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Improving Service Through Just-In-Time Concept In A Dynamic Operational Environment, Kar Way TAN, Hoong Chuin LAU, Na FU 2011 Singapore Management University

Improving Service Through Just-In-Time Concept In A Dynamic Operational Environment, Kar Way Tan, Hoong Chuin Lau, Na Fu

Research Collection School Of Information Systems

This paper is concerned with the problem of Just-In-Time (JIT) job scheduling in a dynamic environment under uncertainty to attain timely service. We provide an approach, based on robust scheduling concepts, to analytically evaluate the expected cost of earliness and tardiness for each job and also the project. In addition, we search for a schedule execution policy with the minimum robust cost such that for a given risk level (epsilon), the actual realized schedule has (1 - epsilon) probability of completing with less than or equal to this robust cost. Our method is quite generic, and can be applied to JIT ...


Innovation And Price Competition In A Two-Sided Market, Mei LIN, Shaojin LI, Andrew B. Whinston 2011 Singapore Management University

Innovation And Price Competition In A Two-Sided Market, Mei Lin, Shaojin Li, Andrew B. Whinston

Research Collection School Of Information Systems

We examine a platform's optimal two-sided pricing strategy while considering seller-side innovation decisions and price competition. We model the innovation race among sellers in both finite and infinite horizons. In the finite case, we analytically show that the platform's optimal seller-side access fee fully extracts the sellers' surplus, and that the optimal buyer-side access fee mitigates price competition among sellers. The platform's optimal strategy may be to charge or subsidize buyers depending on the degree of variation in the buyers' willingness to pay for quality; this optimal strategy induces full participation on both sides. Furthermore, a wider ...


Scalable Multiagent Planning Using Probabilistic Inference, Akshat KUMAR, S. Zilberstein, M. Toussaint 2011 Singapore Management University

Scalable Multiagent Planning Using Probabilistic Inference, Akshat Kumar, S. Zilberstein, M. Toussaint

Research Collection School Of Information Systems

Multiagent planning has seen much progress with the development of formal models such as Dec-POMDPs. However, the complexity of these models -- NEXP-Complete even for two agents -- has limited scalability. We identify certain mild conditions that are sufficient to make multiagent planning amenable to a scalable approximation w.r.t. the number of agents. This is achieved by constructing a graphical model in which likelihood maximization is equivalent to plan optimization. Using the Expectation-Maximization framework for likelihood maximization, we show that the necessary inference can be decomposed into processes that often involve a small subset of agents, thereby facilitating scalability. We ...


Promoting Technological Investment In The Australian Rail Freight Sector: Evaluating The Feasibility Of Accelerated Depreciation, Nattawoot Koowattanatianchai 2011 Southern Cross University

Promoting Technological Investment In The Australian Rail Freight Sector: Evaluating The Feasibility Of Accelerated Depreciation, Nattawoot Koowattanatianchai

Theses

Although regulation for emissions, pollution, etc., is becoming stricter, the Australian rail freight industry is still locked in to using large numbers of existing rolling stock, e.g., locomotives and wagons. Much of this rolling stock is no longer efficient. Largely as a result of infrastructure constraints, it is not feasible for operators to dispense with their old technology at regular intervals, even though they will need to pay more to use older technology if a carbon price eventuates.

This thesis seeks to ascertain the viability of promoting investment incentives for newly acquired locomotives, wagons and other equipment. It analyses ...


Relationship Management In Swiss Financial Services : An Investigation Into Relationship And Bonding Values Of Highly-Involved And Confident Customers, Evangelos Avramakis 2011 Southern Cross University

Relationship Management In Swiss Financial Services : An Investigation Into Relationship And Bonding Values Of Highly-Involved And Confident Customers, Evangelos Avramakis

Theses

The Swiss Financial Services (FS) industry has seen major changes characterized by regulatory and growth issues, increased competition, development of new delivery channels commoditizing bank products, customer preferences, and technological advances. These have impacted revenue, profits, shareholder, and market value generation. Therefore, financial institutions need to transform their business models making them customer-centric. They must understand critical customer value drivers in accordance with customer profitability indicators. Given the highly competitive environment relationship marketing (RM) strategies aim to build loyal long-term relationships. Active customers are suggested to be highly-involved, confident and more profitable. For this research, depending on the type of ...


