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Assessment System Based On Fuzzy Scoring In European Foundation For Quality Management (Efqm) Business Excellence Model, J Dodangeh 2011 SelectedWorks

Assessment System Based On Fuzzy Scoring In European Foundation For Quality Management (Efqm) Business Excellence Model, J Dodangeh

Javad Dodangeh

There are a few popular business excellence models that provide standard criteria against which an organization can measure its performances. European Foundation for Quality Management (EFQM) is the most popular one. The organizational self-assessment process is an admissible system in the area of Total Quality Management (TQM). Most specialists concur to the description of self-assessment that is presented by the European Foundation for Quality Management (EFQM). However, the current selfassessment methods in EFQM model have some drawbacks and problems which are scoring in these methods influenced by experts’ judgment and thus, are subjective. Furthermore, these methods cannot consider the empirical ...


Proposed Community Action Plan For Casa Cornelia Law Center, Allison Bechill, Scott Campbell, Casey McKinley 2011 University of San Diego

Proposed Community Action Plan For Casa Cornelia Law Center, Allison Bechill, Scott Campbell, Casey Mckinley

Community Engagement and Collaboration

Casa Cornelia and scores of other public and private agencies rely on interpreters and translators for communicating with immigrants and their communities. Volunteer support overcomes language barriers and ensures that all clients have access to support services in a culturally and linguistically appropriate manner. Unfortunately, there is often a lack of qualified volunteer interpreters and translators available, most acutely for its Somali clients, which comprise the largest percentage of its Asylum Program’s caseload.

This paper considers possible solutions to the insufficient number of volunteers that are currently available to Casa Cornelia.


'Passion For Justice’, Ken Margolies 2011 Cornell University

'Passion For Justice’, Ken Margolies

Ken Margolies

[Excerpt] Drawing on my experience and contacts, I advise and assist ILR students who are interested in working in the labor movement or other social justice organizations. Today's students seem more focused and practical than those from my undergraduate years, but—most important—they have the same passion for justice.


Portfolio Management: Roles, Responsibilities And Practices: A Qualitative Study, Aileen Koh 2011 Bond University

Portfolio Management: Roles, Responsibilities And Practices: A Qualitative Study, Aileen Koh

Mirvac School of Sustainable Development

The increasing use of project and programs by organizations to achieve business strategy has led to the need to understand portfolio management. Along with the increasing diffusion of portfolio management a new managerial role evolves: the portfolio manager. This new role is pivotal in planning and controlling complex project landscapes more effectively and more efficiently, in implementing portfolio management practices as a management innovation.

The practices of portfolio management, together with the associated roles, responsibilities of portfolio managers were investigated. This paper presents the first stage qualitative study, using an inductive interview based approach with six portfolio managers from six ...


Unscrambling The Puzzling Matter Of Online Consumer Ratings: An Exploratory Analysis, Pradeep Racherla Ph.D., Daniel Connolly Ph.D., Natasa Christodoulidou 2011 Cornell University School of Hotel Administration

Unscrambling The Puzzling Matter Of Online Consumer Ratings: An Exploratory Analysis, Pradeep Racherla Ph.D., Daniel Connolly Ph.D., Natasa Christodoulidou

Center for Hospitality Research Publications

This study explores the patterns of online reviews of vacation homes from a community-based travel advisory website with a goal of understanding the biases inherent in online word of mouth (WOM) related to tourism and hospitality services. An analysis of nearly 3,200 reviews from “Reviewsite.com,” (a pseudonym) which posts reviews of vacation rental properties across the USA, finds an overwhelming preponderance of favorable reviews. More to the point, relatively few “moderate” reviews are posted, and the second-highest category is extremely negative comments. Using semantic processing techniques on the aggregate review text, the study identifies the nuanced opinions and ...


Aspirations To Manage: A Comparison Of Engineering Students And Working Engineers, Sara L. Rynes, Pamela S. Tolbert, Pamela G. Strausser 2011 Cornell University

Aspirations To Manage: A Comparison Of Engineering Students And Working Engineers, Sara L. Rynes, Pamela S. Tolbert, Pamela G. Strausser

Pamela S Tolbert

Many, perhaps most, individuals who are trained as engineers eventually become managers. However, the reasons for this occupational transition are unclear. The present study examines the occupational aspirations (technical versus managerial) of two groups of engineers with varying work experience: current engineering students and engineering alumni with 10-15 years of experience. Results suggest that managerial aspirations are as common among students as among engineers with work experience. However, the aspirations of experienced engineers are more reliably predicted by their values, beliefs about engineering, and career management strategies. Implications and future research needs are noted.


