Management Sciences and Quantitative Methods Commons^™

Employee Rhetorical Sensitivity As A Mediator In The Relationship Between Customer Orientation And Customer Retention, Suraya Akmar Mokhtaruddin, Che Aniza Che Wel, Nor Rahimy Khalid

The South East Asian Journal of Management

Research Aims: The current study proposes to fill in the gap in customer orientation literature by focusing on the relationship between customer orientation, employee rhetorical sensitivity and customer retention from the customer perspective. Design/methodology/approach: The questionnaires were distributed at the KLIA and KLIA2 among experienced customer of travel agency, where the respondents were selected using convenience sampling. Research Findings: The finding indicates that customer orientation and employee rhetorical sensitivity has positively influence customer retention. Additionally, employee rhetorical sensitivity partially mediates the relationship between customer orientation and customer retention. Theoretical Contribution/Originality: Academically, this study contributes to the literature of customer orientation …

Work Life Balance And Level Of Satisfaction Among Women Teachers Assigned In The Northernmost Part Of The Province Of Surigao Del Sur, Philippines, Jillard O. Mercado

The South East Asian Journal of Management

Research Aims - This research intends to study the extent of work-life balance and the level of satisfaction among women teachers assigned in the northernmost part of the province of Surigao del Sur and to determine if there is a significant relationship between them. Design/methodology/approach - This study used the descriptive normative and correlation method. The adopted questionnaire was modified and used. A total of 226 women teachers were chosen as respondent but only 210 participated. The data gathered from the questionnaire were tallied, tabulated, analyzed and presented in tables. Research Findings - The result shows that majority of the …

How Technology Affects Behavioral Intention (Case Study Of Online Transportation In Indonesia And Thailand), Jono M. Munandar, Ribka Cynthia F. Munthe

The South East Asian Journal of Management

Research Aims: Using two countries as the object, this study aims to analyze the influence of technology readiness towards favorableness on online transportation consumers in Indonesia and Thailand. Design/methodology/approach: Empirical evidence for the research was derived from a survey that collected data from 500 students in Indonesia and Thailand, analyzed using Logit Biner method with the help of software SPSS. Research Findings: The result of this study shows that there were two hypotheses accepted, H1 (optimism influences favorableness) and H3 (insecurity has an effect on favorableness), while other hypotheses (H2 and H4) are not significant. Theoretical Contribution/Originality: This study analyzes …

Trust In Supervisor As A Mediator Of The Relationship Between Perceived Interactional Fairness In Reward Systems And Organizational Commitment, Fatmawati Abdin, Azman Ismail, Azmawaty Mohamad Nor

The South East Asian Journal of Management

Research Aims - This study was undertaken to extend existing literature by examining the mediating effect of trust in supervisors in the relationship between perceived interactional fairness in reward systems and organizational commitment. Design/methodology/approach - The SmartPLS method was applied to analyze the survey questionnaire data collected from employees at a national audit department in Malaysia. Research Findings - The results reveal that the effect of perceived interactional fairness in reward systems on organizational commitment is mediated by trust in supervisors. Theoretical Contribution/Originality - This study has proved the effectiveness of perceived interactional fairness as an essential mediating variable in …

The Role Of Capital On Islamic Bank Spin-Offs In Indonesia, Muhammad Budi Prasetyo, Rizky Luxianto, Rahmat Aryo Baskoro, Wardatul Adawiyah, Niken Iwani S. Putri

The South East Asian Journal of Management

Research Aims: Some Islamic banks have experienced decreasing performance after spinning off from the parent company, and it is presumed that the amount of capital may have contributed to the decline. Hence, this paper aims to find a minimum amount of capital that Islamic banks must own after spin-offs in order to be able to compete in the market and to achieve excellent performance. Design/Methodology/Approach: We employ the OLS method for small banks (assets below Rp 5 trillion) with variable Capital as the dependent variable and Bank Performance (ROA, ROE, BOPO, and NPL) as the independent variable. We conduct several …

Perceived Severity Of Halal Violation: Csr And Consumer Boycott, Nor Asiah Omar, Muhamad Azrin Nazri, Zuraidah Zainol, Mohd Helmi Ali, Syed Shah Alam

The South East Asian Journal of Management

Research Aims: The halal industry has become one of the fastest growing business in the global market. Halal certification provides assurance to all Muslim consumers because it fulfills the Shariah law and follows the concept of halalan-toyyiban. The purpose of this research is to examine the effect of severity of halal violation and CSR on boycott towards the company that involved in halal violation incidents. Design/methodology/approach: In total of 400 questionnaires were distributed amongst customers who were aware and/or had experienced the violation of a halal product. Data were analyzed using structural equation modelling techniques, were partial least squares (PLS) …

The Effect Of Enterprise Risk Management Practice On Sme Performance, Sajiah Yakob, Hafizuddin -Syah B.A.M., Rubayah Yakob, Nur Aufa Muhammad Raziff