An Investigation Of The Leadership Styles Of Middle Managers In The Thai Hotel Industry Using The Mlq (5x-Short Form) And Hofstede’S Cultural Dimensions, Yootanat Boonyachai 2011 Southern Cross University

An Investigation Of The Leadership Styles Of Middle Managers In The Thai Hotel Industry Using The Mlq (5x-Short Form) And Hofstede’S Cultural Dimensions, Yootanat Boonyachai

Theses

The hotel industry is the cornerstone of success for the Thai economy and effective leadership in Thai hotels contributes significantly to the profits gained in this industry. Middle managers are therefore critical in the Thai hotel industry because they must lead staff effectively to achieve organisational goals. This research thus investigates the leadership styles of a sample of hotel middle managers in Thailand.

The literature review examines leadership and management, leadership theories, leadership styles and the instruments used to measure leadership styles in the Thai hotel cultural context. A number of leadership style instruments such as the DISC are discussed ...


The Factors Affecting The Usage Of Private Retail Sales Portals By Malaysian Urban Consumers, Allen Chong Guan Lim 2011 Southern Cross University

The Factors Affecting The Usage Of Private Retail Sales Portals By Malaysian Urban Consumers, Allen Chong Guan Lim

Theses

The purpose of this research is to explore the challenges and advantages affecting the usage of private retail sales portals by Malaysian urban consumers. Most of the previous studies have focused on the usage of private retail sales portals in non-Malaysian urban consumers’ perspectives. This study aims to bridge the gaps created by the lack of literature on the factors that contribute to the successful use of private retail sales portals by Malaysian urban consumers. The research problem is “How can Malaysian private retail sales portals be more efficiently and effectively used by Malaysian urban consumers?”

The rapid globalisation of ...


An Extended Model For Measuring The Technology Transfer Potentials At The Industrial Level, Sathayanarayanan Pachamuthu 2011 Southern Cross University

An Extended Model For Measuring The Technology Transfer Potentials At The Industrial Level, Sathayanarayanan Pachamuthu

Theses

Technology contributes to the development of society and economy of the nation through the invention, diffusion, transfer, and application of new knowledge. In the emerging global economy of the 21st century, technology is a key to sustainable economic prosperity. Transfer of technology is the key element for the industrialization, growth, and economic development of the countries. The knowledge transferring capabilities of the transferor, adaptation and assimilation capabilities of the transferee are important to a large extent on the success of any transfer of technology.

The quantitative or mathematical modeling has not been significantly utilized in analyzing the technology transfer process ...


A Diachronic Informational Efficiency Investigation Of European Carbon Markets, Scott J. Niblock 2011 Southern Cross University

A Diachronic Informational Efficiency Investigation Of European Carbon Markets, Scott J. Niblock

Theses

The aim of this research is to address the inter-phase informational efficiency of the European Union Emissions Trading Scheme (EU ETS) from 2005 to 2010. Using the weak-form Efficient Market Hypothesis (EMH) as the appropriate theoretical framework, the investability, dynamic linkages, and random walk behaviour of European carbon markets were collectively examined via the following Research Questions:

Are European carbon markets weak-form efficient?

Research Question One "What are the investment characteristics of European carbon markets?"

Research Question Two "Do dynamic linkages exist among European carbon markets?"

Research Question Three "Do European carbon markets follow a random walk?"

The empirical study ...


Affiliation, Commitment And Identity Of Volunteers In The Nsw Rural Fire And State Emergency Services, Anthony J. Baxter-Tomkins 2011 Southern Cross University

Affiliation, Commitment And Identity Of Volunteers In The Nsw Rural Fire And State Emergency Services, Anthony J. Baxter-Tomkins

Theses

This research examines the experiences and perceptions of some emergency service volunteers of the New South Wales Rural Fire Service and the New South Wales State Emergency Service. In particular in investigates their motivation for joining their organisation of choice, their affiliation, commitment and identity formation. There is very little research regarding the NSW State Emergency Service volunteers but there is a growing body of knowledge regarding Rural Fire Service volunteers inAustralia. Significant research has been undertaken by McLennan and colleagues at La Trobe University and the Bushfire Cooperative Research Centre.

