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Gaming and Casino Operations Management Commons

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All Articles in Gaming and Casino Operations Management

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Betting Against The Glass Ceiling: Supervisor Gender & Employee Job Satisfaction In The Casino-Entertainment Industry, Nicholas J. Thomas, Lisa Y. Thomas, Eric A. Brown, Jaewook Kim 2014 Iowa State University

Betting Against The Glass Ceiling: Supervisor Gender & Employee Job Satisfaction In The Casino-Entertainment Industry, Nicholas J. Thomas, Lisa Y. Thomas, Eric A. Brown, Jaewook Kim

Apparel, Events and Hospitality Management Publications

This exploratory study expands on hospitality management literature, specifically on the influence of a supervisor’s gender in regards to employee job satisfaction within the casino-entertainment sector. Employee job satisfaction was analyzed using company, department, and supervisor variables based on 961 surveys. The study’s results suggest that employees with male supervisors have a higher employee satisfaction level than employees with supervisors that are female. Hospitality organizations are therefore encouraged to create leadership programs to ensure women are a part of corporate leadership’s success formula for the future.


What Every U.S. Casino And Card Club Must Know About Compliance With The Office Of Foreign Assets Control (Ofac) Regulations, Leonard C. Senia 2014 Senia Casino Management Service, LLC

What Every U.S. Casino And Card Club Must Know About Compliance With The Office Of Foreign Assets Control (Ofac) Regulations, Leonard C. Senia

UNLV Gaming Research & Review Journal

No abstract provided.


Eyes On Casino Gaming In China: Residents' Attitudes Toward Casino Gaming Development In Sanya City, A Pre-Casino Establishment Analysis, Omar moufakkir, Dallen Timothy 2014 Saxion University of Applied Sciences

Eyes On Casino Gaming In China: Residents' Attitudes Toward Casino Gaming Development In Sanya City, A Pre-Casino Establishment Analysis, Omar Moufakkir, Dallen Timothy

UNLV Gaming Research & Review Journal

While Macau offers world class casinos, casino gaming is not legalized in Mainland China. Current media reports, however, indicate a growing interest by the Chinese government in establishing casinos in the Hainan Province. This study assesses the perceptions of residents about potential gaming development in their community. Resident attitude surveys have been used by planners and policymakers in order to gain local support for tourism projects and initiatives. A series of hypotheses were tested. In particular, the study evaluates the difference in perception between tourism workers and non-tourism workers, residents who live in the city center where the casino development ...


Gravity Models And Casino Gaming: A Review, Critique, And Modification, Clyde W. Barrow, David R. Borges 2014 cbarrow@umassd.edu

Gravity Models And Casino Gaming: A Review, Critique, And Modification, Clyde W. Barrow, David R. Borges

UNLV Gaming Research & Review Journal

Gravity models have been widely used in expanded gaming debates to persuade investors that proposed casinos will be financially successful and to persuade state and local government officials, as well as a skeptical public, of the economic and fiscal benefits of casino gaming. However, most people involved in the decision-making process understand very little about the internal mechanics of these models and how they generate financial forecasts, estimates of customer visits, and projections of new job creation. In fact, the gravity models used in market feasibility studies for the casino industry are proprietary models that remain closely guarded secrets of ...


Diffusion And Learning: Twenty Years Of Sports Betting Culture In Finland, Matias Karekallas, Pauliina Raento, Taina Renkonen 2014 University of Helsinki, Finland / Finnish Foundation for Gaming Research

Diffusion And Learning: Twenty Years Of Sports Betting Culture In Finland, Matias Karekallas, Pauliina Raento, Taina Renkonen

UNLV Gaming Research & Review Journal

How did people learn to bet on sports and how did a sports betting culture develop in Finland? How has this setting evolved over space and time? The answers contribute to the growing understanding of learning, socialization, and contextualization in the study of gambling and may inspire service providers, regulators, and harm preventers alike. We argue that broad structural patterns and micro-cultural processes should be investigated jointly and qualitative information should complement quantitative monitoring of human behavior. We approach the spread of sports betting to, and within Finland, from the perspective of innovation diffusion. We rely on this theory’s ...


Strategic Human Resources In Casino Operations: Revealing The Perceptions Of Casino Operators And Human Resource Leaders, Gary Burrus Jr. 2014 University of Southern Mississippi

Strategic Human Resources In Casino Operations: Revealing The Perceptions Of Casino Operators And Human Resource Leaders, Gary Burrus Jr.

Dissertations

The casino industry in America continues to grow. As the industry expands, the competition for revenue generation and market share increases. This requires the ability to differentiate from the competition and create competitive advantage, within a highly commoditized industry. In service of this need, capable gaming executives are necessary to design and execute the strategy required. Human resource (HR) leaders are not immune from this requirement. Human resource leaders are in an excellent position to create an HR strategy aligned with organizational strategy to capitalize on an employers’ workforce in support of differentiation and sustained competitive advantage.

