Performance Management Commons^™

The Effects Of Employees' Perceptions Of Performance Appraisal Process Of Readymade Garments Industries In Bangladesh : An Empirical Study, Dhasro Miah, A.K.M. Mominul Haque Talukder

Business Review

This study investigates the effects of employees' perception of performance appraisal process on organizational commitment, job satisfaction, and employee retention in readymade garments sectors. Results indicate a significant positive relationship between employee retention with performance appraisal process. Conversely, organizational commitment indicates a negative but not significant relationship with performance appraisal process. Study recommends that Readymade Garments sector requires fair performance appraisal system to enhance employee's job satisfaction and organizational commitment. It also asserts employers positive perception to employees regarding the performance appraisal implications. Finally, the study commends that collaboration between employers and employees is essential to build an effective performance …

Transformational Leadership And Job Satisfaction Of Retired Army Noncommissioned Officers In South Korea, Terra Williams

Walden Dissertations and Doctoral Studies

Organizations, including the military and their managers, have used transformational leadership for over 30 years to increase job satisfaction. The purpose of this correlation research study was to determine whether a relationship existed between transformational leadership and job satisfaction among retired Army noncommissioned officers who had rejoined the military workforce in South Korea. The research question was grounded in a synthesis of theories concerning transformational leadership and job satisfaction. The Multifactor Leadership Questionnaire (MLQ5X), the Job Descriptive Index (JDI), and Job in General (JIG) scales were used to gather data from 141 participants. Univariate analyses were used to document that …

Attitudes Of U.S. Managers Towards Outsourcing: Survey Results And Managerial Implications, Helen Lavan, Gloria Fragoso-Diaz

Helen LaVan

No abstract provided.

Toward GemeinschaftsgefüHl: Exploring Subordinate And Manager Perceptions Of Trust And Perceptions Regarding Behavioral Change Potential, Bobby G. Martin

Publications

In this qualitative, phenomenological study, Maslow‘s Eupsychian theory was used as the guiding framework for exploring the perceptions of trust and the behavioral change potential of subordinates (includes frontline supervisors) and managers (excludes frontline supervisors) within selected aviation maintenance organizations in Arizona. The problem addressed in the study was the growing concern that managers willfully mistreated subordinates, which led to decreased trust, motivation, and productivity. A combined representative sample of 10 maintenance technicians and frontline supervisors was purposively selected from the production lines of a large commercial aviation repair and overhaul station located in Arizona. An additional combined representative sample …

Minimizing The Impact Of Organizational Change On Volunteers At The American Red Cross, Megan Julie Connors

MPA Capstone Projects 2006 - 2015

In 2010, the South Central New York American Red Cross region underwent an organizational restructuring process. In particular, the changes that resulted from this process led to a decrease in volunteer satisfaction. This decrease in volunteer satisfaction is a significant problem for the American Red Cross given that volunteer compromise 96% of their workforce.

The Positive Impact Of Negative Feedback, Mark B. Richey

Theses and Dissertations

While feedback is an essential element of performance, there is little theory explaining the effects of negative feedback. Disagreement exists as to whether negative feedback is good or bad and this impacts its use. Fortunately, control theory provides scholars with an opportunity to better understand negative feedback and the conditions necessary to support its intended function. This study examined the relationship between negative feedback and task performance in a leadership development environment. This work asserts that performance is contingent on perceived feedback usefulness, such that the relationship is stronger when feedback usefulness is high and weaker when it is low. …

Architecture Based Workload Analysis Of Uas Multi-Aircraft Control: Implications Of Implementation On Mq-1b Predator, Jason D. Mcgrogan, Michael F. Schneider

Theses and Dissertations

An increased demand for use of Unmanned Aircraft Systems (UASs) without commensurate increases in pilot manpower has prompted proposals for simultaneous control of multiple aircraft by a single pilot or Multi-Aircraft Control (MAC). To understand the potential effects of MAC, an IMPRINT Pro, Multi-Resource Theory, pilot workload model was developed from pedigreed system architecture. Feedback from active UAS pilots was used to validate the model and establish a workload saturation threshold value of 60, above which pilots may experience performance degradation over extended periods of time. The model predicts that pilots experience low workload when operating one or two UASs …

Leadership Criteria Under Maximum Performance Conditions, Aaron J. Pauli

Theses and Dissertations

Since the seminal work investigating the relationship between typical and maximum performance by Sackett, Zedeck, and Fogli in 1988, there has been a marked increase in research in this area. Although much research has furthered the relationship between typical and maximum performance, none have attempted to identify which leadership effectiveness criteria are considered most important to an individual’s maximum performance, or assessment of one’s potential. Thus, this empirical study seeks to identify the leadership effectiveness criteria under maximum performance conditions as it relates to entry and middle level managers. Using an exploratory factor analysis, the results suggest an interesting comparison …

A Tale Of Passion: Linking Job Passion And Cognitive Engagement To Employee Work Performance, Violet Ho, Sze-Sze Wong, Chay Hoon Lee

Management Faculty Publications

We propose a model of job passion that links two types of passion, harmonious and obsessive passion, to employees’ work performance, via the mediating mechanism of cognitive engagement (comprising attention and absorption). Results from a survey conducted with 509 employees from an insurance firm indicate that employees with harmonious passion performed better at work, and that this relationship was mediated primarily by cognitive absorption, that is, the intensity of focus and immersion experienced by the employees when working. However, even though obsessive passion was negatively related to cognitive attention (i.e., the amount of cognitive resources spent thinking about work), it …

Global Leadership Development: An Analysis Of Talent Management, Company Types And Job Functions, Personality Traits And Competencies, And Learning And Development Methods, John Gillis Jr.