The substantive findings of the research presented in this ...


An Empirical Study On The Factors Influencing International Marketing Strategy Development Among Successful Exporters In Australia, Ricky Yue-Mun Tang 2011 Southern Cross University

An Empirical Study On The Factors Influencing International Marketing Strategy Development Among Successful Exporters In Australia, Ricky Yue-Mun Tang

Theses

The development of international marketing strategy is fundamental to the success of any business attempting to market their products and/or services overseas. There are many factors, both internal and external that impact on the decisions in the development of international marketing strategy. This research will examine the international marketing strategy practices of successful Australian exporters; investigate what factors these businesses consider and how these factors are related to the effectiveness of the strategy development decisions.

Hence, the objective of this study is to explore the research problem relating to determining the factors considered by Australian successful exporters in developing ...


Regional Unemployment Disparities And The Affect Of Industrial Diversity, Stephen Mason 2011 Southern Cross University

Regional Unemployment Disparities And The Affect Of Industrial Diversity, Stephen Mason

Theses

The aim of this research is to demonstrate by data analysis that significant variations in regional unemployment rates still exist in today’s relatively low unemployment rate Australian economy. This analysis then draws conclusions as to whether these variations have any links to the level of industry diversification within the case study area and NSW Australian Bureau of Statistics (ABS), Statistical Districts (SDists), with a view to regional policy development and further research.

This research used ABS Census of Population and Housing data, to empirically investigate trends in regional unemployment rates in forty nine, non capital city, ABS Statistical Divisions ...


The Relevant Information Technology Knowledge And Skills For Accounting Graduates In New Zealand, Thomas Chan-Wai Tam 2011 Southern Cross University

The Relevant Information Technology Knowledge And Skills For Accounting Graduates In New Zealand, Thomas Chan-Wai Tam

Theses

Rapid advances in information technology (IT) have produced rapid changes to the ways in which businesses are operated. Accountants are involved in wide-ranging roles in business and it is important for them to possess IT knowledge and skills relevant to their roles to provide competent and professional services. However, the field of IT is wide and not all IT knowledge and skills are relevant to an accountant. This brings up the questions: What kind of IT knowledge and skills do accountants need? What are the entry-level IT skills and knowledge that accounting educators should provide?

A literature review has revealed ...


Critical Success Factors For The Efficient Conversion Of Oil Tankers To Floating Production Storage Offloading Facilities [Fpsos], Ross Mierendorff 2011 Southern Cross University

Critical Success Factors For The Efficient Conversion Of Oil Tankers To Floating Production Storage Offloading Facilities [Fpsos], Ross Mierendorff

Theses

The rate of demand for Floating Production Storage and Offloading Facilities (FPSOs) in the offshore frontier areas where hydrocarbon production and pipeline infrastructure is absent continues to increase rapidly due to growing worldwide energy requirements coupled with insufficient supplies. This demand has translated into major shipyard conversion programs of tanker vessels into FPSOs to offset the twin challenges of bridging the absence of oilfield infrastructure and the shortfall in hydrocarbon supply.

The number of marine shipyard tanker conversions has grown threefold between 2005 and 2008. The growing complexity of FPSO conversions has resulted in the majority of conversions being well ...


Public Service Broadcasting And Minorities: Investigating Radio 3 In Hong Kong, John Gideon Patkin 2011 Southern Cross University

Public Service Broadcasting And Minorities: Investigating Radio 3 In Hong Kong, John Gideon Patkin

Theses

Radio Television Hong Kong (RTHK) is the government appointed public service broadcaster (PSB) in Hong Kong. Following a review of Public Service Broadcasting in 2007 the Hong Kong Government issued a charter that required the broadcaster to serve minority audiences. The new charter replaced a previous agreement that also included provisions for serving minorities. The charter holds similar values to RTHK’s corporate mission statement. This thesis focuses on a group of non-Chinese Hong Kong residents who are linked by the use of English as a lingua franca. English is one of three official languages in Hong Kong. The researcher ...