The South East Asian Journal of Management

Research Aims - This study aims to identify the effect of Enterprise Risk Management (ERM) on Small and Medium Enterprise (SME) performance. Design/methodology/approach - This study employed a multiple regression analysis. SME performance was treated as dependent variable, whereas ERM was the independent variable. Research Findings - Multiple regression analysis indicated that ERM has a significant effect to- wards firm performance. However, only one of the ERM elements namely objective determination has a significant effectt on SME performance. Theoretical Contribution/Originality - This study contributes to the body of knowledge from the standpoint of ERM by testing the effect of each …

Suffering From Whiplash? The Effects Of Pencil Whipping On Data Variability In The Safety Industry, Maira Compagnone, Royale Nicholson, Sam Biggs, Connor Linden, Tara O'Neil, Matthew Laske, Philip Hinson, Yalcin Acikgoz

River Cities Industrial and Organizational Psychology Conference

Big data is being used by organizations to identify trends and predict future safety incidents. However, analytics using big data relies heavily on data quality, which can be compromised by a lack of data variability. In the safety industry, the data reports most frequently analyzed include checklists that are filled out by managers and operators, and research is being attempted to link the variables from these reports to safety outcomes. A major obstacle is the reduced variability in these reports due to a phenomenon known as “pencil whipping.” Pencil whipping occurs when an employee completes a safety checklist during behavior-based …

Does A Quota A Day Keep The (Safety) Doctor Away? The Effect Of Mandatory Observation Quotas On Safety Outcomes, Maira Compagnone, Ava Young, Rachel Bellflowers, Tara O'Neil, Matthew Laske, Yalcin Acikgoz

River Cities Industrial and Organizational Psychology Conference

Injuries and fatalities continue to occur at high rates across industries (BLS, 2018) despite attempts from researchers and practitioners to identify risks and improve operating procedures. Data analysis is currently used across other industries to improve outcomes, and the safety industry is turning to the use of big data in an attempt to lower injury rates. Despite the growing body of research including both data and safety outcomes, little has been done to understand the mechanisms of one of the most popular intervention techniques, behavior-based safety (BBS). BBS relies on human observation techniques, along with checklists, which increases the amount …

How Your I-O Psychology Training Has Prepared You Handle The Big, Complex, And Scary World Of Data Analytics, Shawn M. Bergman

River Cities Industrial and Organizational Psychology Conference

Organizations, looking for new ways to collect and harness big data, are scouring the Internet in search of untapped outlets of information about job applicants and are using analytics on their internal big data generated by internal HRIS and processes. Despite being experts in organizational systems, quantitative and research methodologies, human behavior, and organizational change, human resource professionals are often intimidated by big data and analytics and are left out of critical analytic business planning, implementation, and evaluation conversations. While it is undeniable that technology has the capability to enhance human resource decision-making, the strong emphasis on technology also highlights …

A Data Mining Approach To Building A Predictive Model Of Low-Cost Carriers' Presence In The U.S. Domestic Routes, Canh Nguyen, John E. Deaton, Nurettin Dinler

International Journal of Aviation, Aeronautics, and Aerospace

The purpose of the study was to build the predictive model of the presence of U.S. low-cost carriers (LCCs) in the domestic network structure. SEMMA (Sample, Explore, Modify, Model, and Assess) schematic in data mining was followed and employed as the primary methodological procedure. Data in the period of 1Q2016-1Q2018 were extracted from the Bureau of Transportation Statistics (DB1B database) and reconstructed to form predictors. Stepwise logistic regression showed a significant predictive performance compared to decision tree technique in terms of fitting measures, which was then used as the concluding model. Significant predictors included: (1) Market concentration positively related with …

Multi-Generational Workforce Strategies For 21st Century Managers, Gail M. Cushing

Doctor of Education (Ed.D)

At any given time, managers can employ up to five generations of individuals in the workplace. Each generational cohort enhances the workplace with their own belief system, habits, attitude, and work expectations. The manager's responsibility to both the organization and the workforce is to bring all the employees together to foster shared values and work towards the organization’s common goal. The aim of this qualitative collective case study was to investigate the strategies managers use to direct a multigenerational workforce in today’s marketplace. Data were collected using semi-structured interviews from managers in the banking, educational, grocery, medical, non-profit, restaurant, and …

Successful Venture Building: What Matters! An Empirical Examination Of Effective Incubation Practices, Patrick Thng

Dissertations and Theses Collection (Open Access)

Incubator models have evolved since the first known US incubator in 1959. From the first generation of a facilities-focused incubator model in the 1960s to the fourth generation of emerging models, commonly referred to as, the “Accelerator” model and the “Venture Builder” model.
Since 2006, there has been a significant increase in the number of venture builders and accelerators. Yet very little is known about a) their performance and the antecedents; b) the key differences between venture builders and accelerators; c) the factors and practices that characterise highly successful venture builders and d) their (venture builders)comparative advantages or disadvantages compared …