Six research objectives ...


Examining The Effects Of Casino Lottery Promotions, Maria Colin Magaña 2014 University of Nevada, Las Vegas

Examining The Effects Of Casino Lottery Promotions, Maria Colin Magaña

UNLV Theses, Dissertations, Professional Papers, and Capstones

Casinos employ marketing and promotional activities to attract and retain customers within the competitive industry. Promotions awarding players thousands of dollars are not uncommon. To capitalize on this investment, the success of these promotional activities is crucial. The effectiveness of casino promotions has been scarcely examined within research. Only a few studies have directly examined the impact of casino lottery promotions (Lucas & Bowen, 2002; Lucas et al., 2006; Suh et al., 2014). Literature on promotional games can be used to fill the gap in knowledge regarding casino lottery promotions and to provide a starting point for future research. This study examines the ...


Should Las Vegas Pursue Establishing An Online Gaming Cluster? An Exploratory Study, Laimonas Gubista 2014 University of Nevada, Las Vegas

Should Las Vegas Pursue Establishing An Online Gaming Cluster? An Exploratory Study, Laimonas Gubista

UNLV Theses, Dissertations, Professional Papers, and Capstones

The purpose of this research was to determine whether (1) clustering benefits cities, (2) Las Vegas is a cluster of the worldwide gaming industry, and (3) online gaming cluster is forming in Las Vegas in spite of unfavorable business environment. The exploratory study should be useful to lawmakers and business leaders in shaping Nevada’s future. It could provide essential information focusing on whether Las Vegas should actively pursue an online gaming cluster.


Water Use On The Las Vegas Strip: Assessment And Suggestions For Conservation, Suzanne H. Trabia 2014 University of Nevada, Las Vegas

Water Use On The Las Vegas Strip: Assessment And Suggestions For Conservation, Suzanne H. Trabia

Theses

Due to stresses on the water supply in southern Nevada, which include an average of three million tourists per month and an ongoing drought since the year 2000, water conservation is imperative in order to sustain the growing urban area of Las Vegas. The purpose of this study is to assess water use in fourteen casinos on and off the Las Vegas Strip (the main boulevard of the largest casinos in Las Vegas) in order to suggest approaches for water conservation, such as reducing, reusing, and modifying the current system. Since data on water consumption is not publicly available, five ...


Family-Friendly Las Vegas: An Analysis Of Time And Space, Diana Tracy Cohen 2014 Central Connecticut State University

Family-Friendly Las Vegas: An Analysis Of Time And Space, Diana Tracy Cohen

Occasional Papers

This paper explores the rise and fall of the “family-friendly” Las Vegas marketing era. Through analysis of casino advertisements, internal and external building infrastructure, and qualitative in-depth interviews with industry insiders, this work investigates the city’s reinvention of the early 1990s. Key factors that set the stage for the emergence of targeted family marketing are identified, addressing why this advertising approach ultimately did not sustain. Unique marketing case studies are identified throughout.


Blackjack In The Kitchen: Understanding Online Versus Casino Gambling, June Cotte, Kathryn A. LaTour 2014 University of Western Ontario

Blackjack In The Kitchen: Understanding Online Versus Casino Gambling, June Cotte, Kathryn A. Latour

Kathryn A. LaTour

About $10 billion a year is spent by consumers worldwide on online gambling, and that number continues to grow. We present a qualitative, image-based study of 30 Las Vegas online and casino gamblers. By examining online gambling as a consumption experience, we examine what happens to consumption meaning as gambling moves away from a regulated physical space to an unregulated online space, one accessed from home. We explore the meaning of online gambling consumption to consumers and flesh out the social welfare implications of our findings.


Hospitality Graduate Students’ Program Choice Decisions: Implications For Faculty And Administrators, Hubert B. Van Hoof, Luorong Wu, Lu Zhang 2014 Penn State University

Hospitality Graduate Students’ Program Choice Decisions: Implications For Faculty And Administrators, Hubert B. Van Hoof, Luorong Wu, Lu Zhang

Hospitality Review

Despite rapid growth in the quality and volume of hospitality graduate research and education in recent years, little information is available in the extant body of literature about the program choices of hospitality management graduate students, information that is crucial for program administrators and faculty in their attempts to attract the most promising students to their programs. This paper reports on a study among graduate students in U.S, hospitality management programs designed to understand why they chose to pursue their degrees at their programs of choice. Given the large numbers of international students presently enrolled, the study additionally looked ...


