macular Degeneration, Tommy Cleary

Sydney Business School - Papers

Treatment of wet AMD with the anti-VEGF drug Lucentis can be vital to maintaining central vision and therefore quality of life. This drug treatment is heavily subsidised by the Australian Government. In 2009 over $150 million was spent by the Australian Government’s Pharmaceutical Benefits Scheme on this particular AMD treatment drug. Yet, while a cheaper drug exists which costs less than one tenth of this price to treat wet AMD, the Australian Government’s own policies and the apparent lack of scientific testing of the cheaper anti-VEGF drug (Avastin) means that it will be some time before cheaper drugs ...


Risk Within The Foundation Of Australian Supply : A Cross-Sectoral, Cross-Regional Perspective, Lee Styger Sydney Business School 2011 University of Wollongong

Risk Within The Foundation Of Australian Supply : A Cross-Sectoral, Cross-Regional Perspective, Lee Styger Sydney Business School

Sydney Business School - Papers

Supplier capability and customer engagement trends have changed considerably in recent times. Once robust supply networks have been eroded and capacity reduced, OEM engagement patterns have changed that now often preclude existing suppliers in favour of new, alternative suppliers. In 2010 and 2011 a series of supply focus groups and key interviews with customers indicated that OME’s have typically focused attention on Tier 1 and Tier 2 supplier and lost visibility of lower level suppliers, by outsourcing the management and responsibility of the lower level suppliers to their Tier 1 and Tier 2 suppliers. The outsourcing of management and ...


An Analysis Of The Sustainability And The Future Of Innovation Readiness Within The Australian Supply Base: A Cross-Sectorial, Cross-Regional Snapshot, Lee E J Styger 2011 University of Wollongong

An Analysis Of The Sustainability And The Future Of Innovation Readiness Within The Australian Supply Base: A Cross-Sectorial, Cross-Regional Snapshot, Lee E J Styger

Sydney Business School - Papers

Recently, there has been unprecedented disturbance in the core supply base of many Australian organisations. Supply networks that were once considered robust are in many cases vulnerable. Traditional supply chain development methodologies appear to offer little improvement opportunity due to critical gaps developing at core supply nodes and/or within the critical mass of supply. This paper discusses the data derived from a series of novel cross-sectional and cross-regional supply chain focus groups and OEM feedback interviews. This paper highlights the potential embedded risks within the supply base of Australia. Importantly this paper demonstrates a disconnect between supplier and customer ...


Anticipating Happiness In A Future Negotiation: Anticipated Happiness, Propensity To Initiate A Negotiation, And Individual Outcomes, Dejun Tony Kong, Ece Tuncel, Judi McLean Parks 2011 University of Richmond

Anticipating Happiness In A Future Negotiation: Anticipated Happiness, Propensity To Initiate A Negotiation, And Individual Outcomes, Dejun Tony Kong, Ece Tuncel, Judi Mclean Parks

Jepson School of Leadership Studies articles, book chapters and other publications

We examined the role of anticipated happiness in negotiation settings. Anticipated happiness is the happiness that individuals expect to experience in the future if certain events do or do not occur. In two studies, we tested the argument that anticipated happiness initiates an approach goal, leading individuals to promote economic interests. Study 1 revealed that anticipated happiness was positively related to the propensity to initiate a negotiation, mediated by an approach goal. In Study 2, we found that anticipated happiness about reaching the target value increased the individual negotiation outcome, mediated by actual target value. Our studies provide insight into ...


Job Satisfaction Of Family And Consumer Sciences Teachers In Wisconsin, Marsha Larson 2011 Iowa State University

Job Satisfaction Of Family And Consumer Sciences Teachers In Wisconsin, Marsha Larson

Graduate Theses and Dissertations

None given


Applications Of Event Study Methodology To Lodging Stock Performance, Barry Bloom 2011 Iowa State University

Applications Of Event Study Methodology To Lodging Stock Performance, Barry Bloom

Graduate Theses and Dissertations

This dissertation presents three studies applying event study methodology to lodging stock performance and exploring two primary research questions: (a) Is there abnormal stock performance for lodging stocks surrounding specified events that could indicate market inefficiencies that can be exploited by market actors, and, (b) Are there event study methodologies that are more or less robust for use in lodging stock event studies that should be considered in future research? The dissertation proposes revised procedures for addressing the methodological issues of non-normality and cross-sectional dependence in the data through the use of both parametric and nonparametric tests.

The first paper ...


Why Do Restaurants Fail? Part Iii: An Analysis Of Macro And Micro Factors, H.G. Parsa, Amy Gregory, Michael "Doc" Terry 2011 University of Central Florida

Why Do Restaurants Fail? Part Iii: An Analysis Of Macro And Micro Factors, H.G. Parsa, Amy Gregory, Michael "Doc" Terry

Dick Pope Sr. Institute Publications

Restaurants are a significant part of American life. According to the National Restaurant Association (2009), total revenues for the restaurant industry exceed $580 billion with nearly 1,000,000 operating restaurants in the US; providing jobs for over 13 million people. The sizeable economic impact of the restaurant industry can be measured by the 4% contribution it makes to the Gross Domestic Product in the United States. In addition, the restaurant industry has been expanding at a steady rate of 2 to 4 % over the past three decades. In 2009, despite the economic downturn, the restaurant industry grew by 2 ...


The Implementation Of Electronic Health Records: A Two Country Comparison, Helen Cripps, Craig Standing, Vesna Prijatelj 2011 Edith Cowan University

The Implementation Of Electronic Health Records: A Two Country Comparison, Helen Cripps, Craig Standing, Vesna Prijatelj

ECU Publications 2011

The adoption of electronic health records has been significantly slower in Australia than many European countries. This paper compares the implementation process in Australia with Slovenia, looking at the benefits, drawbacks and success factors of ehealth implementation. The authors use case studies collected in each country to discuss issues around ehealth implementation. Though Slovenia has progressed much further down the road of ehealth the commonality of the experiences between both cases was striking.


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