Organizations Of Professionals: Governance Structures In Large Law Firms, Pamela S. Tolbert 2011 Cornell University

Organizations Of Professionals: Governance Structures In Large Law Firms, Pamela S. Tolbert

Pamela S Tolbert

Despite the growing number of studies of professionals in organizations, surprisingly little attention has been given to the way in which professions shape organizations. This research addresses this issue by examining the determinants of formal structures in large law firms for decision making in two areas: compensation and promotion. We argue that the structures for compensation decisions are strongly influenced by contemporary business strategies adopted by law firms, as indicated by a number of organizational characteristics. Because promotion decisions are closely tied to the institution of professional authority, however, structures for these decisions are largely unaffected by such strategies. The ...


Introduction: At The Intersection Of Organizations And Occupations, Stephen R. Barley, Pamela S. Tolbert 2011 Stanford University

Introduction: At The Intersection Of Organizations And Occupations, Stephen R. Barley, Pamela S. Tolbert

Pamela S Tolbert

[Excerpt] The lack of research and, by extension, the paucity of empirically grounded theory on organizations and occupations have left unanswered questions that are critical for understanding the social organization of work in post-industrial economies. Under what conditions are organizations likely to bureaucratize professional tasks? What types of tasks are most likely to be affected by such bureaucratization and how do occupations adjust to such changes? Conversely, what forces have transformed organizations into breeding grounds for new occupations? How are organizations affected when they employ large numbers of professionals? What dynamics occur when the boundaries between occupation and organization begin ...


Institutionalization And Negotiations In Organizations, Pamela S. Tolbert, Jeffrey B. Arthur 2011 Cornell University

Institutionalization And Negotiations In Organizations, Pamela S. Tolbert, Jeffrey B. Arthur

Pamela S Tolbert

Most research on organizational negotiations has concentrated on factors that affect negotiating outcomes, given some predefined problem or issue. In contrast, this paper focuses on the institutionalization of negotiations, or the process through which social definitions of negotiating issues, procedures and outcomes emerge and are accepted by participants as legitimate boundaries of negotiation. A two-stage model of the institutionalization process is proposed and a number of factors affecting the process at different stages are discussed. Historical and contemporary evidence from labor relations in the U.S. steel industry is used to illustrate these arguments. The implications of institutionalization for further ...


Negotiations In Organizations: A Sociological Perspective, Pamela S. Tolbert 2011 Cornell University

Negotiations In Organizations: A Sociological Perspective, Pamela S. Tolbert

Pamela S Tolbert

[Excerpt] The paper begins by elaborating on the utility of viewing organizational conflict and negotiations in social movement terms, and some of the implications of this approach for negotiations research. It then turns to a review of the traditional sociological literature on power and conflict in organizations, and of current research on social movements, discussing the points of complementarity of these two literatures. Finally, the implications of the combination of the social movement and organizations literatures for research on negotiation are discussed, focusing on the way in which negotiating issues, strategies and outcomes are likely to vary among different types ...


Fitting Project Management Capability To Strategy, Lynn Crawford 2011 Bond University

Fitting Project Management Capability To Strategy, Lynn Crawford

Mirvac School of Sustainable Development

Project management is now recognized as an organizational capability and there are numerous generic maturity models providing one size fits all approaches to what is considered to be best practice. Both maturity models and best practices are problematic. Maturity models typically suggest that all firms must strive to progressively achieve prescribed levels of practice across the same range of best practices. But what constitutes best practice for whom and under what circumstances? If we look at an organization’s project management systems, although they may have similarities across firms, they are operating in different contexts, driven by different strategies. What ...


Portfolio Management: Roles, Responsibilities And Practices - A Qualitative Study, Aileen Koh 2011 Bond University

Portfolio Management: Roles, Responsibilities And Practices - A Qualitative Study, Aileen Koh

Mirvac School of Sustainable Development

The increasing use of project and programs by organizations to achieve business strategy has led to the need to understand portfolio management. Along with the increasing diffusion of portfolio management a new managerial role evolves: the portfolio manager. This new role is pivotal in planning and controlling complex project landscapes more effectively and more efficiently, in implementing portfolio management practices as a management innovation.

The practices of portfolio management, together with the associated roles, responsibilities of portfolio managers were investigated. This paper presents the first stage qualitative study, using an inductive interview based approach with six portfolio managers from six ...


Adding Change Implementation To The Project Manager's Toolkit, Lynn Crawford 2011 Bond University

Adding Change Implementation To The Project Manager's Toolkit, Lynn Crawford

Mirvac School of Sustainable Development

All change initiatives can be considered as projects or programs and the majority of projects involve some degree of organizational and behavioural change. The degree of this change can be expected to be greater in projects where the purpose is to achieve organizational change, but even where the focus is on other outcomes, achievement of desired benefits may require structural changes and will generally involve some change in the way people do things. Project management standards address change control but are largely silent on change implementation. This paper presents results of research investigating the project and change implementation practices used ...