Towards The Best Corporate Governance Practices Model For Public Universities In Developing Countries: The Case Of Kenya, Benjamin Mwanzia Mulili 2011 Southern Cross University

Towards The Best Corporate Governance Practices Model For Public Universities In Developing Countries: The Case Of Kenya, Benjamin Mwanzia Mulili

Theses

The concept of corporate governance originated in the nineteenth century when incorporation was being advocated as a way of limiting liability (Vinten, 2001). The concept gained prominence in the 1980s due to stock market crashes in different parts of the world, and the failure of some corporations, partly owing to poor governance practices (Tricker, 2011). Several researchers have found strong links between organisational performance and corporate governance practices (Gregg, 2001; Hilmer, 1998; Kiel & Nicholson, 2002). Improved corporate governance practices have also been acknowledged to play an important role in the growth and development of the whole economy of a country (Claessens, 2006; Clarke, 2004; Reed, 2002).

Corporate governance is now an international topic due to the globalisation of businesses. Nevertheless, countries differ from each other in a wide variety ...


E-Loyalty : Its Antecedents, Implications And Differences Between Developing And Developed Countries, Ponirin 2011 Southern Cross University

E-Loyalty : Its Antecedents, Implications And Differences Between Developing And Developed Countries, Ponirin

Theses

Data from 387 Indonesian and 222 Australian online customers were used to test the relationships between valid and reliable constructs measuring e-security, e-service quality, perceived e-value, e-satisfaction, e-trust, e-commitment, and e-loyalty in a model of e-loyalty, which was also compared between Indonesia as a developing country and Australia as a developed country.

E-security, e-service quality, perceived e-value, e-satisfaction, e-trust, and e-commitment were found to influence e-loyalty while e-security was also found to influence e-service quality.

Some of the interrelationships between the constructs influencing e-loyalty differed between developing and developed countries and identified differences between on-line customer behaviours in these countries.


Identification And Analysis Of Psychological Motives Among Local And Non-Local Masters Games Participants: Empirical Evidence For The Unique Characteristics Of Sport Tourists, Patrick V. Gillett 2011 School of Commerce and Management, Southern Cross University

Identification And Analysis Of Psychological Motives Among Local And Non-Local Masters Games Participants: Empirical Evidence For The Unique Characteristics Of Sport Tourists, Patrick V. Gillett

Theses

This thesis makes a significant contribution to the growing body of sport tourism knowledge by identifying the unique characteristics of those who take part in this popular form of leisure. Empirical evidence of this nature effectively addresses the fundamental challenge to sport tourism’s status as a legitimate field of academic enquiry. This challenge centres on the argument that sport tourism simply involves an amalgamation of two well-established disciplines.

The context for the research is provided by Masters Games which are regarded as a prominent sport tourism activity in Australia. Specifically, registered participants of Masters Games who travel from outside ...


The Roles And Values Of Personal Knowledge Management, Kam Fai Cheong 2011 Southern Cross University

The Roles And Values Of Personal Knowledge Management, Kam Fai Cheong

Theses

The topic of Personal Knowledge Management (PKM) has seen accelerated growth recently although PKM is not new, as our ancestors sought ways to learn better and to improve their knowledge. From the literature, it is clear that an individual plays an important role in organisational learning and knowledge management. However, there has been very little empirical research or significant conceptual development carried out with PKM (Pauleen 2009a), resulting in very few research publications (a search on Sept 13 2009 revealed that Google Scholar had only 1010 counts, ProQuest 28, EBSCO 22 and Emerald only 6) in this particular field of ...


Seeking Synergy In Sme Financing: An Examination Of The Dichotomy Affecting Banks And The Needs Of Small-To-Medium Business Enterprises (Smes) In The Australian Business Banking Context, Ian Ronald Freeman 2011 Southern Cross University

Seeking Synergy In Sme Financing: An Examination Of The Dichotomy Affecting Banks And The Needs Of Small-To-Medium Business Enterprises (Smes) In The Australian Business Banking Context, Ian Ronald Freeman

Theses

This research sets out to test the proposal that if business banks were to adopt a business development process focussed upon assisting SME customers rather than concentrating upon their own ROIs and stock prices, both parties would experience significantly enhanced business outcomes in both the short and long terms.

The literature review indicates that for hundreds of years, banking and financial services industries have regarded ‘success’ quite differently from their customers. In a simplistic sense, banks tend to view money as a commodity which, if handled prudently and efficiently, produces a high level of return on investment (ROI) leading directly ...


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