Publicly Accessible Penn Dissertations

As our world "shrinks" and globalization increases, companies are changing strategies and operational procedures, which are dependent on leaders to deploy and implement. As companies evolve from domestic companies towards international, multinational and global companies, developing future global leaders becomes an essential component for successfully carrying out corporate global strategies. Because of this, there is an increasing need for global leaders; yet, they are not prepared, causing a significant shortage of global leaders, which is a critical issue for human resource departments.

Thus, global leadership development (GLD) programs are urgently needed to address the gap between global leadership needs and …

Do Major League Baseball Hitters Come Up Big In Their Contract Year?, Heather M. O'Neill, Matthew J. Hummel

Business and Economics Faculty Publications

In sports, especially baseball, there is a lot of talk about contract year performance. Beginning in spring training and continuing throughout the season, sports journalists and fans converse about how players in the last year of their contract will perform. Experts in the media, often ex-baseball players themselves, speculate contract year players will have break-out seasons in order to secure a better contract in upcoming contract negotiations. This leads to the question: do baseball players increase their effort and performance during their contract year to increase the value of their next contract?

A Tale Of Two Paradigms: The Impact Of Psychological Capital And Reinforcing Feedback On Problem Solving And Innovation, Fred Luthans, Carolyn M. Youssef, Shannon L. Rawski

Management Department Faculty Publications

This study drew from two distinct paradigms: the social cognitively based emerging field of positive organizational behavior or POB and the more established behaviorally based area of organizational behavior modification or OB Mod. The intent was to show that both can contribute to complex challenges facing today’s organizations. Using a quasi-experimental research design (N = 1,526 working adults), in general both the recently recognized core construct of psychological capital (representing POB) and reinforcing feedback (representing OB Mod), especially when partially mediated through a mastery-oriented mindset, were positively related to problem solving performance, reported innovation, and subsequent psychological capital. The implications …

Understanding The Effectiveness Of Performance Management Practices, Ross T. Johnston

Theses and Dissertations

Effective employee management is an essential element for achieving and sustaining a competitive advantage. Through a variety of performance management practices organizations can translate competitive strategies into individual performance expectations and transform employee potential into desired organizational outcomes. Despite the promise of robust performance management practices, a significant research gap exists between the scientific research in Organizational Behavior (OB) and the performance management practices espoused by the “practitioners.” The purpose of this thesis research is to explore a set of performance management practices as an initial step toward providing direct, empirical support for the linkages between performance management practices, the …

Strategic Segmentation In Frontline Services: Matching Customers, Employees, And Human Resource Systems, Rosemary Batt

Rosemary Batt

This paper examines variation in the use of high involvement work practices in service and sales operations. I argue that the relationship between the customer and frontline service provider is a central feature that distinguishes production-level service activities from manufacturing. In particular, through strategic segmentation, firms are able to segment customers by their demand characteristics and to match the complexity and potential revenue stream of the customer to the skills of employees and the human resource system that shapes the customer-employee interface. Unlike manufacturing, where high involvement systems have emerged in a wide variety of product markets, therefore, service organizations …

Who Benefits From Teams? Comparing Workers, Supervisors, And Managers, Rosemary Batt

Rosemary Batt

This paper offers a political explanation for the diffusion and sustainability of team-based work systems by examining the differential outcomes of team structures for 1200 workers, supervisors, and middle managers in a large unionized telecommunications company. Regression analyses show that participation in self-managed teams is associated with significantly higher levels of perceived discretion, employment security, and satisfaction for workers and the opposite for supervisors. Middle managers who initiate team innovations report higher employment security, but otherwise are not significantly different from their counterparts who are not involved in innovations. By contrast, there are no significant outcomes for employees associated with …

Cultural Diversity In The Hotel Industry: A Study Of Performance Management Systems, Deirdre O'Donovan

Theses

Recent years have seen a sharp increase in the numbers of people immigrating to Ireland, making Irish society much more culturally diverse than in previous decades. At present, there are approximately 420,000 migrants living in Ireland, of whom approximately 350,000 individuals are of an age to work (Central Statistics Office 2006). Consequently, Irish workforces are now more culturally diverse.

This thesis focuses on the implications of cultural diversity on performance management practices in a number of Irish hotels. Due to the large number of culturally diverse employees in the hospitality industry, the hotel sector was chosen as the focus of …

Evaluating Pay-For-Performance Systems: Critical Issues For Implementation, Myron Glassman, Aaron Glassman, Paul Champagne, Mike Zugelder

Aaron Glassman

Most organizations use a merit pay or pay-for-performance system (PFP) to improve employee performance. Despite its popularity, a PFP system can be difficult to implement. Success depends on several issues. These include adequate funding, suitable job characteristics, and appropriate performance feedback. Moreover, even under the best circumstances, PFP systems may cause unintended consequences such as dysfunctional behavior, unethical conduct and even employment discrimination. Still, when the critical issues for proper implementation are appropriately addressed, a PFP system is and should continue to be a successful management tool to enhance employee performance in the workplace.