A Qualitative Analysis Of Slot Clubs As Drivers Of Casino Loyalty, Flavia Hendler, Kathryn A. LaTour 2014 University of Nevada

A Qualitative Analysis Of Slot Clubs As Drivers Of Casino Loyalty, Flavia Hendler, Kathryn A. Latour

Kathryn A. LaTour

The slot club is a very common type of loyalty program in the casino industry. In this research, the authors look at the deep meanings and emotions of a slot club for tourists and frequent local customers at a Las Vegas mega casino resort using an in-depth interview technique, the Zaltman Metaphor Elicitation Technique (ZMET). Results indicate that the opportunities for casino loyalty programs to establish emotional bonds with the customer lie in the capacity of reflecting human qualities in the slot club service delivery process, such as memory, creativity, and flexibility. The results also indicate that the slot club ...


Cracking The Cultural Code Of Gambling, Kathryn A. LaTour, Franck Sarrazit, Rom Hendler, Michael S. LaTour 2014 Cornell University

Cracking The Cultural Code Of Gambling, Kathryn A. Latour, Franck Sarrazit, Rom Hendler, Michael S. Latour

Kathryn A. LaTour

International expansion by Las Vegas casino operators has so far been uneven, notably in Macao. Information on different cultures’ understandings of gambling, which is scant, could be instrumental in supporting international expansion. Instead of using the common-macro level cultural comparison survey-based method, this research uses early childhood memory elicitation to focus on how individuals in three countries were initially exposed to gambling in their own families as children. This method is used to uncover the cultural code of gambling in the United States, the People’s Republic of China, and France. The analysis indicates that each culture has its own ...


Tribal And Commercial Casinos In The Midwestern United States: Effect On County Unemployment, Amber Irlmeier 2014 University of Northern Iowa

Tribal And Commercial Casinos In The Midwestern United States: Effect On County Unemployment, Amber Irlmeier

Honors Program Theses

The subject of casinos is constantly surrounded by debate. The proponents of casinos frequently say that casinos bring jobs, and therefore, they will reduce the unemployment rate. This study quantitatively analyzes this claim. Furthermore, previous research looked at either tribal or commercial casinos. This study looks at both tribal and commercial casinos so a comparison can be made between the impacts of the two types of casinos. The sample analyzed is a set of commercial and tribal casinos in eight Midwestern states. The findings are that a commercial casino entering a county is significantly negatively correlated with the unemployment rate ...


The Technological And Business Evolution Of Machine Based Gambling In America, Darren Prum, Carlin McCrory 2013 The Florida State University

The Technological And Business Evolution Of Machine Based Gambling In America, Darren Prum, Carlin Mccrory

Darren A. Prum

Machine Based Gambling has become a major source of revenue to many states across the country that need the money but face obstacles to raising taxes within their jurisdiction. The figures are startling with the Commonwealth of Pennsylvania’s cut at over $1.456 Billion in 2011, which exceed the next closest state by $500 million. In addition, there are more than twice as many slot machines available to the public than ATMs. The benefits of machine based gaming has allowed many governments to revitalized tourism locations, make some Native Americans economically self-sufficient, and save horse and dog race tracks ...


How The Mob (Museum) Was Won: Building A History Of Organized Crime In The U.S., Michael Green 2013 College of Southern Nevada

How The Mob (Museum) Was Won: Building A History Of Organized Crime In The U.S., Michael Green

UNLV Gaming Research & Review Journal

No abstract provided.


Report On The 15th International Conference On Gambling & Risk Taking, Dean M. Macomber 2013 Macomber International, Inc.

Report On The 15th International Conference On Gambling & Risk Taking, Dean M. Macomber

UNLV Gaming Research & Review Journal

No abstract provided.


Building The First Gaming Master’S Program: An Industry Perspective, Toni Repetti, SoYeon Jung 2013 University of Nevada, Las Vegas

Building The First Gaming Master’S Program: An Industry Perspective, Toni Repetti, Soyeon Jung

UNLV Gaming Research & Review Journal

The gaming industry has dramatically expanded not only domestically and internationally, but further to the online market. This growth has caused the industry to be more complicated than ever, and face massive challenges, competition, and opportunity. Consequently, there is a need for more qualified candidates in the gaming industry. Few gaming degrees are offered at a university level and more importantly, there is currently no master’s program in gaming management in the United States. Results of this survey of 201 industry professionals show that the majority would be interested in a master’s in gaming with most preferring an ...


Casino Games And The Central Limit Theorem, Ashok Singh, Anthony F. Lucas, Rohan J. Dalpatadu, Dennis J. Murphy 2013 University of Nevada, Las Vegas

Casino Games And The Central Limit Theorem, Ashok Singh, Anthony F. Lucas, Rohan J. Dalpatadu, Dennis J. Murphy

UNLV Gaming Research & Review Journal

The central limit theorem, in simple terms, states that the probability distribution of the mean of a random sample, for most probability distributions, can be approximated by a normal distribution when the number of observations in the sample is 'sufficiently' large. Most applied statistics books recommend using the normal approximation for the probability distribution of the sample mean when the number of observations exceeds 30. It is commonly known in the discipline of statistics that larger samples will be needed when the underlying probability distribution is heavily skewed. However, the minimum number of samples needed for the CLT to yield ...


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