Big-Data Talent Analytics In The Public Sector: A Promotion And Firing Model Of Employees At Federal Agencies, Rabih Neouchi

Operations Research and Engineering Management Theses and Dissertations

Talent analytics is a relatively new area of focus to researchers working in analytics and data science. Talent Analytics has the potential to help companies make many informed critical decisions around talent acquisition, promotion and retention. This work investigates data science to predict “shiny star” employees in the U.S. public sector, defined as top-notch performers over the years of a given time span. Its scope falls within talent analytics, also called people analytics, a relatively new research area.

We clean a data set made available by the U.S. Office of Personnel Management (OPM) and present two models to predict the …

Application Of Critical Chain Project Management To The Production Part Approval Process, David Podolak

Masters Theses & Specialist Projects

Daicel Safety Systems Americas, INC has traditionally utilized various methods to manage project completions including the Critical Path Method (CPM). Though these methods have led to successful project completions, they often come with adverse effects. Due to the amount of literature and advancement in the project management discipline, alternative options such as Critical Chain Project Management (CCPM) have gained popularity. CCPM seeks to perfect the CPM approach by recognizing resource constraints and the critical chains dependency on them while safeguarding completion dates with buffers. CCPM offers project managers an option to remove resource inefficiency and stalling while meeting deadlines.

The …

Essays On The Economics Of Digital Piracy, Zhuang Liu

Electronic Thesis and Dissertation Repository

My thesis consists of three chapters relating to the economics of digital piracy. Digital piracy is a debated topic catching tremendous academic and public attention. My studies contribute to the understanding of the impact of digital piracy on legitimate sales revenue with a focus on the motion picture industry.

In my first chapter, I examine the effects of screener piracy on the movie box office. Screeners are movie copies sent to critics and industry professionals for evaluation purposes. Sometimes, screeners are leaked and made available to download on the Internet. This chapter exploits the plausibly exogenous variation of file sharing/piracy …

Enhancing Dyadic Performance Through Boundary Spanners And Innovation: An Assessment Of Service Provider–Customer Relationships, Scott J. Grawe, Patricia J. Daughterty, Peter M. Ralston

Peter Ralston

Firms recognize that working together through collaborative relationships offers potential benefits such as improving cooperation, information sharing, and overall performance. An additional and extremely valuable benefit of working together is the potential for creating innovative business approaches and solutions. Thus, developing external linkages has become a higher priority within many organizations. Boundary spanning employees offer one means of achieving closer cross‐firm relationships. We investigate the roles of boundary spanners by examining service providers and their relationships with customers. More specifically, we examine boundary spanning employees that are physically on‐site at customer facilities. Results provide strong support that boundary spanners perceiving …

Logistics Salience Impact On Logistics Capabilities And Performance, Peter M. Ralston, Scott J. Grawe, Patricia J. Daugherty

Peter Ralston

Purpose – The purpose of this manuscript is to assess the impact of logistics salience on logistics capabilities and performance. Specifically, the impact of logistics salience on logistics innovativeness and logistics service differentiation is measured along with logistics innovativeness and logistics service differentiation effect on logistics performance. Design/methodology/approach – Conclusions were drawn from survey data gathered from logistics and supply chain managers at US firms. Structural equation modelling was utilized to measure the statistical significance of the hypothesized model paths with all findings meeting the basic requirements of interpretation. Findings – The results suggest that logistics salience positively impacts both …

The Use Of Performance Measurement In Universities Of Pakistan, Muhammad Tanveer, Asif Mahbub Karim Dr.

Library Philosophy and Practice (e-journal)

Purpose: The performance measurement includes collecting the information regarding the individual’s performance to analyze for the reporting. . Performance measurement’s main aspect is to identify the exertion are being achieved or not. This is the main purpose of performance measurement in the current study of Pakistani Universities. Moreover, the focus on the performance measurement is still not very strong in Pakistani educational system. Few observations made from the recent studies are that the enrollment in the university has been raised up to a great extent from past few years.

Methodology: This research paper is focus on “The Use …

A Study In Three Practical Management Science Problems, John S.F. Lyons

Electronic Thesis and Dissertation Repository

This study of practical problems in Management Science (MS) describes novel mathematical models for three different decision settings. It addresses questions of: (a) what optimal route should be taken through a time-windows and topographically complex network; (b) what optimal sequencing of scheduled surgeries best coordinates flow of patients through central recovery; and (c) what prices should be charged and what stock amounts should be produced for two markets or channels to maximize profit explicitly, given various capacity and uncertainty conditions.

The first problem is in a sport analytics context, using a novel Integer Programming and big data from Whistler-Blackcomb ski …