Designing A Self-Healing Service System: An Integrative Model, Robert C. Ford, Michael C. Sturman Ph.D. 2011 Cornell University

Designing A Self-Healing Service System: An Integrative Model, Robert C. Ford, Michael C. Sturman Ph.D.

Center for Hospitality Research Publications

All service organizations seek to deliver the customer experience they planned. No organization is perfect, though, and so the best of them plan for inevitable failures. Since the experience exists in the minds of customers who individually determine its quality and value, service organizations must not only plan the service delivery system thoroughly, but create ways for it to heal when it breaks. Any delivery system that relies heavily on employees for its success will need to include the means for those employees to find and fix the problems that arise. The process presented here is a systematic approach to ...


Corporate Taxes, Leverage, And Business Cycles, Brent Glover, Joao F. Gomes, Amir Yaron 2011 Carnegie Mellon University

Corporate Taxes, Leverage, And Business Cycles, Brent Glover, Joao F. Gomes, Amir Yaron

Tepper School of Business

This paper evaluates quantitatively the implications of the preferential tax treatment of debt in the United States corporate income tax code. Specifically, we examine the economic con- sequences of allowing firms to deduct interest expenses from their tax liabilities on financial variables such as leverage, default decisions and credit spreads. We conduct a series of policy experiments in which the tax deductibility of the corporate interest expense is eliminated. As expected, this results in a substantial decrease in the equilibrium level of leverage. However, contrary to conventional wisdom, we find that eliminating interest deductibility results in an increase in the ...


Medical Travel Facilitator Websites: An Exploratory Study Of Web Page Contents And Services Offered To The Prospective Medical Tourist, Daniel Cormany, Seyhmus Baloglu 2011 University of Nevada, Las Vegas

Medical Travel Facilitator Websites: An Exploratory Study Of Web Page Contents And Services Offered To The Prospective Medical Tourist, Daniel Cormany, Seyhmus Baloglu

Faculty Publications

The growing trend of traveling outside of one's country for medical services, commonly known as “medical tourism” is expected to continue to grow exponentially in the next ten years (Keckley, 2008). With multiple destinations from which to select, and available information representing this type of travel being of variable reliability, many prospective medical travelers turn to the use of a “medical tourism facilitator”, who perform a variety of trip coordination responsibilities for the medical traveler. These medical tourism facilitators, themselves a new phenomenon to support travel to various global regions, may operate within the traveler's home country or ...


August 2011, Inland Empire Business Journal 2011 California State University, San Bernardino

August 2011, Inland Empire Business Journal

Inland Empire Business Journal

How to Say “No” the Right Way People who don’t mind saying no may lack the skills to do it gracefully and often instill hard feelings, even when that is not their intent. For those who have no problem saying no, but need a little guidance, Carl Van gives some tips on saying no more effectively

10 Tips to Optimize Your Email Marketing Campaigns With the multitude of laws, spam filters and confusion over the best method in using emails, Gregg Brown gives 10 tips to help you get the best results from your email marketing campaigns

Can’t ...


Produce Sales Comparison During A Shelf Talker Advertising Campaign In San Luis Obispo County Grocery Stores, Maxwell Hess 2011 California Polytechnic State University - San Luis Obispo

Produce Sales Comparison During A Shelf Talker Advertising Campaign In San Luis Obispo County Grocery Stores, Maxwell Hess

Agribusiness

This consumer study was conducted to assess how effective shelf talker advertisements with nutrition related health claims are at selling fresh produce. Background research was conducted to determine the appropriate displays and FDA defined label claims. The study posted visually appealing shelf talker advertisements next to their respective produce item and compared the recorded sales a week prior to the advertising campaign to the following week with advertisements. Two separate observation periods were conducted at Spencer’s San Luis Obispo and Arroyo Grande locations after the first period in June 2011 produced a surprisingly small amount of statistically significant data ...


Rail Freight In The Republic Of Ireland, Juan Carlos Carrasco Gimenez, Edward Sweeney, John Harvey 2011 Dublin Institute of Technology

Rail Freight In The Republic Of Ireland, Juan Carlos Carrasco Gimenez, Edward Sweeney, John Harvey

Conference papers

In a world where freight transport is increasing, efficiency is essential. Transport by rail is characterised by its low fuel consumption per tonne. This mode of transport became extremely important during the last century but unfortunately it has been losing its importance in the logistics sector with the passing of time. However, we are currently witnessing an important transformation in the railway sector throughout Europe. This has been promoted by the European Union, with a significant allocation of resources to this issue. With the objective of increasing the volume of goods transported by rail, European nations are conducting a transformation ...


Supply Chain Management: Scm Key To Competitiveness, Edward Sweeney 2011 Dublin Institute of Technology

Supply Chain Management: Scm Key To Competitiveness, Edward Sweeney

Practitioner Journals

Any meaningful attempt to eliminate waste and improve cost competitiveness in the Irish packaging sector must have a strong focus on how the supply chain is designed and managed.


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